One of the best lodgings at this price-point in our extensive U.S. and international travels. From…read morethe adept desk-clerk upon arrival who assured me Booking.com's was the best rate and seeing that we had a room that was amazingly and surprisingly QUIET to the desk/breakfast room attendants the next morning who both came to our room to show how the shower stem worked AND went for more hot-sauce packets so that we could truly ENJOY the breakfast burritos, it was PERFECT. Ignore those reviews that harbor fear! I walked for an hour before breakfast and despite the outskirts-of-town nature of the area felt safe (it's a CITY; keep your wits about you and be CORDIAL to strangers). Although it's ok we moved on for our 2nd night I was a tad disappointed we couldn't extend our stay thru Saturday night as they were fully booked. We spent $100 more last night and the only (unused by us) "plus" seems to be that they have an indoor pool. Would stay at the Hotel Y again without ANY qualms.

The walls are paper thin. The kid in the room took advantage of the rolling chair from 7 an until…read more11 pm. There also seemed to be vacuuming by the staff after 8pm. You could hear voices above and next door. The towels were small and paper thin. We had to turn the heat way up because there wasn't enough blankets. On the plus side the breakfast was better than expected.

mostly everything is good and standard, amenities like pool…read moreand exercise room, but we decided to Place a room service order from the number we found on a laminated paper in the room we ordered a burger & salad the guy said that it would take 45min To get here 1 hour later it is not here so we cancel the order another hour later they page is & tell us our food is ready and we go down to front desk she was eating something DO NOT ORDER FROM 1 800 -913-0435

RAVEN was sweetist person I have in many years at a best western she informative and helpful I give…read morea 10 out of 10 out of 10 stars thanks Vickie Cain california

We didn't know what to expect from downtown Yakima but we were very impressed with our visit to the…read moreHilton Garden. We stayed for a couple of days and at first we were intimidated by the crowded parking at night, but they have underground parking that you can access with a room key. This was great since during the day above ground was pretty hot. When we checked in the people at the desk were very friendly and they melted when they met our pups. The lobby has a snack bar/sundry/gift shop where you can purchase everything you need at reception. There's also a beautiful two sided fireplace that I'll bet is great in the winter, but they didn't light up during our visit because of the warm temps. Also in the lobby is a restaurant/sports bar. My sister enjoyed the steak while I got a salad. There was a nice chill vibe with the visitors sitting around and relaxing. The only complaint I have is that our poor server was running around as he was the waiter, bartender, and expediter while there was just one lady in the kitchen. He seemed overworked and were worried about that poor man. Our room was a very clean suite so we got 1.5 baths and a separate living room with a pullout sofa bed. It was great to be able to spread out and the wifi is very reliable. The hotel is near the conference center and the state fair grounds and there are a nice mix of restaurants and shops. There's even a nice brewery/restaurant on the next block. There were a surprising amount of grassy areas in the neighborhood to walk the dogs, but we limited the distance we walked from the hotel because there are a lot of sketchy homeless people down the block. We felt safe all around, except when we talked to some of them. We're no slouches because we've lived in sketchy neighborhoods in LA, San Francisco, Oakland, etc, but there was a weird vibe with these folks. Still I'd happily stay at this hotel again. Within the walls, it's a great setup.

Pros: I had good…read moreexperience with staff. Check in process smooth. Indoor heated pool. Super hot. Room was clean. Cons: at some point Hilton has to upgrade. It feels like I'm staying in a horror movie room. For a 1 night stay it's not bad. However... if you are near multiple days... I feel sorry for you. Yakima just seems rundown in general. Street noise is somewhat loud. This isn't for complaints but to build the scene. Gym was ok. I don't ever expect much but equipment was working and that's all you can ask for . Extensive snacks at front lol. I guess that's a pro. I do feel let down and I was expecting more . ----- Ladies... if you are traveling alone... this hotel will give you the ick. Gents. You'll be alright. ----- I don't know if there are many other options.

From the kind and efficient service at the front desk to the clean, well appointed room my entire…read moreexperience was first rate. My small suite was quiet, and the balcony overlooking the river was a nice place to sit. The complimentary drinks and breakfast buffet were a lovely and unexpected bonus. l've stayed in a number of hotels in Yakima and this was the best l've experienced. 10/10 would stay here again.

