Glen at Quality Overhead Doors installed 2 roll up garage doors with remotes in December 2020. There were problems from the beginning with them not being set at the correct height when closed and they lock up and must be unplugged and replugged to open them each day. We made several requests for Glen to come out and adjust and troubleshoot them. After giving up on Glen coming out, we found the owners manual and adjusted the height problem ourselves but could never fix the reliability issue of them locking up. Glen finally showed up once, unscheduled and unannounced. We only found out because a construction worker told us the roll up door guy was here for about 10 minutes. The door's poor performance was the same after Glen's visit. I called again asking for help to make the door work properly and to get another remote control for it. Glen said he'd order the remote and he'd be out the next week to fix it and he added that he wasn't blowing us off but his father was in hospice. That week also came and went without contact from Glen. We cut him slack believing he was under stress due to his father's illness so when we needed an electric gate bid, we called him the next week to see if he wanted to look at it. He did and to my surprise, he was available immediately to come see the job. I reminded him about needing another remote and he commented that he'd have to order it (so he hadn't ordered it the 2 weeks prior when he said he would). I confronted him about his immediate availability to bid a job versus the 3 month and counting delay to return to fix his previous install job. His words were "you really want to go down that path, well fuck you." We told him the call was done and hung up. I would recommend hiring another electric door company. read more