I'm divided on how to rate this place so that's why I'm leaving the 4 star instead of 3. Pros: Rooms: more on the modern side. Some Holiday Inns you get the old rooms so it can be a hit / miss. Staff - SUPER NICE! And we all know staff can make or break your decision to return. Breakfast options: this is purely personal preference but they had the chobani, boiled eggs, fresh fruits and raisin bread toast. There were biscuits, gravy etc but I don't etc all that. I just need fresh fruits and the Greek yogurt for protein and coffee and I'm good. Exercise room: decent and I was able to get a full body workout done. The free weights were good. Fridge + microwave- there was one in my room. Which I LOVE. I stayed at a Hilton in Niagara that didn't have one and never went back there. Area: nice with lots of restaurants around and a mall across the street. Cons: The bathroom was small. There was no Keurig in the room. I won't ever use a coffee maker again - yes I saw the Instagram post. So never again. But I take my chances with the Keurig. There were no towels in the workout room and no disinfectant wipes. The staff needs to frequent this room more often. Our room didn't have body wash so I called and they sent some up. The cons were minor right? read more

We had an excellent experience at the Holiday Inn Express in Albany, New York. The staff was cordial, the room was comfortable and nicely appointed. The manager on duty Caitlin Cpac was amazing with helping my husband who had a severe back issue. She was truly an angel and we are forever grateful to her for her extraordinary kindness. read more

Not the greatest but fine for one night. Nice location right near Colonie Center on Wolf Road. Check in was quick and friendly. Decent bed and linens. Smallish room and toilet and shower are in one room and the sink is in the room with the beds. Weird. I arrived late and parking was pretty full so had to walk a lot back and forth to the car.I might stay here again if the rate was low for one night but not the best place to stay IMO. Compare with Hampton Inns. Breakfast was free, plentiful and not bad by three star hotel standards. One toaster was not functioning but area was clean and well stocked. read more

Extremely old and outdated hotel. Thankfully I was only here for one night at the end of a business trip. The front desk staff at check in was great. The king sized room I got was small, cramped and severely outdated. Anyone talking outside in the parking lot area under/ near my room sounded like they were in the room with me. This place needs to be shutdown and remodelled immediately. Due to the location, access into and out of the parking lot can be hazardous. I'll look for another IHG hotel when I come back to the area. read more

I stayed here for a couple nights, it was clean and close to the airport which was a 5 dollar lift ride. Close to a lot of dinning as well. The included breakfast and coffee was great. I would definitely stay here again since it was a quick trip to and from the airport read more

Good location, near a bunch of restaurants, plenty of parking, and only a short distance drive to downtown Albany area. The elevator is weirdly way down the hall, but it was quiet, and room was comfortable. It includes an indoor pool and a gym. The breakfast in the morning had some decent options. Except for difficulty making a left out of the parking lot (so we went right and went around), this delivered all I would expect for a reasonably priced hotel in the area. read more

Holiday Inn Express - Hotels Near Me - Albany, New York

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Odd layout as others have mentioned, but overall was a very pleasant place to spend a night. Friendly service, clean and quiet room and decent enough complimentary breakfast in the morning. Bonus points for the fact that they had gluten free toast! Near lots of shops and restaurants. read more

Holiday Inn Express - Front entrance to hotel. - Hotels Near Me - Albany, New York

We have stayed there several times before and LIKELY would stay there again...As others have said, a strange layout for the hotel...even our room this time (January of 2025) was weird...It had this LARGE bathroom area, with almost no area to put stuff around the sink...Anyway, the room was clean and relatively quiet and the bed was comfortable...What we noticed this time is how much the quality of the breakfast had gone down...It used to be above average, but the eggs were burnt this time and never replaced..The banana's were almost rotten...Stuff like that!....Don't depend on breakfast if you stay here is what I would say....Overall, the hotel staff was friendly and they had coffee, hot water and hot chocolate available for free all day... read more

Second time here. Really strange hotel footprint. Seems like several separate buildings that were joined together. Have been upgraded to a suit both times, which is nice. Layout of the suites, like the rest of the hotel, is really strange! Staff is okay and hotel relatively clean. Not my favorite HIEX, but one of the few IHG choice in Albany. read more

