My experience this time was far worse!
First off, I wanted to mention that last time I had a room with a queen bed, while this time I got a room with a (very comfortable,) king bed and it DID have a microwave and fridge.
My negative experience started when I checked in. They had accidentally checked another customer in on my reservation.(This was an innocent mistake; he had the same first name as me and his last name was only one letter different.) It took her 10-15 minutes to figure this all out and correct it. When she did so, she found that she had lost the credit card information my company had submitted with the reservation. (It was too late at night to call my office to get this information again.) She was able to find the credit card number from the records of my stay the week before, but it didn't include the expiration date. This obviously was a problem, and she worked on her computer for another 5 minutes trying to figure out how to fix it. Finally she told me it would work, but she needed my personal card in case of incidentals. I thought this was odd, as they had never required that before, and told her that I only had $100 in my personal account right now, so she couldn't charge the $366 owed for my room to that card. She assured me she wouldn't. When I woke up the next morning however, my account was $266 in the negative! Long story short, the girl at the front desk in the morning was INCREDIBLY RUDE and unhelpful when I told her what had happened. She said she couldn't do a thing about it and didn't seem to care, even when I told her that because of this I had no money to eat today or to get gas to drive home later this week. When I called the corporation phone number, the lady at the choice hotels headquarters was not very sympathetic, and really didn't seem to care when I told her how badly they had messed me up financially. When I complained as to how rude and unhelpful the girl at the front desk had been that morning, she just brushed me off without even an apology. She was only slightly more helpful than the girl at the counter, but it looks like what she did will get me my money refunded eventually. Luckily for me, my bank has a branch here and has been really helpful, otherwise I would be literally starving this week and have no way to drive home!!!
Since that second day, the lady who works the front counter most days from 3-11, Rachel, has been very apologetic and sympathetic. She and the night auditor, Blake, have both been very helpful and really cool about things. (Too bad the other employees of this company I had to deal with weren't like them.)
As a side note, I want to add again, their ridiculous internet sponsor thing is infuriatingly annoying still. Today, after I had been logged in online for about 25 minutes, it hijacked four of my browser tabs with it's sponsor pages and after unsuccessfully trying to get my pages back, I just ended up shutting the computer down. :( read more
