Brought my DeWalt battery powered caulk gun in for some warranty service (bought off Amazon). The bottom collar was broken and the handle had broken too, it may or may not have fallen off a man lift whilst 36 feet in the air.
The layout of the store was great, and being Covid season and in Indy everyone was masked and keeping reasonably distanced where possible.
I didn't walk around too too much but, from what I saw there was a huge selection and various brands of tools to choose from.
The couple employees I interacted with looking for the service department were very friendly and upbeat.
The sales dept staff was a bit backed up with repairs due to Covid, parts weren't getting to them at the usual speed so the repairs took about two and a half weeks, something that they said is normally done in one week. They were nice enough to keep me updated on progress or lack there of, but as soon as parts were available it was ready for pickup the next day.
All in all I was 100% satisfied with their work, cleanliness and friendly atmosphere. read more