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I had to stay due to a snow storm making it impossible to get home (live in the country and roads weren't plowed). I've stayed in plenty of Holiday Inn hotels, and felt really fortunate they had a room available when most other hotels were booked. As soon as I got into the room, I was leary. The carpet was dirty, the floor hadn't been swept (and it looked like when it had been swept, the dirt/debris had been swept into a corner), the toilet was dirty (had to clean that myself, thankfully I travel with Clorox wipes). I literally did a bed check for bed bugs to make sure there weren't any, with how bottom of the barrel this room was. The only reason I didn't give it a 1 star rating was because the desk staff was great and the breakfast was good. However, at breakfast, the coffee machine was filthy, as were the counters. I wish my stay had been better so I could give it a rating the majority of Holiday Inns receive. read more

Excellent location, excellent customer service. Great grabs and go breakfast. If I am ever in the area I will return. read more

Holiday Inn Express - Indoor pool - Hotels Near Me - Albany, New York

The hotel seemed clean but the bed was so uncomfortable. Woke up with a horrible lower back ache from it. Also the pillows are so flat it's like not having one at all. read more

Clean room. Clean common areas. Breakfast was sufficient. A/Cis sufficient (but it's April and I can't turn it off.) Housekeeping is friendly. Convenient to Shopping and restaurants. Pool is fine. The non-support wall between rooms has a gap. A gap that lets light and sound in. Hotel blinds have hooks in them. Parking isn't ample. Front desk is understaffed. The person who checked me in was not friendly. Seemed angry. The person who I interacted with today hung up on me. And then called me back thinking it was a coworker. She was made fun of me for being "only a parent" (I'm the team rep who booked our block.) Our group (sports team) was over-charged (we had a group rate) and the hotel is refusing to adjust it. No manager on duty and no manager is willing to call me. read more

Nice enough hotel but horrible airport shuttle service. Website says it has shuttle service but they fail to tell you that it doesn't start until 5 PM!!! Check out is at 11AM, which is fine, but who thinks that service at 5 PM is acceptable! And on top of that we were approached by a transient outside and inside the lobby asking for money! This is not that type of area so we were shocked! Very disappointed in this place. read more

The location of the hotel is great. It's located right on Wolf Road and this is where everything is in Albany, NY. Very safe and convenient. I can't remember the name of the gentleman who checked us in but was probably the best welcome I have received at any hotel. I was genuinely welcomed to the hotel and thanked for being an IHG Rewards member. The bathroom was kind of small. The rooms were recently remodeled and very clean. Staff is friendly. During breakfast the hotel had a big soccer team that was staying at the hotel. The breakfast attendant made sure that everyone well taken care off. read more

Holiday Inn Express - Hotels Near Me - Albany, New York

I almost exclusively stay at HIE but this was one of the most poorly managed I've encountered. Housekeeping is a joke and please don't blame the pandemic as I asked for my room to be cleaned every day but only once in four days was it serviced. On day one there was no Kleenex; on day two there were no fresh towels delivered despite calling twice; on day three the nearest elevator went out of order and the hot water for a shower was lukewarm at best; and thankfully on day four I left! There was molding falling off the walls and the heated swimming pool was heated by only the ambient air. Strongly recommend staying somewhere else. If that wasn't enough, within 12 hours of posting this review I returned to the room to find both key cards that were kept in separate locations to be de-activated. And yet another trip to the front desk and another round of apologies and excuses. read more

I was wary heading in, Expedia screwed us and instead of reserving the suite it told me was available, it turned out I was getting whatever. It was a very busy weekend, so I was concerned since no other hotels around had space. What I got was a super friendly check in, a nice room with a king size bed, and enough space for all my stuff. Many hotels just have that little nightstand with a lamp, clock, and phone. Where do I put my CPAP machine?? This newly renovated room had a clock/phone/lamp free space for my CPAP. It also had plenty of electrical outlets for charging. It was clean & quiet. Absolutely recommend. Oh, and be wary of Expedia. read more

