If I could leave 0 stars i would. The front desk clerk was so rude. I walked in and nobody was at…read morethe desk so naturally I rang the bell on the desk. She scoffed and said I can see you guys as she came around the corner. When I tried to call her on it she repeatedly cut me off. So I scoffed and said a snide comment as I walked out the door. She followed me to my car and yelled at me, when I tried to respond she interrupted again and said she is deactivating my key and stormed into the lobby. I followed her back in and asked to speak to her manager. She ignored me went in her office and continued to ignore me. I reached out to IHG and when they contacted the front desk she came to my room and was rude again when I tried to respond she cut me off again and stormed off . The GM called my room and offered me a 20% discount woohoo. But he did cancel my 2nd night without charge as I was not going to stay there.

If I could give this stay 0 points, I would. Can you imagine being in a room where the toilet does…read morenot work - and they say they can neither call someone to repair it nor move me to a different room? That is my current situation! I am an IHG Diamond Elite and an Intercontinental Ambassador. The problems began with check in when I was told that I would have to pay for an upgrade. If the hotel has a better room available Diamond Elite's get it at no charge. Not here. Two days ago, I returned to my room to discover the toilet disassembled. I had no problem previous with the toilet. Housekeeping took it apart. I went to the front desk and ask the manager what was happening. He immediately went to my room and put on a new handle. Ever since he put the new handle on, the toilet runs continuously. This evening I returned to my room to discover the toilet won't flush. Manager not on property. Kid on front desk says he cannot call a plumber unless the manager tells him to. He also cannot move me to another room because the hotel is sold out. I stay 70+ nites a year in IHG properties and another 25 a year in Marriott properties. This is the first time I have been faced with a situation like this - a non working toilet and a refusal to remedy the situation. Avoid this place at all cost.

Clint was amazing! We had an emergency after an event and he got us booked last minute! This…read morehotel has amazing security (doors lock at dark, keys to get up elevators). It is very well located (which is why we stayed), but I would plan to use this location my next time in as well as recommended it! Breakfast was okay. Has a pool, but i didnt use it this visit.

My husband is a Hilton honors member. We usually stay at this hotel when we return home for a…read morevisit. We stayed the weekend of the Fourth of July, 2025. The hotel charged my debit card four times for the same room which totally drained my bank account. I tried to talk to the gentleman at the front desk and he proceeded to tell me that by signing up through the app that they can charge my card whenever they want. Needless to say, He was not helpful at all. This was before I even arrived to the hotel. I asked to speak to the manager. The manager was busy and I said I would be there in 20 minutes. The manager was supposed to talk with me and conveniently he left 10 minutes before I got there. It took me over five days to get my money back. I even complained to the Corporate Hilton, which also was 0% help. They promised that I would receive a call and they would do something to help make this better. Here we are almost a month later and nothing has been done. Also, While standing in line, I heard from two other customers that they had charged their debit card more than once as well. I have tried to get in touch with management to resolve this issue however no one wants to return my call. Please beware when staying here as the management is terrible and clearly they don't do anything to make things right. I will never stay here again.

My wife and I went to Castle Inn for 2 nights in July, 2025 and stayed in room 202…read more The Good: -The decor of the castle was what we expected. It was pretty cool to see the armored knights, the cool architecture of the castle (inside and out), the beautiful stained glass windows and all the older decorations. -The bedroom and bathroom were clean (except it was very dusty). -We were pleasantly surprised that there was a refrigerator and microwave because the way the website is worded it sounds like there is only a common refrigerator on the 2nd floor. -The Innkeepers, Dave and Trish, were very friendly and helpful. They try hard to please you and work hard. -Breakfast was ok. Mostly frozen sausage and bagged hash browns. There was also quiche, bagels and toast with various condiments. The Not So Good -Obviously the castle is old and you would expect it to have somewhat of a musty smell. It was exceptionally musty when you walk into the castle. Most people may tolerate it but with my breathing problems it was difficult for me. The room we stayed in was not bad but you can still smell it, especially when you open the door. -The rooms look really nice on the website but not as nice in person. The inn needs a lot of work and one maintenance man cannot possible do it all himself. More help is really needed. -Could use a place to hang cloths along with some hangers.

Reservations were smooth and easy but you do have to call to make a reservation and prepay. The…read moreperson helping with reservations was helpful and got me set-up right away. Checking in was also a breeze. I got a text the day before with directions on parking, check-in, policies, etc. We called 30 minutes out to let them know when we would be arriving. The innkeeper was ready with our room keys and a lovely little welcome snack basket. He showed us the basics of the castle and to our room for the evening. We had a room on the third floor. It was cute with a jacuzzi tub, and a little private side room with a couch in it. We did not use the jacuzzi tub. The shower water was hot and felt great. The bed was comfortable and the comforter kept us warm (as it was a bit chilly in the room). Our room was adorable. There was a TV and DVD player in the room. Breakfast was simple and filling. Our host was a bit frazzled because of weather delays but he was so pleasant! We happily waited and talked with the other guests. We had eggs, hashbrowns, toast, english muffins and sausage. The night before he said it would be buffet style and then the next morning he ended up plating everything and bringing it out to us. There was also coffee, juice, and hot tea available. I would recommend adding some ketchup and jam to the menu options. There is a cute little gift shop with some interesting items in it. The innkeeper let us stay as long as we liked even though check-out was at 11a. There was one other couple staying with us that night but we pretty much had the place to ourselves. The decor is awesome. Overall the castle is adorable and fun. The innkeeper was so sweet and attentive. There are a few areas of maintenance improvements that could be done throughout the castle. I would love to see someone help invest for the repairs because I would hate for anything to happen to this beautiful space.

