We were excited to purchase a fully customized, six seater, limo golf cart we had been dreaming about since we sold our older cart two years ago. We got off to a shaky start as the first sales guy wasn't really interested in helping us, but someone else finally took the time, and off to the customizations and closing sales documents we went. What we didn't foresee was the harrowing incident that would unfold not twenty minutes after the Evolution Forester Six Plus was delivered to our house.
The cart was beautiful, everything we wanted. But before the kids, and rest of the family, joined us for a ride, we decided to test drive it first. Thank Goodness we did. Not a mile into our initial excursion the back left tire came flying off. The wheel went one way across the street and the cart went careening in the other direction. Luckily, the two of us had our seatbelts on, so as the cart was swerving out of control, we were not thrown out onto the street. Narrowly avoiding a large ditch, the cart came to a grinding halt. At which point we regained our composure and collected the runaway wheel from a neighbors yard. We then called the delivery driver, who turned out to be the store General Manager, and he returned about forty five minutes later to rescue the lame, busted up cart out of the middle of the street.
At this point, the General Manager and the owner are incredibly apologetic and say they are willing to do whatever it takes to make this situation right, including bringing us a whole new cart at a discounted rate. I also mentioned our possible desire to cancel the transaction completely, but the owner stated this would place a bad mark on their financing report card and he would prefer to not take that route, but rather make it right and keep our business. Since it was getting later in the day we decided to hold all conversations about the next steps until the start of business the following day. That next day, the owners offers of "anything to make it right", completely changed. The owner talked about how the staff didn't follow the five point inspection before delivering it to us, and they were rushing to finish our modifications, including new rims, to get it out to us before the end of the day, and the torque wrench may not have been set properly, etc, etc, etc. And that basically, their profit margins on the carts are to tight to offer us any kind of discounted price or even a new cart, and that he just wants to cancel the sale and go our separate ways. So this is what we did. They have decided to not take any responsibility for our near death experience, that was the direct result of their negligence. Maybe we should have jacked up the cart and inspected it ourselves, but we naively thought that this "professional" golf cart business had taken care of all safety issues before delivering it to us. I suppose we'll chalk it up as a lesson learned and just be thankful we're still alive and not maimed for life. read more