I am one of 4 siblings in a Partnership. Mr. Glockner inappropriately worked with a non-partner to prepare the 2020 Partnership taxes. To this date he will not confirm if he filed the taxes or if he filed an extension. Because the non-partner provided figures from a second set of books he developed, what was given to accountant wasn't correct. Mr. Glockner agreed with my updated, correct figures and promised to file an amended return (suggesting he had filed the return and not an extension). Mr. Glockner has refused to return messages to our managing partner, or two other partners. He is working ONLY with non-partner who has no standing whatsoever. read more

Don at QTS is a life saver. My 2008 compared to 2007 was like an entirely different person's taxes. I went from being able to do it myself with Turbo Tax to having a rental property, work-from-home write-offs and a small business to wrangle. If you hire a professional it's because you don't know what the heck you're doing and you want someone you can trust to do it right. You don't stand over your auto mechanic and ask "what's that" or "why are you doing that". But in the end, you want a general understanding of the high-level stuff that went on so you can tell if you got ripped off. Don is super friendly, patient, and helpful. I got a good summary walk-through on my 1040 and actually (kind of) understand what is going on with some of the detail numbers behind the scenes on all those forms and addendums and what have you. But again, that's what I'm paying Don for. Don took care of everything, including my WA State sales tax. We are in peak tax season and he would always answer my calls (not have me leave a message and get a call back in a couple days). One word of advice when you go into his office: don't freak out when you see his desk. It looks like Office Max exploded in his office. Seriously. But don't worry, he has a "system". They're in the same building as Hale's Brewery there on Leary, and across the street from Ballard Grill and Treehouse. Plan a late afternoon meeting then hit happy hour :) read more

I would strongly recommend that you avoid quality tax services. My experience was horrible. In my opinion: they are rude, disorganized, and unprofessional. And there is a new guy there who doesn't have the same experience as Don. They did a "bait and switch" with me and gave me the new guy instead of Don, even though they told me over the phone I would be meeting with Don. It gets worse. Really yucky. Keep reading... After reading the positive reviews here about Don, I called to make an appointment with him. I was given an appointment within a few days during tax season, so that seemed cool. I got my paperwork together and re-arranged my work schedule to spend an hour in their Ballard location (which is now in the DA Burns Cleaners building). When I arrived, I was greeted by a woman at the front desk who showed me into Ken's office. Keep in mind that I specifically asked for Don based on these Yelp reviews, and was given an appointment with him. Regardless, I decided to go with the flow and given Ken a shot. Ken was a nice enough guy, but he was not nearly as experienced as Don and the others in the office. Since my tax situation is quite complex, I asked Ken if I might be able to work with Don instead. At this point, I was a little annoyed because the 45 minutes I spent with Ken were not valuable - aka a waste of my time. Whatever, I said to myself, be flexible. The woman at the front desk apologized, said she made a mistake booking me with Ken, and rescheduled me with someone named Pete for the next Saturday. I did ask "What about Don" and was given a hand wavy answer about Pete's expertise. I asked a couple simple questions about Pete's experiences, and decided I'd give him a shot. Fast forward to Saturday and I'm bookin' it back over to Quality Tax Services. I arrived at my scheduled time, 2pm. The same woman who accidentally booked me with Ken instead of Don looked at me and said "your appointment is at 3." At that moment, her phone rang and she answered the call - which took 30 seconds or a minute. At the same time, someone else walked into the office. When her phone call was done, she looked at me with an extremely annoyed/irritated look and tone of voice and said something like "what?" And looked at me as if to say, "I told you your appointment was at 3. Why are you still standing here?" We talked about this for a minute and I clarified that I was positive that she told me 2, as I had written it down on my calendar in her office. She said "Well, there was someone else booked at that time before you were." Blank stare from me and then a too little, too late, insincere, please get out of my office now "I guess I might have told you the wrong time." YES lady, you did tell me the wrong time. And now you screwed up my day twice. And now you were beyond rude to me. Again, I decided to be the bigger person and said "So, if I come back at 3, Pete can see me?" She said yes, so I left. On the way to my car, I decided I didn't trust this place. After all, they are dealing with my TAXES. I would be leaving papers in their office with all my personal information that could be used to steal my identity. I would be trusting their work and advice. Of course any mistake they might make would be my liability with the IRS. So I walked back in the office and told her how rude she was and how unacceptable this whole situation was. And I told her I would be sharing this experience on Yelp. So, dear friends, there might be a tax wizard named Don somewhere in Ballard. I can't say, I've never met the man. There is also a woman named Pat who was grumpy and rude to me, and was unable to accurately complete the simple clerical tasks required to schedule my appointment. If you want Don, try to get his direct number and bypass Pat. As for me, I will never again set foot in this place. Sorry Don, it might have been great. read more

