My landlord and I have both been coming here for years, and we are both glad Kim no longer works here. As the saying goes, you get what you pay for. Most of these one star reviews are being pretty dramatic in my opinion. This is the cheapest place in the area, if you want something nice go pay more. Don't go to the cheapest place and then complain you didn't get what would cost you more. I like cheap. I don't need my nails to be flawless, I just want them to last at least 3 days before they start to chip. Usually they last longer than that. :) I'm a pretty picky person and I'm definitely very ticklish so I always attract attention when I'm getting my toes done. I don't feel judged here. Yes they will talk in Vietnamese to each other while you're there, probably about you, but honestly who gives a s***? Lol Helen and Amy are both really good, the quality is definitely inconsistent here depending on who does your nails. But I really like the vibe of this place, it's just very warm and welcoming. It's super casual, no frills. I haven't been in about a year because I thought this location permanently closed, and when I walked in they immediately greeted me by my name :). I've been going to Creative Nails by the West Covina mall and I would not recommend them at all, very judgy uncomfortable environment, the lady at the front is incredibly rude and never smiles. Always welcomed in kindly here. All I've ever had done here is a mani & Pedi with regular polish. Today Amy did my nails and she was very friendly and spoke good enough English that we were chatting the entire time. She did a nice job, I was happy. Linda did my toes and they came out good too. Love the new massage chairs, but of course they did have to raise the prices due to the remodel. read more

Quality Nails - nails to match my hair - Nail Salons Near Me - West Covina, California

Ms TINA and Ms NESS 10/10 nail tech, they are so friendly and polite, makes the environment so comfortable and enjoyable! place is nice and clean. read more

Love this place for my pedicures!! Only 32 dollars and got gel, its been over a month and barely any chipping or damage! Ladies are nice read more

Quality Nails - Nail Salons Near Me - West Covina, California

Terrible place. Requested acrylic removal and they RIPPED them off. All removals should be soaked off with acetone. I was starting the journey to heal my nails and they ABSOLUTELY RUINED this. The woman who did this DIDN'T EVEN ASK or CARE about the service. NEVER COMING HERE AGAIN. BE WARY! read more

Came into this facility its dirty towels on the floor it doesn't look like they clean their tools they use on their clients my first time here and my last this establishment should be shut down just dirty. read more

I go there for nails and always a good experience with that service this time I decided to try their lashes since price was so affordable compared to other places ..I was pretty happy the only thing I would recommend if you ask for natural look less full .. and maybe smaller length to start so they don't look same size but am sure once they start falling off it's gonna look better but I was pretty content I do recommend just again tell them not too full read more

Quality Nails - Lashes at nail salon - Nail Salons Near Me - West Covina, California

Went to this salon because my mom rec here since it was cheaper than my typical place, and my nail lady was on vacation. I wish i just went to my usual place because here was awful. I made an appointment but they had me waiting around 20-30 minutes to get services. The acrylics were okay, but weren't perfectly even. They didn't lift over the 3 weeks I had them on. The problem arises when I tried to soak them off, it was extremely gummy and refused to come off almost like they used MMA. Ladies were nice and just requested cash tip, which is a little forward but understandable. I will not be back and go to my usual spot in the future. read more

Quality Nails - my nails day one - Nail Salons Near Me - West Covina, California

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RUINED MY NATURAL NAILS. I have been growing out my natural nails for a long time and needed to get my gel removed before going back to work. I have come to this salon years before, in high school because they used to do $20 acrylic sets, poor quality but it was something. Anyway, I go in to get my gel (that I got done somewhere else) removed because they were nearby and last minute, and as the tech starts drill filing the gel off a little too long, I suddenly have to pull my hand away from pain, and you can see a red spot where she filed too deep or burned my nail. She keeps going, very quickly, doing the cotton and foil, then scraping the first hand immediately after filing the second hand. Keeps going quickly and starts filing my shape which I didn't want since my nails had been previously done by someone I actually liked... Finally she tells me she's done and there are chunks of gel still on my nail. I had a french tip before so the pieces left were see through but still, clearly gel, and left my nails ragged. When I said they didn't look done, she tried to upsell me to a manicure. Absolutely not. I said no, there's just still gel and I want a gel removal. She started again, more gently this time and actually took time to smooth out my nail edges, and then when she was done all she said was "you pay $5 instead of $7." Within the next two days, three of my natural nails broke all the way down to the skin because she filed them so thin. And there's still gel on one finger. I'd never come back here again. read more

