AWARENESS: Knowing months ago my son would be finishing up…read moreschool in Ballston Spa, I tried to make reservations close to him. Lucky for me, nothing was available and I ended up booking here at the Homewood Suites in Schenectady. NARRATIVE: The wife and flew into Newark from Sacramento on the "red eye" and arrived here at the hotel just after 1 pm on Thursday, August 2, 2018. We were told our room wouldn't be ready for a few hours so, we used the extra time to explore the area and have lunch. When we returned shortly after three, we were handed our complementary waters and the keys to room #521. Entering the room, I noticed this king, one bedroom suite was bigger and nicer than any of the other Homewood Suites I've stayed at in the past. Room #521 is only one of two balcony rooms on the top floor with a rivers view. The room has an opening french door leading to a small balcony which has a small table and two chairs; and if the weather is good. The view of the Mohawk River below is spectacular, peaceful and very relaxing. The Rivers Casino is just over the river and is within walking distance from the hotel. A right turn from the hotels parking lot on Freemans Bridge Road will take you to Route 50 and TWO stores where you can purchase beer, wine and spirits. This road also takes you to Lowes and Walmart. Everything is very close and within walking distance. ** Hotel staff were always friendly and very helpful. SYSNOPSIS: Based on the totality of everything like; cleanliness, amenities, noise, professional and helpful staff, scenery and the ease and proximity of shopping. I'd rank this Homewood Suites as the BEST Hilton property I've ever stayed at. RECOMMENDATIONS: I'd only recommend a few changes to help things out and better the guest experience. 1. I'd suggest soft closing toilet seats be installed in all the rooms. The sound of a slamming toilet seat sucks. 2. I'd recommend the hand sanitizer already in place at the entrance to the dining area be moved on the direct and opposite wall, next to the threshold where guest get their plates, food and drinks. Out of site equals out of mind. If the guest see the hand sanitizer next to where the food, they'll use it. 3. I'd recommend non-slip mats for all the hotel room shower-tubs. ** Initially, my room didn't have one. When I talked to Marcia at the front desk and asked about one for my room. She insured me I'd get one. When my mat arrived later in the day, I was told Marcia actually left the hotel and purchased a new mat for me and the room. Marcia, I thank and applaud your hard work and dedication. I wish there were more like you and kindness alone warrants a FIVE star rating from me. I'd highly recommend this hotel for your next visit and stay!

Stayed at this hotel back in May, there was no hot water. Was told I would receive a voucher for a…read morestay in the mail. I've called hilton/this hotel a handful of times, but they keep giving me the run around.

Really nice Courtyard! I believe the hotel is fairly new. The lobby and rooms are spacious with…read moremodern and functional furniture. The beds and bedding were very comfortable. The staff went above and beyond to be helpful. I had left laundry in the dryer when we went to dinner and the front desk person took it out for us so nobody else would handle it. The only downside of this hotel is that breakfast is not a complimentary buffet. Like other Courtyards, there is a cafe. I don't mind paying for breakfast, but it was very busy and time consuming. You would be better off going to a local breakfast spot or if you don't have time, there is a Dunkin across the street.

I really like this place. I think the placement of the hotel could be better. It's smack dab in the…read moremiddle of apartments, high end retail space, and a casino. Some people like that...I think it's too busy. The hospitality crew was great, accommodations were on point, gym was nice and clean, pool was small and always open. Bar area was nice but the attendant was never there. Parking is plentiful, and the fire pit area was great...a little small but.

3/4 times at this location, stayed at many Hilton, Hampton, Courtyards, and Marriott's…read more Food/Drink: walked in and was greeted. Breakfast in the am 6-10 wasn't bad. Eggs, bacon, cereal, juice the usual. Gym: Nice size, bunch of equipment, and amazingly nothing was broken!? Pool/Spa: whirlpool was down, and the swimming pool was a little small. Dinning Area: Large area, and plenty of seating. Prices: A little on the expensive side, really much more than expected and for a standard King room $121 a night is steep. Parking: Plenty of space, side and back private lots. Bathrooms: Bathrooms were clean and decent in size. Atmosphere: During the winter, pretty slow. I did not wait long at the desk, Christmas tree and menorah up in the lobby. Nice electric fireplace gave it elegance. Staff/Attendants: Staff was Great, Lady at the front counter was nice, and respectful. Nice experience! 8/10

Room was not as picture described. Paid for a King room pictures showed working desk and chair. My…read moreroom had a wobbly round desk and a fabric covered chair. I am a working photographer with a deadline for pictures so I called the front desk and was told by whoever answered she was new and they were booked so she couldn't offer help or a room switch. The internet wouldn't connect (got an IP address but never got a login page popup in my browser) either via the Wifi and again she had no answers for me other than come down to the lobby. I spent 90 minutes debugging the problem with chatGPT and ultimately got the phone number from there to call Hilton tech support and they whitelisted my IP address meaning they put no restrictions on it to login etc it just started working. There were only enough linens for one person and there was no bath mat in the bathroom. The power plugs by the bed didn't work, and I have a CPAP machine so I had to pull the bed away from the wall and unplug the wall lights to plug it in there. I plugged my iphone into the USB-C plug by the bed and in the morning my phone was dead so that didn't work either. I parked in a handicap spot (I have a placard) and between me on the end and the next car was an access aisle which is hatched with diagonal lines. Some over privileged yahoo decided to wedge his car in between illegally on top of the access aisle. I ultimately had to call the town police to get them come down to the hotel to make the patron move their car because it was so close to my door I couldn't open it. I called the front desk before checking out and again no manager was available. I called again an hour later and still no manager. I wrote an email to the address on my invoice and it took 48 hours to get a response that they were offering me 10000 honors points for my trouble. I found that unacceptable and called and spoke to Ms. Carrie Friello who was rude to me said that's all they were offering back was the points said have a nice day and then hung up on me. AVOID THIS PLACE LIKE THE PLAGUE!!!

