This was one of the worst experiences I have ever had with a front desk employee. He should absolutely not be working in a customer facing role, if any role at your hotel at all. We had two reservations, one reservation was booked directly with your site, and the other was with a third party. When the third party reservation checked in, there was no issue. It's when they went to go get dinner and come back the issue arose. Their keys were not working, and so they went to the front desk. He then told us that the credit card the third party provided wasn't working. We then called the third party who called the hotel. He was extremely rude to them on the phone and extremely rude to us at this point. He wouldn't let us go get our stuff out of the room at first, but finally gave in and allowed us to. At that point the third party website was trying to figure out the issue and called the hotel. He repetitively picked up the phone, hung it up on them and continued to do it. He was not helpful at all in finding a solution for us to get into a hotel room. He was extremely rude to us. Then in order to get a refund my boss needed his name so Hopper could register it and process a refund so we could go get another room. He refused to give us his name and he was not wearing name tag. He then said it was "Steve None of Ya Biz". I stay in hotels almost 1/3 of the month all around the country and have never in my life had such rudeness and unprofessionalism by a front desk employee. He then proceeded to tell us it we didn't leave the property he was going to call the police. I'm sure you have cameras so you can check to verify we were not doing anything. He should absolutely be fired. The way he treated us was disgusting. read more

This place was perfectly sufficient for a one-night stay. The location for us was perfect. We just needed a place to stay near the bridge. We got a comfortable bed and a clean bathroom. The breakfast was good. Cereal and make your own waffles. Coffee and Juice, fresh apples, and yogurt if you wanted it. Not too fancy, but absolutely good enough! read more

This hotel is a real mixed bag. The hotel is conveniently located off the bridge. It has a grill attached to it that serves excellent food. My room was large and clean and didn't look that it needed many updates. But it smelled like Italian dressing, which is better than smoke. There is a pool on site, although I didn't visit it. There are few papers in the lobby. The cleaning staff and the night manager were very nice. There is a breakfast included in the cost of your room. Now here are the things I didn't like. One of the doors to the entrance is broken, which makes a bad impression. There is caution tape draped on one of the doors to the breakfast room. The public areas are in serious need of repair. The morning/afternoon manager is not friendly at all. There is no elevator to the second floor, so if you brought a lot of luggage like I did, you're in trouble. Breakfast is 7-10 am. I went down at 8:30 and there were no eggs r sausages left. I went back a little while later and there was still no eggs or sausages. This hotel is a mixed bag. I can't recommend staying here, but I wouldn't tell people to stay away, especially if they make the much needed repairs. read more

This is a Low Quality Inn, with the absolute cheapest furnishings and least concern for detail. Yes it was recently renovated, but cost cutting is evident everywhere, all the way down to the bathroom fixtures which were barely serviceable. I have never seen towels like those either. The A/C is loud, TV is 32", on and on. The cleaning crew was pretty good, on the ball, that is good. read more

Very dirty hotel!!! Beware. Their cleaning staff does not do a good job. Nasty service. I complained and was treated just like their cleaning skills. Nonexistent. If you like half eating muffins, and toe nail clippings under and along your bed. Then this is the hotel for you! From spider webs and spider in each corner of the room and dusty all over the tv. The power also went out a few times to. Their GM reached out to me did absolutely NOTHING! Thanks Peter for proving my point read more

Did not stay in the room, but I would not support a hotel when the man at the front desk from last night was exceptionally rude. Called for room rates for accessible w/ 2 queens. He mumbled something like $500. He didn't understand when I said accessible, I meant for wheelchair. He looked again. Found out he didn't have any w/ 2 queens but just one queen and adding a cot is an extra $35. I asked for the refund policy. He didn't know so he checked and muttered something like 3 days prior to check-in. While in the middle of asking another question, he overtalked me and kept on muttering. I said "can I talk?". My tone was not bad and he hung on me and refused to pick up. I was going to ask to speak to the manager. Maybe he is the manager and the owner? I will try to find the owner and write to him. Now I remember why I detest Mass. People there are nasty and rude and he also sounds slow. read more

The location is great. The rooms and quality is not. You have a fantastic view of the Bourne Bridge. I saw a cockroach near the sink around the continental breakfast waffle maker that totally ruined my appetite. The bathrooms leave much to be desired. The bathroom had a fan that sounded like it was grinding bad. The showers are gross. There are cracks in the tiles because the shower is pointed out toward the toilet and if the shower curtain is open it will spray all over the floor easily. If you need somewhere to get to the cape quick, this is ok, but ultimately its not the best stay. read more