I stay weekly at Holiday Inn Express Wolf Rd. At the End of the day, We show up and Jeffrey is always more than willing to go above and beyond. Makes checking in a breeze and always good conversation. I will definitely recommend to anyone I know coming to Albany. read more

Once I landed in town I called for a shuttle which I was printed they will be here in 10 mins. I waited about 30 and didn't see any ihg arrive or pass by. I proceeded to call again and was asked " so no one came ?" I replied no and was asked to wait another 10 mins. I waited another 20 mins and again no one came. So after an hour of waiting I just cancelled all reservations with them and went to another more convenient hotel. read more

Very clean, very quiet. Super nice staff for the very brief time you interact with them. Lots of COVID19 protocols in effect.

When you are in the area and need a place to stay that is quiet, clean, and comfortable, this is a good option. Since I was here for school and had long days this weekend, I wasn't going to be going out, so to stay away from downtown is ideal. I also like the fact that I can park easily here without paying for it, and it was nice to be across the street from Whole Foods, The Cheesecake Factory, and a mall with many stores. Of course I had no desire to shop, but had I needed something, it would have been easy for me to get whatever I needed. After so much time in class, chicken soup from Whole Foods and a slice of cheesecake was exactly what I needed and wanted. The room was ultra modern and clean, the beds were super comfortable, and I love the fact that there is not only a small fridge, but also a microwave and a Keurig machine, as well as the fact that there is hot coffee and hot water for tea in the lobby 24/7. There was also at least 8-10 computers with printers in the main lobby for guests to use and wifi. The staff were all very friendly and the breakfast, although simple, was hot and edible. My favorite part was the pancake machine that literally squirts the pancake mixture and sends it down a conveyor belt and pops out a perfectly hot and tasty pancake. Two thumbs up for that invention!!! read more

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Too expensive for what they offered. Namely the bathroom was so tiny. Also it snowed and hours later the snow turned to ice. One would think that they would at the very least put some salt or sand down on the ground. I witnessed guests slipping and sliding all over the place. I would NEVER stay here again read more