The Stockade Inn is in a great location. It is charming, well priced, clean and comfortable. It…read moreis not a cookie cutter run of the mill hotel. It is historic and lovely. If I have to voice a complaint, it would be that the hall lights are a too bright and the light comes in under the door to the room. Aside from that, it is delightful and I will stay again. Communication with the host & staff was terrific too. Graham's coffee shop in the building is also convenient and excellent.

Our family planned a Memory Lane trip led by Linton High School 1964 grad Tony Rotundo who grew up…read moreasa Union College faculty kid on Seward Place. He's also a historian so we got a lot of local history plus trips to Gershons deli, More Perreca's, and Cornell's. We loved the hospitality and beauty of the historic Stockade Inn where great breakfasts and coffee can be had. We will come back when they have their bar and fine dining up and running. Highly recommended!!!!

If you like the smell of mildew and the sound of heavy machinery, you'll love it…read more Otherwise... run. Also, the bathroom is so small it's barely usable.

I'm surprised that Hilton would put their name on this building, frankly. Broken ice machine, some…read moreprevious occupant's crew sock in my closet, etc. NOTE: Not in a great neighborhood. My recommendation - stay elsewhere.

Well maintained, clean, friendly & accommodating staff, comfortable bed, and a continental…read morebreakfast with options for everyone.

I was trying to have a good time with my husband after the eclipse April 8,2024. The kitchen lady,…read moreher name is Kelly, she yelled at me 6am in the morning just cuz I want spoon and hot water in my tea cuz I try go the gym so after that I go the counter for the manager but she doesn't coming yet. So Sonia (manager) arrive 8:30am. She's very sweet and she understand me my point so ellaI try to solve it with a discount on the account of my hotel but the point here is that the employees should be friendlier. So extra careful with Kelly she's in the kitchen

The room and bath were clean but dated. They charge a security deposit and are worried about…read moresmoking in the room yet guests and employees smoke pot outside the automatic doors so when they open that pungent odor gets sucked in and the whole place smells like pot! The man at the front desk was rude. Stayed here because it was close to where we needed to be for a funeral.

The room are clean and nice location to where I need to go thai tavorn temple which just 20 minutes…read moreup away . Breakfast are provided . Parking are easy and location are very good . The manager Gunjan are very nice lady , friendly and helpful . I highly recommend this hotel if you are near by . Definetly will come back again !

The owners of this Best Western should be ASHAMED OF THEMSELVES!…read more We booked the room for Thurs. night. Graduations were going on so getting a room anywhere was difficult. The reviews and rating didn't seem too bad so we weren't expecting this many issues. As soon as we opened the door the smell hit us. Cigarettes, body odor, a dank moldy smell, and food. The carpet was filthy. The bathroom was filthy with urine and pubic hairs all over the floor. MY SHOES STUCK TO THE BATHROOM FLOOR. THE BED WAS MADE DIRTY. There were disgusting stains on the bedskirt and hairs on the pillows. Broken furniture, dusty lamps with wiring and cords poorly stretched and exposed. Filthy fridge and microwave. A sticky film on the television. Did not even touch the remote. Went downstairs to see if there was a different room available and had to wait while two separate guests chewed out the poor front desk guy for the same reasons we were needing a different room! I've worked in hotels for years. I know that you have to keep up with housekeeping hiring and FIRINGS! Hotels are not "at the mercy of their housekeeping staff" if they pay fair wages and hire good people. This room and the overall condition of the hotel is a direct result of HORRIBLE MANAGEMENT. Message to management: Get out of the hotel business because this is BEYOND FAILURE. When your front desk agent gives you a nearly empty can of room deodorizer there is a MAJOR PROBLEM. We took our chances and resigned to sleeping in our vehicle and informed the agent we could not stay in that room. Fortunately he helped us with a refund (which has yet to show up). If we do not see the refund in our account soon we will be pursuing further action because this room was hazardous to health and safety. We couldn't even stay five mins in that room and were lucky to get one elsewhere. The front desk agent was embarrassed and really maintained a professional demeanor while dealing with multiple complaints. This hotel would be lucky to keep him but something tells me he will find a better employer and better working conditions. Additional information: No elevator (not handicap friendly). New pool, old everything else. Parking lot damage (potholes). Key fobs on exterior entrances don't always work.

I'm shocked in even writing this review trying to think if I could've been wrong about something…read moresomewhere , somehow???But NOPE!! My stay was a nightmare from hell. The cost of us staying was over $200 and our room key and toilet was unusable. Our toliet was clogged from when we entered the room, had to get someone fix that but while waiting on an short line I found out that this issue effected other guests and had also not been fixed the first time around. We weren't able to use our own toilet at this point we decided , it may be best to leave at midnight. Too tired we decided to stay and checkout as early as possible. I was in this bed trying to find other open hotels because of how bad this was. The phone in our room was broken, some of the lighting fixtures were broken as well. Avoid avoid AVOID! There's much nicer hotels for the same price in the same 2 mile radius.

Attended at wedding and was impressed with the food, service and attention to detail. Lovely set up…read moreand speedy transition between ceremony, and cocktail hour. Appetizers were delicious, salads, entrees thoughtfully prepared and desserts and coffee were perfect.