KimMarie is my GAL!!! Took the intro to sewing class and me and the other 3 ladies were on a super snazzy sewing AND embroidery machine. The embroidery took a little bit longer to troubleshoot and my tote bag was very much the first project I've ever worked on LOL but I had a blast and troubleshooted some of the issues I've been dealing with at home. Will come back soon! read more

Quality Sewing & Vacuum - First tote bag! - Appliances & Repair Near Me - Mount Vernon, Washington

See all

As always, five star service and knowledge. They met me at the door and immediately took over the carrying of my sewing machine. Caleb went through my machine and listened to my inquiries, and helped determine what was the issue. Needless to say, I was able to send it off to be serviced knowing that it needed it because of Caleb's knowledge and genuine confidence and caring of the customer. The service the staff provides is worth every penny spent in their store. read more

Friendly capable staff made my experience great! I brought my 10 y/o Riccar vacuum in for servicing. It was like brand new when I went to pick it up! read more

It is so rare to have such a sweet and knowledgeable staff. I am learning to sew on my own, and hit a wall with issues with my machine eating my fabric. I was not only treated with respect and understanding, but issues were easily resolved ( user errors) without judgement. I am thinking their beginner classes would be valuable. CCannot thank them enough. read more

I took a free class on how to use my sewing machine, it was very helpful. I left feeling like I had found a small community that wanted to see my projects and to cheer me on in my sewing progress. read more

I haven't sewed in 6 years and I was having trouble with my sewing machine. I took it to Quality Sewing in Mount Vernon. A lady took out my machine and checked it out, cleaned out some of the dust and answered all of my questions. She was so helpful and didn't charge me. I signed up to take a class in a few weeks. read more

What fun and welcoming people! I've never had an issue with anyone working at Quality Sewing & Vacuum. Ken, the general manager, is amazing and treats his employees and customers with the utmost respect. Ken's staff is extremely knowledgeable about their products. They are more than willing to sell you a machine, but they are never pushy. I've signed up to take a couple of classes, and their educator is so amazing. Thank you LaPlante family for giving Washington State such a great store in which to shop and learn. read more

When I was considering affordable Mount Vernon for purchasing my home, one of the things in the "plus" column was the fact there's a Quality Sewing in town! I've been a longtime customer and fan, and have bought several machines through them (usually at their Bellingham store). And they're always my very first stop at the annual Sew Expo, where they offer great Expo-only deals on everything from top-of-the line sewing machines to the tiniest notions and supplies. What really sets Quality apart, though, is their knowledge and service. It's rare these days to walk into a business and have the salespeople be able to answer your question about every single thing in the store. Looking for a serger? They know how to operate every one on the floor. Need to upgrade your sewing machine? They'll help you there, too. Looking to purchase a Brother Scan 'n Cut to add to your crafting arsenal? They'll walk you through that as well! Oh, and they sell both new and used equipment, and will take your machine in on trade-in for an even more remarkable discount. With every machine purchased, they offer unlimited classes to learn the machine. Confession: I need to take them up on this with my Juki serger, which I purchased several years ago and barely use because I need to learn it better. They also offer paid classes in topics like embroidery, as well as day-long or multi-day classes in some cases. Their classes can be a bit pricey, but they sure do sound like fun! Quality is my first stop when I need something fun to add to my sewing room. Last year I purchased my beloved Juki TL-18 QVP from them and it's been a dream machine. read more

I appreciate how knowledgeable and patient everyone is at this store. They are happy to answer questions about products and projects. Their support is fantastic. read more

SUPER People to deal with! Making deals so you can get the machine you want at a price you can afford. Love going there for fabric and friendly help or advice on all sewing needs and questions. read more

I love Amanda's bundles the fabric is wonderful. I think they tried to do too much for one day. I love the sweatshirt we made but not enough time for the pants I think very few finished the pants. Would like to get the instructions for both. So can finish the pants and make another shirt. Love these events but may 2 days would work better. read more

Great customer service. Very helpful, friendly knowledgeable staff, working well together to answer any questions and resolve any issues or problems. read more

Friendly service, good follow-up in scheduling a class. I am from out of state always look forward to visiting Quality Sewing and Vacuum when I visit my sister in Anacortes. read more

Very helpful staff! Quality Sewing and Vacuum in Mount Vernon is absolutely the best!