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I go here because it WAS affordable but I went to get a gel pedicure with nancy and my god she is so rude. I paid to get a mani and pedi both gel and I paid 56 + tip and they EXPECT tip. "are you paying the tip with card or cash" I DO NOT NEED TO TIP. I came home and put my shoes on and when i took them off they were smashed. I paid extra for gel so that this wouldn't happen. not even 24 hours later did my mani start PEELING. I drove all the way back just to get them redone and when i went this lady had came after me and was being impatient and nancy asked me if she could do her first. like UH NO, u better do my nails first. I just got them done 5 days ago. gel should not look like this after FIVE days. read more

Quality Nails - nails - Nail Salons Near Me - West Covina, California

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This place is very affordable, clean, and amazing! I always have Tina do my nails and she's always very focused on the tiny details. I constantly go to this place to pamper my nails. I'm always recommending this place to my friends! read more

Nice ladies but they just don't do a very good job at all. Terrible shaping, the acrylic is bumpy and uneven and already lifting after 2 days. I've been here 3x and every single time it has been disappointing. Will not recommend it to anyone and definitely will not be going back. read more

Quality Nails - Dont bother - Nail Salons Near Me - West Covina, California

I always go to this nail salon when I come here and do all my massages and grocery pilipino shopping! This place is awesome with there prices and I always go to Nancy coz I like how she does it. She has light hand and she perfectly makes my nail shape the way I want it. read more

Quality Nails - This was done by Nancy, love it! - Nail Salons Near Me - West Covina, California

I was here with my mom to get our regular mani/pedi. We were regular clients. They were very busy but we were willing to wait our turn. They finally took my mom after 20 minutes of waiting and had her soak her feet. She was waiting at least 1/2 hr, and so was I. A woman comes in with no appointment but said she can't wait. I watched as they took her and started working on her. I voiced my concern of waiting. The tech started lying and said she was already waiting. I called her on it and repeated their conversation. They started speaking in their language and said "ok fine we will work on your mom." at that point, my mom and I was already upset and left. The total wait time was 1 hr. As regular customers, we were treated unfairly. read more

Acrylic, pedi and lashes customer here. The acrylics done by Nancy are a joke , do not go to her !! I like Kim better but even then, her job is like 60% quality. Thank goodness I found a nail lady in Covina . As for lashes , wow Kathy did a horrible Job . She makes me never want to get lashes again ! The glue poked my eyes and she glued a few lashes to various lashes together. When I rubbed my eye accidentally , it wasn't even that rough and so many lashes came off. I thought it was one lash or fan per lash but she did like one fan and glued to 3 of my lashes. Horrible experience here . Spend more money elsewhere , it's cheap here but so is the quality. The 1 star is for the pedi. They are ok for pedi read more

I really don't like the shape and how the nails look like. I guess u girls can tell from the pics I attached. read more

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Quality Nails is fantastic! Melissa does exceptional work, always delivering beautiful and precise manicures. Her attention to detail and friendly demeanor make every visit a pleasure. Highly recommend! read more

Came in first time for a mani-pedi .they were all so nice & friendly.holly did a great job by getting a couple hang nails out,pain free.relaxing atmosphere (small salon which was nice & quiet) massage chair was a plus.found my new nail spot:) ill be back read more

I wish I could give a zero but it won't let me. Do not come here. sure the rates are good however, I'm a breast cancer survivor and I happen to be getting my nails done there and the lady doing my nails was talking in their language to another lady. All of a sudden the lady doing my nails reaches over and grabs both my boobs and asked if they were fake. That day, I just happened to have a prosthetic boob in. I was shocked and humiliated all at the same time because this is actually considered sexual assault, I will be talking to Detective. I was completely humiliated in front of everybody after she grab them. She said very loudly. "Are those fake" on top of that all my nails that she did have fallen off. What a waste of money and time. read more

Full Set acrylic nails with gel polish. I have been going to Kathy for years, she is very good. You wont be disappointed read more

Quality Nails - Nail Salons Near Me - West Covina, California

Worst eyelash extension ever! Kathy is a nice person but the work is so bad and she is kind of unprofessional. One moment she out there eating chips while doing my lashes or goes out of the room or on a phone call. The video here is the proof of how bad the work is. The glue is very pokey like even while she was doing it i can feel her poking my lashes. Huge line of faux lashes is glued to multiple strands of my lash which is bad because it should be one to one or at least one tip of a fan of lash to one of my natural lash but no. It would hurt so much if u try to press on it lightly. You can also see that faux lash and the ball of glue at the end. And inconsistent groups of extensions. Just never ever go here! read more

