I take no pleasure in writing this review about a local small business owner, but this is the only recourse I have since he is inexplicably unwilling to simply GIVE ME WHAT I PAID $16k+ FOR, a fully functioning golf cart where everything is in the proper place and working.
Here are the lowlights of dealing with Reese Capozzi, owner of Quality Carts in Wellington, FL:
-Told me 3-4 weeks to complete my cart, yelled at me on the phone in Week 7 for asking when my cart would be completed while behaving like he's building space shuttles instead of golf carts.
-Told me he would be using a 2019 body Club Car Precedent as the base for my cart, serial number on cart is for a 2010 model.
-Delivered my golf cart without working brake lights. Did not put a horn on my cart despite knowing I needed the cart street legal. Later found out the horn was part of the lighting kit I paid for that he claims was defective, causing the brake light malfunction. Clearly lied to me that he inspected the cart before delivery or this "defect" would have been discovered and corrected.
-When I had the cart taken to him to fix it, he returned it with one working brake light and the dashboard not screwed back on. Had to cancel my first inspection appointment because of this.
-Agreed to fix the problem the morning of my rescheduled appointment, showed up at his shop 40 minutes late making my cart transporter late for my appointment and delayed him close to 3 hours.
-Agreed to compensate my transporter for the multiple attempts that were entirely his fault, gave him nothing leaving me to pay $450 to the transporter instead of the $200 fee I was quoted.
-I had to pay Reese's friend to flatbed my cart to me despite the cart being in his possession due to his oversight.
-"Fixed" my brake light problem by running an independent light to the back of my cart hanging off the hazard sign. Now I have wires out in the open that look terrible and are a potential hazard while the standard brake lights still do not work.
Simply put, Reese has an inflated opinion of himself and his work and is lacking the people skills and accountability to own a business(or even keep employees for that matter). I cannot recommend using anyone other than him to build your cart strongly enough.
***If you still choose to do business with Reese and plan to have your cart get inspected to be street legal, you may want to call your local state run inspection center, as I was told but choose not to waste my time confirming, that the Palm Beach County inspection center will not be inspecting his carts any longer and that the State of Florida was informed as well. Again, I was told this but choose not to do the leg work to confirm it, just mentioning it so you can protect yourself.
I am fully confident Reese will be responding to this review, most likely doing all he can to discredit me, but as a consumer like you all are, ask yourself the question: would the guy writing this review really waste his time if the product was satisfactory? Of course not... I made several attempts to get Reese to fix my issues and compensate me for additional expenses incurred and time wasted. He chose not to be accountable, so this review was necessary. read more