There is no way I could recommend this facility to anyone. I went there after 9 last night after being in a small motorcycle accident earlier that evening. I will say the 3 girls at the front desk were sweet and friendly. The facility was clean and I was immediately called into an examination room. One of the girls at the front desk was also the x-ray technician and was very sweet and nice. Everything else was a disgrace. The aid, or nurse, I'm not sure exactly what her title was, was nice but had no knowledge of how to spell many common drugs or what they were prescribed for. She did not seem to have much knowledge of medical terminology and when she went to dress a wound for me she was fumbling. Instead of setting everything she needed neatly and within reach, she had to ask my boyfriend to give her the tape, while I held the bandage in place as she went to get the scissor. But by far the most upsetting thing about this experience was the PA who was there, Benjamin Hillel. He came into the examination room and immediately came off as arrogant, condescending and dismissive towards what I was telling him was my injury. I'm sure a lot had to due with the fact that I'm a woman. I came there with excruciating pain in the ball of my foot under my left big toe. I told him I was sure I had a hairline fracture of one of my sesmoid bones. He touched my toe for a quick second, moved it upward a tiny bit, which resulted in significant pain and then proceeded to tell me there was nothing wrong with my toe and he was more concerned with my left ankle. Had he bothered to actually read over the history the woman had just typed in he would have seen that as a teenage I severed the joint between my left tibia/fibula and the upper bone of my heel, so I severed my foot under the ankle while the skin remained in tact and had a tendon transplant between the bones to reattach then to each other, thus the shape of my ankle. Sent me for X-rays. Technician immediately started taking films of my ankle (which I repeatedly told the PA wasn't injured) and then took some of my toes. Now I am a grown woman. I think I would know what part of my body was injured. But no, this PA apparently knew where my pain was better than I did (dismissive, arrogant and condescending). Take a step back and let me inform you that I am a physical therapist. The films of my left toe did not show a clear fracture. This is typical. Unless the bone is actually separated the only real way to know it's fractured is through medical history which describes how the injury occurred, waiting at least a week or 2 to see if there is evidence of bone regenerating on the x-ray, which still may not be evident, a bone scan and finally an MRI which would be the most conclusive. Mr. Hillel cane back to my room. His demeanor was more relaxed and he told me nothing was wrong, didnt even probide me with a post-op boot that would stabilize my big toe so it wouldnt bend as i stepped and sent me on my way. Despite my telling him repeatedly I couldn't put weight on my foot. This morning I spent most of my day in the ER at Lenox Hill. My toe, along with the front of my foot, at least 2 times the size it should be and a huge purple bruise right under where I feel the pain and you g up the inside of my toe. Now I'm in a boot with crutches and non-weight bearing for probably the next 6 weeks. I will NEVER step foot in this place again. The medical care was a joke and the only reason I gave them 1 star is because you can't post a comment if you give no stars. read more