Quality Nails - Faux lash - Nail Salons Near Me - West Covina, California

User Rating: 1 out of 5 stars 05/12/2010 i have been here twice and those two times i was cut! the first time, i let it slide. i got a manicure and this lady was too fast on the cuticle nipper. she cut me, put a drop of disinfectant on the cut, said sorry, and proceeded with the process. i was fuming the whole time and wish i had said something. the worst part is i gave her a tip! that instance i let it slide. the second time was recently on may 10, and i went to go get my nails done this time. after she put all the white tips and the acrylic, she was gonna file the edges. well gues what? she wasnt paying attention, and was filing my damn skin under the side of the nails. she was filing too fast too! she cut me really deep and to this day of may 12, my pinkie with the injury still is painful. i have a photo and i could upload it but there is no way how. i called the BETTER BUSINESS BUREAU and they said that i should seek a full refund. i called quality nails and they wont give me my money and instead, they wanna clean my nails. i said no thanks because the fact that they injured mer twice broke the camels back. B B Bureau is handling my case and i am getting my refund. TO ALL YOU LADIES WHO GO TO SALONS AND WAS INJURED: CALMLY WALK OUT OF THE SALON AND DONT PAY A DIME. the moment they cut you is the moment they lose their business with you. read more

Quality Nails - may 10 - Nail Salons Near Me - West Covina, California

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Like most women, I've been to dozens of nail places. But ever since I discovered this place, I refuse to go anywhere else for a manicure. First of all, they have some serious customer loyalty. During the hour it takes to get a mani/pedi, you'll see at least 6 women walk through the door requesting a certain manicurist, saying they'll wait however long it takes to get "their girl". And then, it's like "Cheers" in there, where everyone knows everyone's first names, everyone's kids names, baby due dates, husbands names, kisses on cheeks, etc etc. You can tell each manicurist has a relationship with their customer. Right when I walk in, Kathy says, "Erica! It's been a month, where have you been?" She'll look at my cuticles and shake her head. (Related side note: Kathy is the best when it comes to gel application and french tip. My nails are real, and I'll only trust her to handle them. But make an appointment.) They take their time with your nails. They don't try to hurry or cut corners just to get more customers in. If they mess up, they take the polish off and start over. I'm never unhappy when I leave Quality Nails =) read more

Quality Nails - Nail Salons Near Me - West Covina, California

I don't know if I'm lucky that I get Helen every time I come in here, she never disappoints. I always find her work very clean and she has never cut me while doing my acrylics. She takes her time and makes sure she is satisfied with her own work. So I definitely recommend her! read more

Quality Nails - Nail Salons Near Me - West Covina, California

I love Coming and getting Pampered by Cathy & Annie! The fact that they remember every client and what their needs are is Good Customer Service!! Yeah you might wait ALITTLE Longer than what's expected but the Out come of Work is with it! My nails Has NEVER lifted in the 8 years I have been coming her.. The feel at home attitude is what I like also.. Try this place out! You might get hooked.. I sure Did! read more

Quality Nails - Nail Salons Near Me - West Covina, California

One week later, pinky nail broke off & toenail polish chipped. The quality is definitely not what the company name implies. read more

Quality Nails - Broken nail & visible cuts 1 week after getting a full set of acrylics. Cuts made in the filing process. - Nail Salons Near Me - West Covina, California

I was in the plaza to drop off some dry cleaning. Then I noticed that Quality Nails had a banner out saying $15.00 for mani & pedi. I thought it was a great deal! I'm 7months pregnant and I'm not able to reach my toes to paint them anymore. :P Pros: 1. Friendly staff. My prego belly was rubbed as soon as I took my seat. 2. They really worked on my hands and feet. 3. It's such a chill spot. When the staff is not working, they have a table near the drying area where they play cards. Lol. 4. The quality of the mani and pedi and waxing was worth what I paid. Cons: 1. the cleanliness is kind of "iffy" 2. They love to offer upgrades. As soon as I walked in, they offered the spa mani/pedi (+$4), callous removal (+$5), & they mentioned something about my bushy eyebrows needing some waxing ($5). Lol. The funny thing was I fell for all of the offers! Price: the advertised price was $15 but I ended up paying $29. Then I tipped the ladies after. At the end of the service, I was very happy with the results. It was worth the extra money that I've spent. I recommend this place. read more

Quality Nails - Nail Salons Near Me - West Covina, California

Helen and Karly did a fast and nice mani and pedi. Really recommend them. I needed to get out by 10:00am for my job interview and they made sure it was as is and done neatly. read more

Quality Nails - manicure - Nail Salons Near Me - West Covina, California

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Walked in without an appointment. It was full house and busy. Waited about 20 mins. I requested for gel French tipped pedicure. My nail tech was Alisa. Seated on the massage chair for about 15 mins. Alisa massaged my legs for about 3 mins each. Cleaned my cuticles. Then, she moved me to a corner and sit on a regular chair. She did my pedicure there. When she was done with my gel nails, she didn't put warm towel on my feet or give leg scrub....... that was why I take 1 star off. Overall, it was an ok experience since she was rushing to finish. She did an ok job for the French tip, it can't go wrong..... $27 for the service, and tip $3. read more

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I like the no fuss nail services here. Pedicure is $15 during weekdays, they take their time to do the job too.