We were driving from Cape Cod and looking for a place to spend the night before we went to New York. The Quality Inn seemed to be the best option considering the other over-priced resorts or the rinky-dink shacks that probably had bed bugs, nearby. I told my boyfriend to ask if they offered AAA discounts and apparently they just offered it right up front. Horray concierge lady! We got to our room and it was lovely. The beds were comfy, cable TV, WiFi, and best of all *drumroll* A JACUZZI TUB! The room came with little bottles of shampoo and conditioner and boy oh boy did I have the best bubble bath of my life. I felt like a little kid again. Here's the Video to prove it. http://youtu.be/kwoCBysDA_0 See? So many bubbles the tub couldn't handle them all! Other than that there was a heated indoor pool that we didn't bring bathing suits for but we could see it from our room window. (So don't go skinny dipping, people will see you! lol.) And the next morning there was a free breakfast buffet with all of your favorite breakfast items, hot or cold. I am a really big fan of this Quality Inn! :) read more

As a hospitality professional, I typically don't like to leave bad reviews at all. However, I was so appalled by my experience at this hotel that I felt this was necessary. My brother & I made a reservation for a night at this Quality Inn during a road trip. Although it was rather late when we checked in, I figured it wouldn't be an issue considering they advertise as open 24 hours. There was a sign at the front desk saying to "call this number for issues" when we arrived, so I did. The person who answered sounded like they had just woken up and asked if I could wait 10 minutes before someone could help us check in. We didn't have another option, so I agreed. In the morning, I was woken up by housekeeping entering my room at 9am (checkout is 11am). We felt our privacy was invaded and were overall unsatisfied with this stay. We weren't expecting a 5-star hotel, but definitely had higher hopes for this stay. 2 star rating because everything was pretty clean. read more

BAIT AND SWITCH I booked my reservation on the choice hotels website. I got a confirmation that I reserved a handicap accessible room on the first floor with a bridge view. When we arrived, there was no room available that was on the first floor, was handicap accessible and had a bridge view. But the receptionist checking us in told us we could get all those amenities we'd reserved, plus a Jacuzzi, if I would pay an additional $47. She said that because she hadn't taken our reservation, the problem wasn't her fault. We said no to the extra charge, left our bags in the room, and went out to dinner. When we returned there was a puddle in front of the toilet. The man at the check-in desk came to look at the leak quickly, but there was no way to fix it right away. He apologized and we switched to a room that had a bridge view-which was nice-but was on the second floor and wasn't handicap accessible. The next morning when we spoke to the woman who had checked us in, she was kind of snarky and told us "well technically you got a bridge view." No apology for not getting a handicap accessible room on the first floor. A complaint to choice hotels got an apology and they said they would send a check in 4-6 weeks to help make up for my unsatisfactory experience. Mistakes will happen, but what I'll remember is that the woman at Quality Inn Bourne didn't handle this one well. I would not recommend this place. read more

Do NOT stay at the Quality Inn! We had reservations at the Quality Inn on Trowbridge Rd. Bourne, Ma. If you're a Seinfeld fan, you know anyone can "take the reservation, it's holding the reservation that's important". We came to the Cape for a baseball tournament with a dozen other families. Part of the fun of travel baseball is the team (accomand parents)lodge together in the same hotel. Like everyone else, we booked our reservations for two evenings over a month in advance. One day prior to our arrival date, we received a call explaining they were "oversold" for the first night, but could accommodate us with a room for the second evening. How professional of them! They went on to explain they made a reservation for us at the All Seasons hotel accross the street (which was $60.00 more expensive). Although it's hard to believe there is a worse hotel than the Quality Inn, the All Seasons wins that contest hands down. When we checked in the second day, we inquired with the owner/manager requesting how this happened. He offered no explanation, no reason, (certainly) no discount for the inconvenience, and most of all...Not even an apology. Besides run down, rude and arrogant is the best way to describe the Qulity Inn in Bourne Ma! Nick S. read more

Steer clear of this hotel until construction is finished. The WiFi reliability is terrible. They charge your card an extra FEE for you staying. Be Aware. read more

This place is a dump! Don't waste any money Cock roaches in the restaurant. We witnessed one crawl into someone's waiting take our order. Rooms smell musty , bathroom doors don't shut. Dirty linens. Would rather sleep in car read more

I don't recommend this place at all!!! The manger Peter is extremely ignorant & lacks customer service skills. Reservations were made told the cancellation policy was 72hrs before. No time was given. Tried to cancel @8:30 pm 3days before the date & was told I'd be charged the for the room regardless because it should've been cancelled by 4pm. Spent 2hrs calling customer service only to be told in the end it was up to him. read more

Be very aware !!! These guys are cheats If the filthy room wasn't bad enough they charged me for an extra night and then explained to me that's how it is if you check in after 3pm. When I tried to argue all of a sudden his English became worse. I never did get it resolved. My advice, drive a few miles and stay at a nice clean Holiday Inn or Hampton. read more

