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    Quality Inn & Suites Niles

    2.6 (8 reviews)
    ModerateHotels
    Open Open 24 hours

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    Comfort Suites University Area Notre Dame-South Bend - Couldn't get all of the amazing breakfast in the photo. Better than any hotel breakfast I've ever had before!

    Comfort Suites University Area Notre Dame-South Bend

    (77 reviews)

    $$

    We choose Choice Hotels because typically we can count on these facilities to be clean, safe, and…read morepleasant overall. This location was none of those things. The front desk staff was courteous, but when my card was charged there was an extra $50 added which I wasn't made aware of. When asked the front desk woman said it was a deposit that would come off if the room was found to be in good condition after we checked out. This seemed reasonable but patrons should be made aware prior to having their card run. The lobby area smelled of strong air freshener which at first I thought was a good sign; it wasn't until we got on the elevator that we realized it was used to cover the musty marijuana odor that filled the rest of the building. The elevator floor was soaked each time we got in because of all of the unsupervised kids running in and out from the pool. At least the chlorine masked the drug odor. We got up to our floor and the smell of marijuana was so incredibly strong that it was inescapable. In addition to the smell, there was trash left outside of the doors of a few rooms and under the incredibly worn carpet was an uneven floor. Upon entering our room I wanted to laugh due to the $50 deposit that I was forced to pay. Everything was in a state of wear or disrepair. There were stains on the side of the mattress, on the floor, the bedding, the couch, even the full length mirror was dirty. The bathroom door wouldn't even shut or latch. We were so tired from traveling that we just dealt with our surroundings and slept. The next morning, I noticed out our window (which faced out of the back of the building) that there was a van with someone either sleeping or living in it. This was scary as the evening before the side door had been left propped open by a rock by another alleged guest probably because the card reader was inoperable. Anyone could've come in and have access to any of the floors and their guest rooms. We went down to breakfast and could not even get near the line; there were children and adults taking plates and plates of food; they emptied things as soon as they were filled. There was no regular coffee. I used the hot water from the carafe for oatmeal and it was room temp. Once we were able to get to the food, it was very poor quality; the biscuits were crunchy, the eggs were inedible, and whatever was in the last pan was gone. I do appreciate that yogurt and fresh fruit that was available. We will be traveling to the South Bend area frequently but will never again stay at this hotel.

    Once again, the desire for 1/2 stars...So there was a six year gap in stays here. Here's the…read morelatest. My wife and I were staying here for a ND Football weekend in early November. We arrived around 3 and had no problem checking in. Woman at the counter was extremely friendly, hotel smelled clean and the exterior was being painted. We had a room on the 4th floor which appeared to be updated. Room was freshly painted with some new furniture but the bathroom was partially updated. The room appeared clean, the bed was comfortable and the pillows were ok. The breakfast was awful. Either there wasn't any food or it wasn't very good. Only one functioning elevator. The A/C seemed to run a lot. Hotel just felt tired. On another positive note, Hotel is close to Notre Dame and the Toll Road. Hopefully there is a heavy update to this tired property. It's an ok stay but I'd consider all options.

    Quality Inn & Suites Niles - hotels - Updated August 2026

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