Amy does my powder dip and Tina does my pedicure. They're both great and I recommend them. read more

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I came in when it was busy, and close to closing time. They just asked if I would like to wait and I ended up waiting for almost an hour. Even when they were technically already closed, they were still working on me and I didn't feel rushed. Overall, they did a good job, as compared to some of the other nail salons I've tried. The prices are very reasonable, and the quality of work was good. They try to up-sale the services, but just be ready for them. I will definitely come here again. read more

Quality Nails - Nail Salons Near Me - West Covina, California

This place used to be better, but now all of the nail technicians are rushed or multitasking and not fully focused on your nails. I got a fill for my acrylics only a week ago and there's already some lifting happening. Also I got a french tip design and it was done very sloppy. I could tell my nail tech had an appointment waiting and was rushing to get me done. read more

Quality Nails - Nail Salons Near Me - West Covina, California

Again, super happy with my nails! Went in for a last minute nail appointment and the lady's attended me quickly. The lady who did my nails was very sweet and kind. She did my nails exactly how I wanted them to look. This has became my go-to nail spot now! read more

Quality Nails - Nail Salons Near Me - West Covina, California

In Socal, We all wear sandals year round long (don't lie! you know you do!), even if it means freezing our nips off cold. With that being said, there are a lot of cracked neglected feet that are waiting to get soaked, scrubbed, and purrrrtied up. We came here at the last possible minute before they "closed". I asked for a spa pedicure...and I have to say there wasn't anything so spa-ful about it. The water was cold for my feet and it didn't warm up that much either. She asked if I wanted a scrub on my feet to get all that nasty dead skin out and I agreed. She however didn't do a great job at it. It was scrubbed in one central location and she didn't go around the bottom of my heel...come on lady...If you are gonna charge an extra $5 to do a scrub...please do it right. When it came time to put a warm towel on my legs...I was very shocked. She just threw on the HOT towels on my leg and seriously could have burned some skin off. Not cool at all. I would have liked a more comfortable spa pedicure but I guess that's what I get for going in at almost closing time. My friend loves to come here for the Gel manicure. They seem to do a great job with that. -Give it a try! read more

I'm only giving this place a 5 star rating because of Melissa and Amy these two ladies have done an amazing job with it comes to my waxing, medi, pedis, and facials. I also gave it a 5 star rating cause of their prices they have amazing prices you can afford and if you get lucky and get Melissa or Amy then for sure you are getting your money worths. As for products I have to admit their nail color selection really sucks so bring your own colors cause I doubt you will find one you will actually like I couldnt. As for full sets this place isn't my cup of tea but I have seen other ladies leave very happy and with cute sets. As for customer service I have gotten nothing but the best treat from these two ladies but trust me if you arent a regular there then you will for sure get the royal treatment of a new customer especially if they have never seen you before but if you have a favorite and they know it then the other ladies can be a bit snobby. Otherwise I am happy just going back for Melissa and Amy. Overall, I like this place and have gone back plenty of times so that to me is enough said. read more

NIGHTMARE! Never have I been so embarrassed. I got my nails done somewhere else. One broke off and I needed it fixed. Came to this salon because it was the closest to me. She did NOT make my nail the same shape, nor the same size. I posted a picture also. I left without even letting her paint it because I couldn't take the horror anymore. After her mentioning that I had come in for a fill before(which I never have), she said she had never seen this type of nail shape before. What is that?!?! Never again. read more

Quality Nails - NOT the same shape - Nail Salons Near Me - West Covina, California

Quality Nails is the overall best place for the price you pay and quality of the service you get. Kathy Kim and the rest of the nail technicians do their best to give you the best quality you deserve. Love Kathy is the BEST!! read more

I have been looking everywhere for a good nail salon. I finally found one I will always go to. They did an amazing job and at a decent price. I think the only thing that they need to work on is emphasizing on the cleanliness. I'm very OCD about that because of all the horror stories I've heard about fungus so I really think they should work on that. Besides that they were pretty good. I will be returning. read more

This is my favorite place for "spa" mani-pedi's!! i won't go anywhere else. If your the type that go to the fancy schmancy kind where they make it look good only on the first day and charge you $40! then DON"T go here and complain after. If you like to get your nails cleaned, eyebrows waxed, and have money in your pocket... then DO!!!! come here. It is "quality" what your getting here. If your not used to getting spring cleaning on your nails and you get hurt then just don't go here. read more

Kim did a great job on my toes ..Kathy does a good job on my lashes too ..great price $ read more

Quality Nails - Went smaller on my lashes Thanks Lynn See you in 2 weeks Thanks Kim love my pedicure - Nail Salons Near Me - West Covina, California

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