I have been going to Quality Sewing & Vacuum for a few years now. My vacuum cleaners get a workout due to my 4 cats and a long haired dog. So when my vacuum cleaners break down I always bring them in to have them serviced. The staff here are all very knowledgeable, helpful, and often they will replace by belts right on the spot, and show me how to do it. They also carry all the bags for my vacuums, and have a nice selection of new vacuums as well. I hope this shop can stay right where they are at, I find them to be a valuable asset to Mount Vernon. read more

Friendly and helpful staff that were able to help me to fix my serger problem in 10 minutes. This is the only place I would use to get my machine repaired. read more

Thank you so much to Stephanie for the tour of sewing machines. It was overwhelming, to say the least. I returned to the store the very next day and Pam Reese (manager) helped me to find the right fit for me. I can't thank you enough. I'm looking forward to the classes offered to know my machine. Sincerely, Nancy L. read more

I Absolutely love the individuals who work in Quality Sewing and vacuum . They are sincerely interested in helping you it's not just for the sale. They want to make sure your enjoying the machine you've bought. They are so helpful . Plus they carry the things you may need for sewing or your Scan and Cut machine. Check them out for yourself . I'm so happy I went the extra mile to go there for my classes. And products. read more

This is a shop that provides sewing and related machines (plus vacuums) to the sewing community. I cannot ay enough good things about this store. I recently exchanged a sewing machine I bought 4 months ago for another and received full credit for the original machine. This is a first class operation and offer many additional services and products -- classes, notions, threads and expert staff. I am so glad Quality Sew is close by. read more

I have been using Quality Sewing and Vacuum for over 20 years. First in Ballard and now in Mt Vernon. Their service is outstanding and they really try to get my machines back in a timely fashion. I live on an island and am only off every two weeks and they have had my machines ready every time. On top of that, they are all extremely talented. read more

Quality Sewing is determined to make every customer is happy at the sale and beyond. They are the only shop that I know of that offers classes in operating a sewing machine, no matter if you bought it there or not. Of course this builds customer satisfaction and now I wouldn't shop anywhere else. I've gotten about 6 sewing machines from them and never had an experience that wasn't pleasant and made me feel like I "got a deal". They are definitely engaged in selling, but I've never felt pressured or pushed into buying anything. They just know their products and what customers want. Their support after the sale is phenomenal and the sales people feel more like friends than employees. Thanks Paul, for giving your staff the confidence and backing to be the best. read more

I wanted to try the Westalee ruler & templates before purchasing. After taking this class I will be purchasing this product. Getting a hands on experience was fun and educational. I have purchased many sewing machines from Quality Vacuum over the years . The employees in this store have always been helpful and kind. read more

Great selection. Friendly and knowledgeable staff (knowledgeable as far as we could determine). However, seriously understaffed (2 "wait staff" in the store), particularly since I was there on a sale weekend (Sunday afternoon). I had previously put a deposit and hold on their best Bernina machine and a gorgeous Koala cabinet. However, the salesperson had to stop every one to two minutes to wait on others. As a result, we explained why we were leaving (understaffing), got our deposit back, and left after 1/2 an hour of ... well, waiting to accomplish something. Darn it! read more

They talked about the kids I had with me under their breaths as I waited to pick someone up who was taking the class there. This review might not mean much but I just thought it was rude especially after one of the employees was very nice and let the kids I had have some cheese and crackers. And than to hear two employees talking and said things like "I would smack them if they weren't mine" something along those terms. I just feel that most of the employees not associated with teaching class are rude. I keep getting dirty looks from the employees working at office or walking around helping customers. I bet the class they have is wonderful. read more