I was just in here a few days ago for one night so I could get a hotel stay with a hotel brand I could trust to be clean, safe and friendly with a ride to the airport (Albany Airport/ALB), and although they have undergone some renovations over the last several months, I do believe there might be more behind-the-scenes work that might change the place yet still upcoming. The employees were friendly and the atmosphere quite upbeat and vibrant - especially airy when you walk in the main entrance door. The entrance door had a sweet but airy smell, and even the check-in desk person mentioned where to find the air freshener machine in the main entrance. At one point after checking in, I ordered a GrubHub order and when I came in, they "welcomed" me back by name (I had just checked in about an hour before). (I didn't need the business center at any point, but I noticed it was there. There were US News newspapers available in the lobby, but there is now a charge for newspapers there (according to the paper itself).) Although at first I had some problems with a "potential" early check-in (after arriving at about noon) with no rooms being clean after paying an additional $22.80 charge (charge+2 taxes) (even after the check-in desk person said it would be just $20), shortly thereafter, they shed some light and checked me in with a room - it wasn't very long thereafter (maybe 10 minutes at most). I'm sorry I got there early, but no other hotel has a charge for early check-in and you are the only one who unfairly does this at every Holiday Inn a person checks into. There were some love-seat sofa cushions to wait on in the lobby if you need, but several times when I came through the lobby, people were gathered on the tables near the business center watching the TV focused on news. The rooms itself are spacious, have tons of bright lighting and more than ample USB plugs with tons of wall outlets, and if you factor the regular power outlets there - no shortage there. I only used the USB plug in the light itself, but there were times when I was plugged into one of the two USB plugs underneath the TV. I found a clean refrigerator and I wasn't even expecting a microwave. I was never able to utilize the Keurig machine, but I'd suspect that it would've worked (a new unopened K-cup pod was already in the machine when I got there). (I was placed in room 234.) I was surprised for the loveseat in the room. I had seen an identical one from a trip I took to St Louis in 2017 (in a different brand), and wasn't expecting this one here. I had a king-size bed room, but you outdid yourself here - something I couldn't have said with most other brands. The bed was a little high up, but that's doable for me. The pool was just finished being renovate on my check-out day the next day, so I couldn't get an accurate representation there - I was able to see the pool area from the interior doorway-hallway and it looked clean, and you could definitely smell the chlorine in the air down that hallway even on the days it wasn't supposed to be open. I liked that there was transportation to the airport - a three mile distance away. I was able to talk with hotel staff for a 5am shuttle, but instead, I woke up wide-eyed and bushy-tailed and was ready to go early, and upon check-out, I was warmly greeted by the shuttle driver who worked upon my timing and schedule to get me there a little sooner (the 4am/earliest scheduled hour). She was efficient and safe, and even let me sit in the passenger seat. I was unprepared for them using the Shared Ride lane (with her scanning her badge for entry) but that's okay (I had plenty of time). I even gave her a $2 tip for her generosity for the change but never expressed why the tip when I handed her the tip itself. There's plenty of shopping opportunities nearby. There's the Colonie Center (2-story mall with major names) available across the street, and Wolf Rd is a mega for shopping and restaurants, and if you factor the almost-cross street of Central Avenue, no shortage of shopping and restaurants there too. I know of a Target too just off mall-property near the I-87 Exit 2 interstate junction, but it's whatever you choose, if you need it. I didn't really like that my room looked out over the Maharajah (Indian food) restaurant, but I could deal with that. The blinds worked quite a bit good early on, but the later into the night it got, the more I felt the need to look out the window at the cars below. (I even spotted a package of Chips Ahoy cookies inside the window of one car (detail provided because "even the windows here are spotless")). The venetian blind system's pulley cords were annoying, but were workable. It was like pulling teeth when you drew the blinds up and down, and even when there were two blinds you could work, mixing up the cords factored an annoyance factor into the equation. I'd gladly go back in an instant. I got more than I bargained for, it was doable. (Thanks.) read more

This place was not good. Initially there was a large yellow stain on our comforter. We requested that the comforter be changed and they just threw a new comforter in the room without replacing the old one with the stain. The door also locked us out of our room at 11pm with all of our belongings in it after traveling all day. We were stranded for a couple hours until finally getting our belongings around 2am. Then the following day we came back to our room and were locked out again (the key cards were not working). Someone came from the front desk and unlocked the door but did not change our key cards until we requested. The customer service was poor, as one of the employees was reluctant to comp part of our room for the many inconveniences and accused us of not being understanding of the key card inconveniences. We have stayed at many hotels, and many within the albany area, but this was by far the worst experience we've ever had. Do not recommend staying here. read more

Great bang for the buck. Paid $124 and got a great room. Everything was clean, the staff were courteous and professional. Here is what you get for staying here: free wifi, breakfast, gym, pool, conference room, very clean rooms, comfortable bed and walking distance to great places to eat. read more

Check in was delayed one clerk on duty with several guest checking in. Pool was closed for renovations, the one reason we booked it for the family in the first place. Elevator was filthy, out bathroom was grungy and drain clogged with hair. Went to front desk to complain and discovered guest standing at a vacant desk, found employee in the breakfast room on her cell phone. There a numerous hotels near the airport in Albany, save your money and stay elsewhere read more

Nice hotel, right off I-87 in Colonie and close to I-90 & the airport. No attached restaurant or bar, but plenty of restaurants and shopping close by, not a far drive to downtown Albany. The only downside is getting in and out of the parking lot could be an issue at times. The hotel was clean inside and out with a friendly and helpful staff. My room was clean & modernized with plenty of outlets for electronics. Free Wi-Fi worked well on my tablet, but couldn't get connected thru my phone (a phone issue, not the hotel's). In-room safe, coffee maker, mini-fridge were included in my the room. The bed was comfortable, both firm and soft pillows included. Wall mount thermostat controls the heat & AC unit, which was not overly noisy. TV has plenty of station options. Bathroom amenities were ample. Sink area was separate from the tub & toilet, which is actually nice. Shower pressure and water temp were excellent. Breakfast is complimentary and includes self-serve coffee, tea, cold drinks, pre-cooked omelets, make your own waffles, yogurt, cold cereals, etc. I would stay here again. read more