Clean and decent hotel, very consistent and at a good price. I stay here frequently. Don't let me giving it three stars fool you. I can't give 5 stars to a hotel that is not 5 stars if you know what I mean. For the area and the level of hotel it is, it is a great place! No complaints and a bonus is, it is attached to the busiest tavern in town! read more

Came here for use of the function room. So I can't evaluate the actual rooms. For a function room - the staff was attentive. Our catered lunch was good - the chicken salad wrap was one of the best I've ever had. They knew when to leave us alone and when we needed attention. Happy with the service. read more

Very clean. And very nice people room was big. Walking to many places The restaurant that was attached had a lot to be desired, food not too good read more

Don't let the online photos fool you. Lobby looks nice, and yes the guest rooms have been updated...but basically there's lots of lipstick on this old pig. Printed brochure says free coffee in lobby...but, it's actually in a VERY small breakfast room (ok ... 'closet') behind closed doors -- between lobby and adjacent Tavern. Not at all inviting. At 9:00PM the front desk clerk was actually wearing bathroom slippers --yes you heard me correctly-- and seemed a bit baffled (and borderline put-out) by my query about securing some coffee. . In the AM, the breakfast room (er -- closet) is small, long and narrow. No view to speak of and not actually a place to enjoy your morning coffee, read the news of the day and prepare for your day's outing. In a nut shell...this Quality Inn must have decided they needed to get on the "breakfast included' bandwagon, and repurposed some office space to jamb it in. The breakfast fare is typical for an included breakfast ... juice and coffee from dispensing machines, thawed industrially-prepared danish, boil-in-bag 'scrambled' eggs, do-it-yourself toast/english muffins/bagels and make 'em yourself waffles. As I said, 'typical' ... however, most other lodging chains w/similar rack rates offer a more inspiring breakfast environment & experience. Although with new carpet....the long interior hallways are warm (temperature), dim and uninviting -- more utilitarian than accommodating. Our guest room was basically clean, and acceptable, but not necessarily a comfy place to hang out. IMHO it's a crime to charge the rack rate they charge for such mediocre accommodations. Frankly, if I could give this 1.5 stars...I would. IMO, 0-1 stars means it's a dump/stay away!!! This facility certainly does not warrant that poor of a rating...but YELP's 2-star "Meh. I've experienced better." leaves one thinking the site's deficiencies are acceptable. BUT, no mediocre amenities are acceptable when charging ~$150/night ! Forget the lipstick...this hotel needs a better wardrobe. "QUALITY Inn"? I think not. Perhaps Choice Hotel's should rebrand this facility to a lesser level of their brand family ... or at least Choice Hotel's need to reconsider how they assign/contract their various "brands" to the independent hotel site franchisees. Do they actually visit, inspect the facility and rate the guest experience? ... or do they simply collect the franchise fee from the franchisee? (Qualification -- Over the past 30+ years, I've traveled for work and logged hundreds of nights in hundreds of hotels in the US and in some foreign countries. Some facilities were spectacular, most average to above average and some were bad. My comments and observations above are based on those 30+ years of hotel living on-the-road.) read more

The 2 night stay at this hotel was truly a disgusting and cringe worthy experience. First of all, the smell of the whole hotel smelled like pure urine. It is a very outdated building and it's easy to see that nothing has been upgraded in years. There were 2 very small trash cans in the room and nowhere to take them out, there were stains on the sheets and then the toilet could not flush and solid waste. When my dad told the staff, they gave him a plunger and told him to sit it outside of our room door ON THE CARPET hallway after he was done with it. How disgusting. Breakfast was horrible, and no one cleaned the tables in the dining area. Disappointed that Choice Hotels would let this place completely deteriorate and still have people staying in it. Never again. read more

Just over the Bourne bridge this hotel is a nice jumping off spot for doing many things. I liked my view of the bridge, the bed is amazingly comfortable, the shower is very good. Fridge, microwave, coffee maker in room, plus a tv with cable. The front desk staff could not be nicer nor more helpful - they get an A+. There is free wireless but every time you restart your computer you have to go through the same tedious process of agreeing to the terms and connecting... I wish it were a simpler password system so that i only had to do that once in my two day stay. Towels are small and thin - i prefer these to the fat heavy ones but you might not. No channel guide or directory made watching tv difficult (and again, a pain to check online). The included self serve breakfast was not to my taste... Coffee and juices from a machine, pastries and bagels or bread for toasting, make your own waffle (albeit clever), over done hard boiled eggs, instant oatmeal, and a bowl of apples. Oh and yogurt and some cereals .. That was good. For me too much fat, sugar, carbs, and pre packed stuff. And styrofoam cups and plates with plastic forks??? UGH. All all the while we sat in that little breakfast room someone was running an incredibly loud vacuum cleaner in the restaurant next door....Fix breakfast and you'll get 5 stars from me the next time. read more