It seems (or maybe SEAMS lol) when ever it is I have a problem it's a mystery or odd and that being said, the staff here STILL (esp. Michele, Sarah, Ellen, Stephanie) and others, still welcome me warmly at the door! Friendly eyes (MASK WEARING)!!! and quick to ask what they can help me with. read more

Walked in today to purchase a vacuum. The two ladies were both busy helping other people. One that finished first, helped a lady that walked in five minutes after I did. The other woman got off the phone, and two ladies came out from the back and started asking her about classes, and information regarding when they were and such. Neither of the two ladies ever said hello or smiled in my direction. After being ignored for 10 minutes I left. Terrible customer service, and wouldn't waste my money their on a vacuum or sewing machine. read more

Both Ellen and Sara helped me with my new machine in classes. They were great.

Everyone is so helpful and knowledgeable! I have purchased 4 machines from this store.

I was greeted immediately both times I entered the store. I dropped off and picked up a vacuum cleaner for repair. The staff was friendly and helpful. The price I paid for the work was less than estimated. They didn't charge me for unneeded work and parts. Clint gave me a few pointers on regular home maintenance. I was pleased with the quality of service and staff. read more

I purchased my machine in Everett but took classes on how to use my machine in Mount Vernon as closer to home. I took a morning and an afternoon class. Both teachers were superb! With 8 students and each one having a different machine I wasn't sure how they could manage but they did it with ease! I had all my questions answered. This was a machine I had purchased and was so intimidating to look at that I just kept the cover on until my class. I was sewing with ease and much happiness after having their class. read more

I was having problems with the bobbin knotting up and jamming my sewing machine. From the minute I walked in the door at Quality Sewing, I felt like I was blown off. They were not able to un-jam the machine, and suggested repair and service maintenance. Two weeks, and two hundred dollars later, I picked up my machine. I was the first and only customer in the door when the store opened. The only clerk in the store brought my "repaired" machine out from the back, and despite asking for help, she walked off and left me to help another customer that had just come in. After a few minutes, I went to the front of the store to again let her know that I needed help, and after waiting fifteen minutes, I got up and left. I never once got the feeling that there was any interest in helping me - the clerk suggested that I take one of their classes, which I already have. Sometimes you just have problems, and need a little insight from a more experienced person to get back on track. Unfortunately, insight, and helping folks who walk in the door with a problem, does not seem to be high on their list. read more

I live in Marysville but work in Mount Vernon. I took my Brother sewing machine in to the local Marysville store because the needle arm kept falling off. They only offered to send it out for repair, $75 + (!). Went to Quality Sewing and they were able to show me how to re-attach the needle arm and did the re-assemble for me. They would not accept any payment, only that I please see them again when I was ready to have my machine cleaned or serviced. Great Customer Service! read more

I was extremely disappointed in the service. We ordered a part from this store, pre-paid, and were told to expect it soon. Over TWO MONTHS later, after calling multiple times and being told that the part still wasn't in, I was told that they had MANY of the parts in-stock, yet had failed to call us to let us know. When I called to discover this, they were also unable to even locate my order at first (not surprising, since it was months ago), and when they did, they brought me the wrong order twice before finding mine. I was incredulous about the entire process, but particularly in regards to them not calling after receiving shipment of the part we had ordered and already paid for. We will not be patronizing this business again. read more

I have had my serger in for repairs twice in the last six months. The second time I came in they spent an hour trying to fix it for me and showing me tips and tricks before they agreed it needed to be sent to the service place. The staff is very friendly and helpful. read more

I have had the best service ..bought 3 machines from them. The first top of the line machine would not run properly and after repeated attempts to find the problem Quality Sewing replaced it with a new one. Always go there with all my sewing problems and get great service everytime. read more

Love this store & it's employees. Bought a machine 2 years ago & have excellent service when I have brought it in for care. Their Sew Fun program is the best! read more

i love going to the mt vernon quality sewing store. it has the small town fell with good serve. no one is pressuring you, but some one will have the answer you need. you may need to ask, they are polite and kind. enjoy the quilts decorating the walls. read more