Quality Golf Carts did a fantastic job servicing Lucy (our sweet orange golf cart). The customer service was excellent, with fast pickup and delivery. This is our second purchase from Quality, and once again they exceeded expectations. Charles and Nick are quick to respond, professional, and a pleasure to work with. Highly recommend! read more

Purchased in 2020, good price, but the service later is what I have been impressed with. Nail in my tire was fixed same day, p/u and delivered back. Next issue last year the service dept. explained in detail what issue I had as to why the Cart shut off for no reason, same result p/u and delivered back the same day. Sorry to see others were not as satisfied as I have been. bill Donovan 703 772 8988 read more

We purchased a new 2024 4-passenger golf cart from Quality Golf Carts in Rock Hill in Oct.'24. After 6 months. we had a little fluid leak and a seatbelt that wasn't working properly. We called them up and they promptly picked up the cart and it was delivered back two days later with the fluid leak fixed and a replaced seat belt. We couldn't be happier with the service and everyone we talked to -from Nick in the office , to both of the delivery guys-were helpful and kind. On top of superior service, when delivered they said, "No charge!" Thank you, Nick and Quality Golf Carts! read more

I purchased a used 2020 Club Cart from Quality Golf Carts in York, SC on Aug 24, 2024. The warranty and sticker price I was given states there is a 3-month warranty on the batteries, a 6-month warranty on the cart, and a 3-month warranty on the charger. Unfortunately, we have discovered this cart will not hold a charge and will only get 3 - 4 miles per charge. The batteries are from 2021. I took the cart to Quality Carts in Rock Hill on 09/04 for them to assess in which they stated they could not find anything wrong. On 09/06, I spoke to the owner who stated I could purchase 6 new batteries at his cost ($600.00) since they found nothing wrong on 09/04. The batteries were removed from the cart only to discover that 3 of the batteries were bulging on the sides and cracking/bulging around the post on the top. This was shown to the tech at Quality who stated this is normal, however a simple Google search indicates "No, batteries should not bulge: a swollen battery is a significant safety risk and should be replaced as soon as possible. A swollen battery is usually caused by too much current inside the battery cell, which can lead to a buildup of heat and gas. This can be due to a number of factors, including overcharging, deep discharge, manufacturing defects, or damage to the battery. Additionally, the batteries were taken to a local car part dealer who stated the batteries were unsafe and were at risk of busting. The tech at Quality Golf Carts stated if they could only replace the batteries with used comparable batteries. The warranty does not imply the defective batteries will be replaced with used batteries. The attached warranty from Quality Golf Carts states there is a 3-month warranty. There is nothing stating pro-rated, comparable, or used however, the dealer did not replace the batteries instead he charged me 600.00 for a new set. I would like to dispute this charge as this business is not holding to the 3-month warranty. read more

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Absolutely HORRIBLE customer service. I don't even know where to start! We purchased a brand new 2022 golf cart over the summer. It was delivered & the same day it got here, we had bolts and parts flying off. When I called to get service, we were spoken to horribly. It took several weeks for someone to come out & when they did he said he'd order parts and be in touch. Basically trash talked the brand. Why do they sell it then? I got a phone call a week or so later my parts where in and they asked to pick up the golf cart, but we were out of town so I scheduled it for when we got back. They still said they couldn't fix a few specific things on it that after I spoke to the dealer was told they should be able to so when we got it back after the repairs, it still was without some things we asked for as they said they don't have the capacity to do it. Fast forward a few weeks later, we discover the new directional they installed was installed backwards and more parts were falling off. They did come promptly to pick it up, but I was told it would only be gone for a few hours so I made sure to stay home for the return. However, they finally called over 3 hours later giving me a timeframe. And argued with me when I told them we wouldn't be here for part of that and requested they either come for the beginning of the time frame or the end. They then told me no and I would have to wait until tomorrow and when I questioned it then went on spewing lies that we were responsible for the turn signal being wrong (how would we even do that!?) There are many more details in between, but their customer service is just awful. They don't speak nicely to customers nor do they care about their clients and the bash the exact brands of gold carts they choose to sell. Customers should never be treated as we have and then when we push back or question them, they start making false accusations. I don't think I've ever been so angry with a company or treated as a customer like I have been. Especially after making a very large purchase. Do yourself a favor and give the other golf cart companies in the area your business. They'll appreciate you way more than Quality Golf Carts will. read more

I purchased a brand new 2022 6 passenger golf cart from Quality Golf Carts. The experience from the initial showroom visit to service calls over the following two years has been nothing but incredible. I had a couple of minor things that I needed to call them up on. They were at my doorstep within two hours to pick up my cart and delivered it back the same day. They stayed in communication with me regarding what they found and made the repairs promptly, often at their own cost. I am not sure what the other reviews are talking about, but my experience with all of their personnel was nothing but outstanding. I would not hesitate to send friends and family to purchase a golf cart from them. read more

Buyers Beware! DO NOT purchase a golf cart at Quality Golf Carts in Rock Hill because I purchased a brand new 2022 Bintelli Golf Cart in July 2022 and 7 months later my two front tires were completely bald (3 of those months I did not drive my golf cart due to the winter months) and the owner named Charles wanted to charge me $600 for an alignment and two new front tires. read more