Fantastic hotel, regret not rebooking the last leg of my trip here but it was too late to cancel. Highly recommend this place. The staff is great-if you let the front desk know that your plane is getting in after midnight; the shuttle may wait for you or if you take a taxi-give a receipt to the front desk and they will reimburse you ( as per the manager there), the breakfast is good, the beds are soooooo comfy, great deal for the money and convenient location. read more

The room was very clean, especially the bathroom. Great bright vanity light by the mirror, which was great for getting ready in the morning and using the sink. Plenty of outlets across the room, which was perfect for charging all of my devices. Went on a run on the treadmill in the morning, and had a filling breakfast served in the lobby. Overall great stay read more

I was here for the week in March and as far as hotels go this place was more than adequate. For the cons, I think my issues was the location and security. Location: Entrance to property from the west off Wolf Road is either accessed by making what I think is an illegal left turn over a double yellow line crossing three lanes of on coming traffic. Now if that doesn't grow hair on your chest I guess the next level would be "free soloing El Cap". So the other option is driving down the road a bit and left turning into the mini-mall (No U-Turn Sign) then flipping around in the parking lot and then head back west on Wolf Road (now you may say you would just make the illegal U-Turn, but if you would do that then why not just make the illegal left). Security: Maybe this is our fault but... Hotel and its parking lot is situated on a rise surrounded by parking lots of surrounding establishments. Well we came in late one night (after 9pm) and entered through the back door. But when we got out of the car we noticed 3 individuals that climbed up the rise from one of the surrounding parking lots. Upon entering the back door these three quickly scuffled behind us and caught the door before it completely closed behind us (I probably should have pulled the door close behind us and forced them to use their access card but I would have looked like an a**hole if I did that, looking back now I should have been that a**). The three smelled a little unpleasant. Anyway I went back to my room and my friend said she was going to use the gym before bed. She texted me 5 minutes later and said she thinks those three broke in to use the pool and were bobbing around in it. She asked me to call the front desk, I did and the three were escorted out. As a side note, that pool was an artificial blue color and smelled like tons of chlorine. I wouldn't advise using it. On the good, rooms were HUGE... Rooms could lose a third of the size and still be more than adequate. They were also very clean. Breakfast was plentiful and the automatic pancake machine was cool (I have never seen that before). The availability of coffee, tea, and hot cocoa was a nice touch. Their staff was great! You couldn't ask for more at this price point. Next time I am here I think I would choose this place except I heard that Staybridge Suites on the other side of the mall has a happy hour. Nothing like free drinks to smooth the aches of travel. Maybe Holiday Inn could add this??? read more

This hotel was so great! It was a great rate. Very clean. The room was modern with a fridge, mircrowave , nice tv, kurig and coffee. The toiletries were a name brand . The bed was so incredible! A hot breakfast was offered! I'm picky about eggs and such but the bagels, fruit and yogurt were enough for me and my family ! The staff was so nice. On my walk from my room to breakfast and back, I came across many housekeeping staff or the front desk, I'd say at least 7 employees, and each said " good morning " to me! So friendly !! read more

The free breakfast is a reason for me to go back here! The breakfast had so many food and beverage choices; hot & cold. The food staff was helpful and friendly! It was nice waking up to that delicious meal, and it was included with the price of the overnight stay. Yum. read more

Definitely not worth the money! Do yourself a favor and go somewhere else. Iv been to multiple hotels in the area and this is one of the most expensive but with the worst quality and service. 190 for one night!!! read more

Just stayed here 12/2/17. Receptionist at front desk was very unfriendly bordering on rude to friends and me. Bed was HARD as a rock. Back was in pain the next day. Room was clean. Ceiling looked like it had water damage and paint was peeling off. Staff in kitchen were super nice! Lobby area also nice and clean. Would not stay here again based on extremely uncomfortable mattress. read more