I liked the amenities of the suite. Balcony, river view, desk/seating area, bed/sink area, TV in…read moreeach suite side, and a bathroom where the door swung to slightly ajar by default. Layout wise, I didn't like how the TV was back behind the desk. I like to watch a show while eating breakfast and checking email to start the day. Bed and pillows were comfortable, which helped me feel refreshed for the next day. My co-worker and I arrived early and our rooms were not ready. That's fine, but there is no real business center for us to set up and do a couple hours of work on our laptops while we waited. Plenty of greeting room-type seating and knee-level tables, but nothing really functional. We would have had to rent a business space to get an outlet and a reasonably ergonomic table. The evening reception was very basic but nice experience. The breakfast was basic (scrambled eggs, potatoes, and a meat) with a few other things - but very salty. It is plated for you, so it takes something away from the buffet style of getting what you want. My co-worker, on the other hand, had a very unpleasant experience in a room that smelled like dirty dog trying to be covered by strong chemicals. He suffered through it because it was only one night.

A friend reserved 3 rooms here for a group of us and it was fantastic. I echo the previous…read moreposter's sentiments and am happy to report that 2 years later the same is still true. Great and knowledgeable hosts; cute, clean and spacious rooms all with their own bathrooms and jetted tubs; FANTASTIC breakfast - very nicely presented and inspired by local ingredients. We loved it.

I have never experienced such offensive service in my life. It took repeated calls to get a simple…read morereservation. The woman was rude and unhelpful. I had to repeat information over and over because she just could not get it right. She had my credit card information and everything she needed for the stay days in advance. I called the day of to confirm... There was no confirmation. Why? Because I had not filled out some stupid form via email regarding food allergies. I had told her I was driving cross country and did not have convenient access to email when I made the reservation. UNBELIEVABLE!!! She is a horrible listener. She has no idea who the customer is and like I said, I had to repeat myself over and over again with repetitive information because she just couldn't get the reservation right. DO NOT spend your money here. Bad people! UPDATE (10/13/2014): For the record I received a nasty email from the Inn staff today. I considered it hostile, insulting and threatening.

Great free super electric car charging in parking lot! We…read morerequested a pack and play and were told there would be one- even when called that day- BUT none was available! The price is too high for the hotel. Friendly staff Nice lobby

We used to always use this hotel before it was bought by Hilton, when we came into town to see…read morefamily. The quality has dropped by a long shot since Hilton purchased them but after several personal travel experiences with Hilton properties around the world, I am not surprised. There was a huge tear in the bottom sheet on one of the beds in our room, the coffee maker was broken and none of the shampoos/body washes or conditioners were re-stocked in our room when we checked in. While the staff did comp our $10 parking and a $2 water bottle (which they are now charging for in room) we still walked away with a bad taste in our mouths. We have stayed in the lower priced Comfort Inn in Yakima and while it's a lower star property it includes fairly good breakfast buffets, has pool and hot tub facilities and free parking on site. The breakfast at Hotel Maison is $12 per person for a really minimal and unappetizing spread. The prices of this hotel just simply do not justify the quality.

This is the first time in the USA NOT have a hair drier in a room, I called to ask a front desk…read morebut even do not have extra for just in case. They charge almost 2 times than usual this week end and they charge moreover compared with other ones. But over all it looks like not a good motel.

I usually post negative reviews on hotels, but I must say that during our current stay here in…read moreYakima, it is certainly worthy to notate a positive experience. To begin with, although the lobby is a bit dated, the inside is super clean. Our room had an updated bathroom, which was executed well. The room itself was also VERY clean, much better than some of the other CS we've stayed at. The location too, has easy access to eateries and wherever else you might need to go, thanks to the close proximity of SR 12. It's a 'no brainer' for us where to stay on our next visit to Yakima.

It was a really nice hotel not like five star nice but like four star nice is very clean. Very…read moreroomy came with its own kitchenette no View unless you want to see Target or Ross so it would've been nice if we got a view on the other side of the building of the mountains housekeeping was very nice and friendly the lady at the desk I had to call for a little things and she was super friendly. The only thing that really went bad except for the view was just the fact that the TV kept messing up and she had to come in and re-channel the TV an auto search and that took about 20 minutes, but it fixed the problem. We were here for three days. I would definitely suggest staying here. It's nice having like a junior suite like we did versus staying somewhere that's just beds in a door. Oh I will say we are at a different elevation. Yes, but I wonder when the last time they changed the filters in their hotel because we're super sensitive to that and at night time we noticed that we gagged a few times in our sleep by lack of clean air. I don't know it's weird to explain, but I bet you the filter had something to do with that.

