I received conflicting information from different employees. Professionalism was poor. No…read morecustomer service whatsoever. It's a sad shame that new management has no respect for its customers and their business name. Never again.

Used them at least twice to inspect my septic. The advice to use septic tablets was genius. Glad…read morethey're available. Very timely.

Had them service our garbage disposal in our sink that was leaking - they broke a seal off, told us…read more"we don't service this unit, you need a new one", quoted us $900 for the new unit, then charged us $250 for the service call. Now the unit that was leaking doesn't work at all! Couldn't recommend them less if they had taken a dump in my living room. Extremely unhappy! - FOLLOW UP The company came out and corrected their mistakes from the previous visit At no further expense to us

PPSI installed our water heater a few weeks ago and it has been working great ever since! The…read moreinstall was quick and the techs were friendly and knowledgeable. I'm very happy with their service!

The gentleman from Copseys was incredibly knowledgeable and friendly. I learned so much about how…read moreseptic systems work. And even though it turned out I didn't need a pump out, he spent 30 minutes showing me how things work so in the future I would know if I needed to actually call them or a plumber. I just inherited an older home and knew nothing and now I feel like I really understand the septic situation better! I cannot think this gentleman enough for his time and patience with me and I will definitely be using this company when I have the need! The person that I spoke with on the phone was very friendly, and it was very easy to schedule an appointment and they came right on time. Wonderful company!!

Working with AQI as a team to find the septic tank, install risers, pump the tank and suction for a…read moreblockage, they were professional, efficient, and timely. I highly recommend AAACopsey when you need this service.

Jimmy's septic is quick to respond to calls and they offer great and quick service. I feel the…read morevalue is very resonance and they even tell you that if your tank doesn't need serviced that you won't be charged. Highly recommend!

I would like to thank Jimmy for the phenomenal work he did pumping my septic. I lived I'm my house…read morealmost 14 yrs, and not one company has pumped my tank the correct way. I appreciate you. Thank you

If you like a high dollar, poor workmanship sorta deal, this is your place. We had them come out to…read moreadd an outlet. They cut a massive piece of drywall out of our wall, and the outlet is not even installed straight. Our room where the outlet was installed was left a mess. Very quick but poor workmanship. The only saving grace of this place is that their office manager is such a sweetheart. So polite and kind. But a high bill and an additional $50 in supplies later to fix my wall, I finally have another outlet.

Called them July 3rd 2026 to setup to have our septic tank pumped and ask other questions about…read moredrain field. Person on phone was nice and helpful to setup a time for July 8th, was told about the "convience fee" for using a credit card so had gotten cash out. The utiliquest company came to mark underground utilities on the back right side of house. Well these things never showed up on the eighth, I called maybe around 2:30 in the afternoon and Jennifer knew nothing about my appointment and said she would call back, well nobody called back and of course the place was then closed when I called. Waste of my time and day staying home.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

Plumber came early, quickly analyzed problem, and fixed it. In and out in less than 1.5 hours…read more Hopefully the fix will last forever.

From the owner: Assure Plumbing & Septic is home to the leading service technicians in the industry. We are…read morelicensed and certified professionals with an aim to serve the community with the highest quality septic and plumbing services in VA. Our mission is to provide modern solutions for your home’s problems, and to achieve 100% customer satisfaction in the process. From the moment you pick up the phone to call Assure, we can assure you that our team will be go above and beyond to meet your needs. Call us today if you have any questions about our plumbing services!

Matt & TJ arrived near the top of the agreed arrival window, introduced themselves with a firm…read morehandshake and a business card, diagnosed the problem, gave me a quote, and, once agreed to, got right to work, all in the first 15 minutes. Respectful professionals, they represent the company well. The guys were easy to communicate the issue with and transparent in explaining the necessary work. The busted pipe was replaced and tested before the service arrival window even ended, which freed up my afternoon nicely. I highly recommend Plumbing Innovators. I feel confident in their workmanship because of the honest nature of the guys, in addition to the one year warranty on parts. I'm pleased with the pricing and the prompt completion of the repair.

Brett has been out to my house several times. Each time a thorough diagnosis, reviews the repair…read morewith you, explains the process and the estimate. Always a pleasure to work with. We have been using Plumbing Innovators sins 2012 for all our Plumbing needs. Everyone from the receptionist, technician and the owner (Richie) have been a pleasure to deal with No job too small and easy to deal with. We NEVER use anyone else! Pricing had been very reasonable for all repairs.

They were the first ones to respond to my request on Angi, and ultimately the ones I picked for…read morewhat I needed help with. So, I have a home warranty plan but...what I had was considered "a fixture" issue so I was on my own! (I might be looking for a different home warranty company now, lol). So Nick came over and talked with me and was really helpful. I had told him what was going on and it turned out that the real issue was my house's main water shutoff. That's major to me, and I liked the honesty as I was shown the list of pricing so I understood that these were set prices and that made me feel safer, like someone wasn't just trying to give a higher cost because I'm a woman. You may laugh but I still see that practice, so that was good to see. I called two other places and one (Benjamin Franklin) actually wanted to charge $350 dollars more for the same work, and then came down in price to be just $100 more than Southern...I know I'll never call Benjamin Franklin! I really had a good experience with Southern Plumbing and Nick was very helpful, prompt, did clean work that has a warranty, and I recommend this company.

Called for a tankless water heater issue. Very responsive; the techs came out in less than an…read morehour! After several minutes diagnosing the problem, the conferred with the manufacturer over FaceTime. I had never seen that before, but it added to my confidence in getting my issue fixed. They ordered the required part, and they came out two days later to install it and drain my lines. They temporarily got my hot water running until they could install the new part. Price was very reasonable, and the communicated with me over text and email so I knew what was going on the entire time. Highly recommend this outfit!