I travel often with pets, and my trip in april was no different. I have always had well behaved and house trained pets and have never had a problem.
First I was pretty surprised that I had to sign a paper saying i would not do anything illegal, and then, after paying a pet fee, signed a paper that said I would pay if my pets left damage. I said then, "oh they will stay in their crate."
I was told our room was on 2nd floor, #256, so I asked for a lower level. I was then given #126 at the end of the building. I pulled up next to the walkway and was able to easily unload our crate (1.5'x3')
When i got in my room, even though it was late in the day, still smelled strongly of the perfume-like odor cover-up that is seemingly used in some hotels that are older with carpets. I left the door open to air the room out before I closed up and went to bed. The room was ok, the beds ok. We had an ok typical Quality Inn breakfast the next morning, showered, packed the van and left.
During the drive to Denver, i was left a message by Erica, the manager. In that message she told me the housekeeper told her when she went to clean, there was a strong odor so she went and looked with a black light. There was a lot of places that showed up on the black light and poop behind the door. She then said she charged me $200 for this.
When I returned her call, she was not available. I left a message that my pets were always in their crate and did not do any thing in the room.
When Erica returned my call, she did not want to talk about the black light "evidence" or the poop behind the door. She said they were worried about the smell. I repeated that my pets were not out in the room, and I brought up that the room already had a strong odor to cover up smells. We did not leave a room with poop or urine. It did not happen from my pets, because if it had, I would clean it up and tell you what happened.
After many years of travel with pets, I have never had someone accuse me of something like this. I feel very suspicious of the unwillingness to address the poop and blacklight accusation. I think someone at this hotel is lying.
I often drive through this area. I will find another hotel next time. I was so upset and offended by this accusation and charge, that I actually cancelled all my Quality Inn reservations for the rest of my trip. I will never stay there again.
I have provided and managed pet friendly vacation properties since 1995. I would never do such a thing to any property that provides room for our pets. I resent this experience completely
Edited!
That comment by hotel about my statement being a lie is utter BS.
Poop behind the door? Their lie.
Urine on the floor, not from our cats.
Our pets stayed in their crate, along with their food water and litter box the entire time we were traveling. That is why it was a big crate.
You can say anything you want, at this point, I think you and your staff are full of hot air.
I am not a liar.
Again, never will I stop at a Quality Inn.
Once we arrived in Denver, our pets stayed out of their crate and their behavior, as usual, did not include a complaint from the hotel. We also did not get a complaint from other hotels we stayed in along the way.
Your room smelled bad before I got there, dark and run down, it was a pet room with carpet in a cheap run down hotel. Perhaps your non-pet rooms are nice, but this one was just a room that we spent 12 hours in, mostly sleeping, and we had to air it out first.
I am NOT a liar. read more