Filthy, smelled strong of cigarette smoke...yes we had a smoking room but it should have smelled…read moreclean. Pillow cases and pillows brown in patches. All drawers in dresser/night stand were dirty. We didn't unpack. Bathroom smelled, holes on the door on both sides. Toilet seat needs replaced. Bought cleaning tablets for the toilet tank. Floor tile cracked, shower assembly very loose. No shower liner, just the fabric curtain. All towels & wash rags were dingy and smelled.. Only 1 mini bar of soap and 1 sample size shower gel. Won't be going there EVER! Just gross wanted to give them a zero

road way has went to shit ! the owner out of town and the 2 guys at the desk can't get there…read morestories straight! I have been here couple weeks and have not being able to enjoy my stay! and unfortunately I can't afford to move hotel due to having pets ! they are knocking on my door up to 11 pm at night trying to change the price and ask about pet fee that been paid ! they are at my door daily over pet fee! and yes I have paid late due being at work but always paid ! the owner has always worked with me no problem but like these 2 guys trying to pocket the money! once out of this rut I am in w my family we all be leaving and not returning! don't recommend staying here if u pay online and have pets ! cause never get a chance to relax for vacation or work! sad when all they care about is cash ! not lying about having breakfast and rates online ! hope this helps someone if they ever in need of hotel for place get on your feet !

This place is filthy. Only good thing in the room is the microwave and tv and mini fridge. And the…read moreroom is big. That's about it. Everything else is so bad. It literally smelled like legitimate farts when I checked in. I had to blast the air and leave the door open and spray the room to make it bearable. It wouldn't take much to leave the fan running in each room or put an air freshener. And honestly it could be cleaned up pretty easily instead of just patched up..ugh.

This hotel and its connected business is a joke, they charged my card 40 and refused to refund the…read moremoney although I never stayed the night they charged my card. They additionally refuse to add my points that i should have got. Do not deal with this place. ITS A JOKE!!!! SH!t customer service. Very poor customer support.

bed bug warning. horrible hospitality. told the male herk…read moreowner he denied it was bed bugs. then asked us to leave. said it wasn't bed bugs. below is photo proof of his absolute ignorance and he needs shut down

At $65 per night definitely get what you pay for. The refrigerator had mold around the seals and…read morethe freezer was full of ice build up. Pieces of carpet by the door are missing. There was a wad of hair and dirt in the closet corners. The bathtub was surprisingly clean though.

The pictures on webpage are not accurate to current condition. Windows are single pane and the wood…read moreis rotting out around them. The front porch is falling in and not accessible. There was a large hole in the roof of the carport on the side. Windows were cracked and one was actually missing! A round one in the front. Electrical cover was missing on one outlet I saw. One window had been shoot and had a hole. It didn't even have clear tape over the hole to cover it. Windows in honeymoon suite are blocked (one by both a desk and love seat). Probably afraid that if someone pushes on the window it will fall out and so will you! The other window sits behind a jacuzzi and has a wooden painted peice in front of it that is warped and falling apart. Room was cold. Has a neat broken tile floor design until you relize how sharp the pieces of tile are. Someone could cut their foot on the edges if not careful. Homemade ice is kept in ziplock bags in a freezer on the second floor. Goodies in basket were fruit snacks(2 small packs) potato chips (2 small bags), popcorn (1 bag) and water (2 bottles). All Aldi brand! Not refilled either. Microwave (single one for guest to share) is also on second floor. It's on top of a common fridge for all the guest to share. I didn't feel comfortable using it, so we avoided it. Whoever owns this castle needs to either invest some real money in it or give it to someone that can. It's in sad shape. How it meets code is beyond me. The train tracks are horrible at night. No mention anywhere on the website about that. They seemed to go by every hour at night. The honeymoon suite was like a dark attic room. Not charming or even welcoming. Seemed like an after thought trying to take a large storage room and make it an extra room. My husband paid for a rose, box of fine chocolates, and rose petals on the floor... Fake rose, small box of Russell Stover assorted chocolates and silk rose petals. I understand the fake petals, but a fake long stem rose? A 10 piece mixed Russell Stover box? That was very disappointing. Pros: The hostess was very sweet. The room wasn't dirty and the sheets were clean. The dinner was good. They were on time for serving. Overall: Not worth the price tag that comes with it. Hostess spent time apologizing for storm damage as stated by multiple signs throughout building. Much of damage was evident it wasn't from a storm, but from lack of maintenance, neglect, or no one caring for some time. I can see why you have to prepay and there are no refunds offered if you cancel. I wanted to run as soon as I got there but didn't want to loose almost $500!!! 2 nights!!! I felt really bad for my husband... He booked based on the website and didn't check reviews. His heart fell as soon as we arrived and saw the place. MOST places that charge the prices they do are worth it. He was trying to make it a special time for me. :-( We tried to make the best of it.