1st time to Yakima for business. Found ledgerstone hotel located by bobs burgers and brew. Blown…read moreaway with the price for a small kitchenette. No issues and very knowledgeable staff (Christine ans Sarah). Will stay again while here for business.

3 stars (emotionally) | 2 Stars (mechanically)…read more So we check into our "accessible" room, which is always a fun phrase because sometimes it means "thought about accessibility," and sometimes it means "we've seen a ramp once." Let's start with the door. When I say this door was heavy, I don't mean sturdy. I mean this door has a gym membership. This door does deadlifts. If you use mobility equipment, congratulations -- you've unlocked Bonus Level: Upper Body Strength. I stood there thinking, "Ohhh. Accessibility is more of a suggestion." Thankfully I had help. Otherwise I'd still be in the hallway explaining to guests that I technically live here now. "Yes, I have hallway timeshare rights." Then we get to the bathroom. There's a shower bench. Now I love a shower bench. I respect a shower bench. But this one? This one was not securely bolted. It was emotionally bolted. Spiritually bolted. We let the front desk know. They thanked us for being proactive. Which is nice. Very polite. No one fixed it. So now I'm showering like I'm on a reality show called Trust Fall: Bathroom Edition. Meanwhile -- housekeeping. Three days. Not once. I don't need luxury. I don't need chocolates on the pillow. But after day three you start wondering if you've been softly erased from the census. Let's talk about the key cards. We replaced them four times. Four. At that point I'm not a guest. I'm in a loyalty program with the key card printer. And here's the kicker: you have to insert a key card into a slot to keep the electricity on. So the key cards don't work... but they are also the only thing preventing you from living in darkness. It's like the hotel said, "What if electricity... but make it a scavenger hunt?" Every time we go to the front desk? No one's there. Just an empty counter and vibes. We're standing there like, "Do we knock? Do we ring a bell? Do we Venmo the building?" Room service. Menu says 5:00-9:30 PM. We call at 9:00. Kitchen's closed. "Oh yeah," they say. "The hours changed. We haven't updated the menu." Oh. So the menu is archival material. It's a historical document. The next night we order. They don't follow the instructions. They remake it. At this point I've spent more time coordinating dinner than I did at the actual conference I traveled for. Late checkout? That's a negotiation. They say housekeeping decides. Housekeeping. The mythical beings we have not seen in three days. We ask again. They say priority goes to IHG members. "I am an IHG member." "It's not showing up." Eventually: "Oh. There it is. 2 PM." So late checkout requires documentary proof. I should've brought exhibits. Checkout day? No "How was everything?" No "Thanks for staying with us." Just a silent transfer of air between humans. But everywhere--QR codes. "Leave us a review!" And honestly? I respect that confidence. That's the kind of self-belief I aspire to. Look, it wasn't catastrophic. It wasn't a disaster. It was just consistently, creatively underwhelming. Accessibility that requires assistance. Service that occasionally phases out of existence. Key cards with commitment issues. A shower bench living its truth. Would I stay again? If options are limited? Maybe. But I'm bringing: * Upper body strength * Backup dinner plans * A portable electrician * And possibly a wrench Yakima, you were an experience.

This place is a run down dump. Got here late. Cable in the room after trying to resolve that…read more Finally got another room. This room was a down grade from my reservation but what the heck i just need a place to sleep. Got to the new room and it smells like a sewer.

Nice clean place with good breakfast. In a questionable area of town, but the literally walk the…read morelot regularly so still feels secure. Room was clean, comfortable, and reasonably priced for the area. Breakfast was slightly above average, but nothing special. Overall pleased with our visit.

The room was clean but very dated. Rather sketchy area of town…read more When I booked this hotel online it stated up to 2 pets $15 pet/ night. After booking I called to clarify that we had 2 dogs and was told it was noted and the fee was $15 total. When I checked in online I was given the option to add a pet fee of $15 which I did. When we arrived I went to the desk and was greeted by a lovely, woman who visited our dogs and again told me it was $15 per night and told me it was added to our bill. Upon leaving, Lilly (the manager), checked me out and told me she added another $15 as the fee is per dog per night. She was snide, unapologetic and could have cared less that I was annoyed by being told one thing and then charged another. We have paid far more for our pets per night but I didn't appreciate her lack of customer service skills. No problem paying for our pets to join us but usually there is some pet amenity, designated dog area, dog poop bags, cans to toss bags, cookies at the desk... nothing here. Just take your money. Wont be back.