This place is awful, I tried to book a room and the website defaulted to todays date instead of the date I originally selected. I called to tell them about my mistake and that I was booking on dec 3 2016 with approximately 100 to 150 other members of our same club. The individual that answered the phone was extremely rude and told me that it was my own fault and to bad. I told him that we are planning a big even and we will all be looking to rent rooms at that location, he told me to go ahead and call my 100 or so friends and tell them not to bother. I cant even believe that they treat people this way. I asked to speak to a manager and he refused to let me speak to anyone. it was an honest mistake, I would never recommend this hotel to anyone, as for my group we are going to be booking at a much nicer location where customer service is a priority. read more

I had to cancel reservation due to my husband's military commitment and they REFUSED a refund. They should be embarrassed.

The quality of service is not good at this hotel. Don't ever stay here. I am appalled by this place. I had reservations scheduled 2 nights ck in fri. Stayed for MMMA. Graduation. Feces in the pool area. No elevator. Bathroom toliet over flowed. Walked in the room had Mold smell. Not clean. Water Stained ceiling. Couldn't be relaxed and didn't feel safe. The slider didn't lock. Deck had lemons and potatoe on the patio. The parking lot side door was not locked. Very unprofessional I asked if maintence was on duty. No they don't work on weekends. Had to check out the following morning will never go back. I don't know how this place is still in business. I give this place a zero rating. read more

Had to stay here for 2 nights. First night was ok. Got up next morning and marked sheets. Came back in the evening and found same sheets on bed !!!!!! YIKES. WTF. BEWARE. read more

Wow o Wow!!! This hotel is the best I've stayed at on Cape Cod in a while!!! I stay many times for buisness and grandkids :) All newly renovated rooms. free wifi, continental breakfast has many choices, eggs and sausage, bagels, muffins,waffels, and even yogurt. The pool and jacuzzi area is very big. spacious clean rooms and hallways. I was told all new carpet and furniture. Staff was extremly helpful. I noticed a $30 charge they explained it was for incidentals and it'll be back on my card.(already recieved it) Awesome and very comfortable time. I Highley recommend. Quick Access to the bridges great views of the canal and sunset/sunrise!! read more

This place is horrible! Drove from New York to here only to be told I had no reservation. Then they miraculously found it but it was for the day before with a no show. Staff was rude and completely unhelpful. Avoid at all costs. read more

If I could give a negative amount of stars to this hotel, I would! I have NEVER experienced a lack of customer service and bad business like this in my life. I booked a room here months in advance for my best friend's wedding in August (they had a block of rooms for us like you usually do for a wedding). I was the maid of honor and obviously made sure to make a reservation well ahead of time. I received a confirmation email, and everything seemed fine. The day of the wedding, one of the other bridesmaids received a call from someone at the hotel telling her "there is a problem with your room...it is unacceptable and you cannot stay there tonight. But we booked you a hotel room 10 miles away." Their story changed multiple times, but eventually they decided on telling her that it was some sort of plumbing issue. I was in the middle of getting my hair and makeup done in the bride's room when I decided to go downstairs to check the status of my room. I was worried based on my friend's recent phone call from the hotel. I had asked earlier in the day if I could check in early a couple of hours before, but they said to try back closer to check-in time, and they took my last name down on a piece of paper. When I went back downstairs to try and check in, one of the already there at the front desk, in the process of being told by a hotel employee that he had called and cancelled his reservation months before (he had clearly not done so). Then I was told my room was cancelled months ago as well. We showed them our confirmation emails from AFTER the date they claimed we had called to cancel, but they did not give any reaction or even seem the least bit apologetic. They were blatantly lying to our faces and telling us someone had called their hotel and given all 3 confirmation numbers (mine, the usher's, and now they were including the other bridesmaid in their fictional cancellation story, even though they had already told her earlier in the day that it was a plumbing issue)! I was speaking to a woman and a man at the desk - the man I later came to find out was the manager, even though when I asked to speak to the manager, he me that told he was not there. I asked where he was and said I wanted to speak to him immediately, and I was just told over and over that he was not there. There was no remorse or apology out of their mouths ever, in fact the woman began laughing at one point. Mind you, they had taken my last name down HOURS before this, and had every chance to tell me earlier that I had no room to stay in that night. They clearly overbooked their hotel and had no problem lying to our faces with zero responsibility taken. I heard of even more wedding guests who experienced this same situation at the same hotel later that night. Unfortunately, although this is a chain hotel, this location is privately owned...therefore they have no consequences from the corporate Quality Inn company. The owners know they can treat customers like this and continue to get away with it! Please DO NOT GIVE THEM YOUR BUSINESS!!! I will be filing a formal complaint with corporate headquarters as well. read more