So when they were doing business as Connecticut Roofcrafters, I hired Michael Young to reroof my home. The job was done professionally and I have no complaints about that. But...the reason for the low rating is because he still owes me for something I paid for. The job was completed in the fall of 2012. I paid for an enhanced lifetime roof warranty but have yet to receive any official paperwork on it after many phone calls and emails. Also, a protective cap on the stack vent was to be replaced because it was accidentally discarded, and I have yet to see a replacement. It took 3 months for him to send someone to fix my microwave because debris fell down the vent opening on the roof and jammed the microwave fan. I recently filed a complaint with the Better Business Bureau, and he does not return their calls and letters either. They are going to re-rate this business or suspend them from membership. What does that tell you? read more