This company can be unprofessional. I started working with them and they got into a dispute with…read morethe insurance company that was really a breakdown in communication. I got the company president, the insurance company, and myself on a conference call to discuss the situation. The company president was rude, impatient, and unwilling to work with the insurance company. He was not even willing to discuss the situation due to his anger with them. It was so bad, I could not even get a word in to help defuse the situation and discuss the issue. He then told me I needed to find someone else to get my work done. I was dumbfounded by his actions as the company president. Frankly, I would not recommend this company. The staff is young and immature and I do not think they can be trusted. I'd recommend you work with someone else.

We hired ROC Cleaning after my mother's basement flooded due to a sump pump issue. They were very…read morequick to respond to my initial call and came to assess the situation that same day. The following day, the hot water tank leaked and flooded the basement a second time. I called Tom to explain what was going on and he immediately came over and got all the standing water out of the basement. We are very pleased with not only the service and the quality but how communicative he was throughout the entire process. Would highly recommend them.

I highly recommend On The Spot Cleaners! Laundry wasn't drying and when checked the outside vent…read moreit didn't appear blocked. Fortunately a technician was able to come the morning I called and they cleared a significant blockage of accumulated lint. The technician was prompt, arrived at the time stated; very conscientious of not making a mess and cleaning up afterwards. He also provided good advice on how to avoid issues going forward. The office was quick to return my call and follow up with information. The service cost was very reasonable especially given the quick response. I will use their services again!

Excellent job, carpet looks brand new Highly recommend…read more Very responsive Professional and knowledgeable staff

everyone I dealt with was very cordial, helpful, and knowledgeable. I would absolutely recommend…read morethem.

The best out there hands down great company great employees and Tom is very good at his job takes…read moreyou through every step and so does there techs

I cannot say enough about how happy I was with the service I received from A-Plus. After only…read morebeing in my new home for 2 weeks and having problem after problem arise, I got hit with a water leak that damaged walls, floor and ceiling. A-plus came out immediately to fix the damage - they were professional, responsive, clean and - most importantly - kept me informed during every step of the process. I have worked with no less than 5 other contractors during my home renovations (both planned and unplanned....), A-Plus was by far the most professional and pleasant to work with. They took over the dealings with my insurance company and cooperated with the contractors that were already in the house - when everyone else I was dealing with was stressing me, A-Plus (primarily Scott) went out of their way to DECREASE my stress levels.

From the owner: We are a locally owned and operated small business. Woman and Veteran owned with 20+ years…read morecombined experience. IICRC Certified technicians. What separates us from other cleaning/mitigation/restoration companies is that we will not only mitigate the damage to your home but rebuild it to be better than ever. We take any call big or small 24 hours a day/7 days a week. We will work for you and/or your insurance company. We will walk you through the insurance claim process if necessary and work directly with your insurance agent and adjusters. We work with all insurance companies. We work with the greater Rochester area including the surrounding counties down to the Southern Tier.

I contacted Comprehensive Mold Management to obtain information regarding mold we had in our home…read more We had another company come and do an assessment but their assessment showed excessive readings and gave us an extensive estimate for resolution. Ken Bird came to our home and showed me how false readings can occur when you put the meter near metal. He found no high readings in the area where I was told was excessive moisture. He gave us honest feedback and resolutions that would be a fraction of the original estimate. I teach "Creating an Exceptional Customer Experience," and Ken met all the criteria. His honesty was refreshing and saved us thousands of dollars.

The team of Andrew and Ed did the job of 5 or 6, traveling up and down the stairs. They attached…read moreour bathroom exhaust vent, and systematically cleaned and treated mold in our attic. They also added much needed insulation, as we were losing all our heat on the 2nd floor! Mark & I would gladly recommend CMM!

They say they are carful with your things and they know what not to throw out but they are not…read more They threw away alot of sentimental things. My senior pictures from high-school, both of my kids senior pictures from high-school, a ziplock bag I had with my dead mother's hair in it. All (undamaged) things I can't replace that they could see would be impoortant. Who would throw someones photo albums away!? There are also things that went to their storage that i never got back. It's been years and I still think about how mad I am that I lost so many important memories.

I was happy with Servpro and would recommend them for future work…read more They were courteous, and hard working

Fast, courteous delivery and service. I typically harvest my own firewood for the season, but was…read morelow on seasoned red oak. I contacted Streamside Firewood in mid January for a last minute delivery. Will came on a cold snowy Saturday to deliver a full cord of ash. I will definitely call him again for my firewood needs!

From the owner: We are a full-service firewood business that offers delivery and stacking services.read more