A few years ago, they responded quickly. Now? I tried to call to arrange an appointment dozens of times. The recording says leave a message; however, the recording says "recording full." There is no website listed. I did find them on the Next Door app, sent a private message and tagged them in the feed, but still no response to date. Dont know what happened and hope sll is well. Quite a shame at a time of year they could have overload of business. read more

Overall very poor service. Don is extremely non responsive and greatly lacks follow through. The communication is the WORST, they will only respond when they desire to and even if in the middle of a project, they will tell you a lot of misinformation about timing. I had hired them to run new electric throughout an hold house. The folks doing the work were good and very helpful. But Don did not communicate the plans that were given to him several times and discussed on multiple occasions. That lead to delays and having to walk each person doing the work back through what needed to be done myself. The absolute worst though was Don's failure to work with Dominion Energy on getting the new service line run to the where the panel was being relocated. Don only called once and never followed through. This cause MONTHS OF DELAY in the project and when I spoke directly with Dominion Energy, they gave me documented proof of the communications and lack of responses from Don. Even though Don denied this repeatedly, written documented proof can't be argued. To make the matters worse, even though I called constantly just trying to get updates, Don would not call back, he avoided my number. When I called from a number he didn't know he would answer. The utmost worst service. I would highly NOT recommend using Quality Electric, terrible service and complete lack of accountability. Message me if you desire to get any more specifics as there are many other details of the lack of service and poor quality work I am willing to share and have documented. read more

After attempting to replace a plug, I ended up messing up some additional wiring in the house. Don came by and fixed it the day after I called, never once making me feel stupid for it. Susan was very professional and polite over the phone; I will definitely be calling them again. read more

Would give zero stars if I could. I have called this place numerous times to set up a quote and they either don't answer the phone or when they do the lady answering the phone tells me she will have someone call me back and here we are over a month and not one phone call back regardless how many times I call them. Please take the "Quality" out of your name immediately because "Unreliable" suits them better. read more