I have used a lot firms to do my taxes over the years but Pete goes to the top of the list. I met with him in his office with my paperwork and expected to have to come back in a couple of weeks to go over everything - wrong! Pete jumped right in and took care of everything in an hour. I thought I had a few complicated issues following the death of a family member and an inheritance from the estate. No problem. The price was extremely fair - I had expected to pay a lot more. I tell everyone to just get your paperwork together and go see Pete. read more

After getting a scary little letter from the IRS and reading Jackie's review, I gave Don a call. He saw me right away and immediately figured out where I went wrong trying to do the Turbo tax thing. The next day I went back, signed my name to the amended form and Don sent the paperwork in for me. I was happy to pay his fee and know everything was settled and have the man off my back. read more

Some time last year I was simply worried that I was doing my taxes incorrectly- I happened to have a bank account in Hong Kong and wasn't sure I was filing correctly because of it. He sorted me out quickly, and then didn't even charge me for it. He said he was happy just to see someone taking the initiative to make sure their taxes were done right! I was impressed :] read more

Don @ QTS was great, efficient and more importantly -- knowledgeable. My taxes were a mess; multiple years of incorrect filings {pre & post divorce, along with a re-marry}; stock purchase/sales. Don organized my mess, helped me work with the IRS, and put me on the right track. Don/QTS is now my "Tax Guy" read more

I found the people here to be rude, and of questionable competence . . . plus they take a big chunk of your refund just for typing a few numbers into a computer program. Pete is a grouch and way past what should be mandatory retirement age for his profession. His long, uncomfortable mid-sentence pauses indicate he's hard pressed to remember what he's talking about at times. I made the mistake of not asking in advance what they would charge me to do my not very difficult return. It was such a ripoff that the woman who took my money didn't even have the nerve to make eye contact with me. Avoid these greedy geezers! read more

Pete Skartvedt sat down and created an electronic file, then did our taxes right then and there. After an hour or so, which included phone calls to my credit union and retirement account person to confirm a few things, he was done -- he has his wife check them over, and will file them electronically in a couple of days at most. He is curious, thorough, courteous and very attentive to detail. He charged me exactly what he had estimated, which was over $100 less than my previous preparer. Highly recommend. read more

I have had previously great service, but this year was terrible. I have no idea what happened. No one picks up the office phone or returns calls. My taxes were filed in May and I still have not received my return. I have called repeatedly asking for an update and simply get an "oh no,we'll look into it response". No explanation as to why. I placed my last phone call today, nobody called back. I give up. I am currently on hold waiting to talk to an IRS representative to verify if my taxes were filed and to ask when i will receive my return. I shouldn't have to be doing this. Update: The IRS told me my taxes have not been filed. This is just wonderful! read more

We went to Don after a friend raved about him. We owed the IRS $4000 and were suspicious about the job H&R Block Wallingford did. We had fairly complicated taxes-I had worked overseas, we owned a rental, my husband had been self-employed. Not only did Don re-do that year and got us a return, he reviewed four past years' returns and got us more money back. He's an incredibly nice, easy going guy and genuinely cares about his clients. And he's smart. read more

Nothing but great things to say about Pete Skardvedt at QTS ... we're using him for the third year now and he's not only done a great job on current taxes each year but also found out that my wife was owed a substantial refund from several years earlier and got the papers in at very short notice just before her statutory right to the refund expired! read more