I made a reservation three weeks prior to my appointment and upon arriving, one of the employees hands me his personal cell to speak to the owner. The owner informed that since he was out of town, despite me reserving the 26' box truck and trailer three weeks in advance, his Budget dealership was closed for the weekend and that I needed to call Budget customer service to rectify my reservation. We live in Garner and my wife dropped me off at 0800 at 3704 New Bern Ave, Raleigh, NC 27610 on her way to work. I called Budget and spoke to two customer service representatives who informed me that their managers would have to review my situation and then call me back. Mind you, this address is in a horrible section of town and three bums hit me up for cash as I was walking around speaking to Budget. After an hour wasted and no Budget manager returning my calls, I paid $25 for an Uber to drive me home. The owner never apologized, never accepted responsibility, nor did anything to help me with my delimia. What was funny was that one of the owner's employees at the Shell gas station pulled the 26' truck up and had the truck ready to go for me to drive off, trailer and all. The employee said I was good - they already had my driver's license info and AMEX on file - once they spoke to their boss.
I'm truly an easy person to get along with, but since I had less than 48 hours to move everything out of our 2500 sq ft home, time was against us. It took me four hours to find, rent, and pickup a 26' truck from Uhaul. Since my wife was at work and I had no vehicle, I had to pay for another Uber ride to Uhaul.
The WORST customer service I have ever dealt with and will NEVER spend my money at Budget!!!!! read more