The dealership changed hands and is with Finch Auto Group of London. And, since then it all…read moredownhill. Have been a customer for 4+ years but now Service is worst. Avoid!

We bought a used Jeep in June 2025. Biggest mistake we made EVER. We have purchased used and new…read morevehicles before and never an issue with having to have the wheel torqued. We had lost a lug nut and the vibration was so bad we could not drive over 20 km to get to the dealership. No one told us we needed to have the wheels torqued after 400 km. Next issue came 6 months later. December 7, 2025 - Driving to Toronto on the 401 we lost power to the gas and managed to get to the shoulder. We had the jeep towed to Kitchener Chrysler on a Sunday and on Monday morning i tried to call the service department to let them know our Jeep was there, but i could only leave a message. By 10:00 a service tech called and asked why my jeep was there. (so far no one had checked the messages on their answering service, no name was given either) I told him what had happened. He said he was too busy to look at his bays where full. he was not very helpful and rude. I asked if someone could call me back and let me know when something could be done. A day later on Tuesday i received a text indicating that it needed parts for the differential and two axles. They could get all but one axle and no eta on the final part. I asked about a loaner car till our jeep was fixed and i was told that i should rent a vehicle. I made the decision to remove our jeep and take it somewhere else. Glad i did. We had our Jeep returned to us in 2 weeks. When i had our Jeep picked up the man in the service bay was not very helpful. I had asked if anything had been done and if i could drive it out of the parking space for the tow truck. He told me they didnt touch anything and no idea if the Jeep drives. Only good thing here is that there was no charge for the diagnostic. I called Jeep and talked to a very lovely person there who was very helpful and transferred me to the Service Manager, who i did talk to. He was nice enough to take my call and after I gave him my experience he advised he would have the General Manager call me. It is now Jan 20 and the General Manager has not yet call. I am very disappointed that i was treated to badly. I will never advise anyone to buy or have their vehicle serviced here.

Always a friendly atmosphere with knowledgeable staff. I have been a customer for over 10 years,…read moreand very satisfied with the quality of work.

John, Ryan and Mike are first class mechanics and people. They are honest and trustworthy…read more My brother in law recommended them when I needed someone who could figure out what other mechanics couldn't. They will accomodate you in any emergency repair. Unbelieveable service when nobody else cares.

These guys are straight shooters. If you want the truth you get it. I will take my car back for any…read morerepair. I have had multiple vehicle serviced here Good mechanics at a fair price. Good bunch of people.

I just picked up my new Lexus RX350 from Heffner Lexus. I found the whole experience fabulous. This…read moreis my second Lexus from Heffner. They are consistently professional and personable from sales to service. Highly recommend you go see my sales person Desi. Thank you Desi !!!!

Horrible service. Consistently overbooked which means an extra long wait time for vehicle. Need…read moremore vehicles/manpower to operate pick-up and drop-off service. My pick-up was over a hour and a half late to get me.

My driver side door was damaged by an hit and run so Carstar was recommended by my insurance…read morecompany. Couldn't be more pleased with the service and professionalism I received as a customer here. Car rental was arranged for me and drop off simple ( just leave the rental keys with them). Thanks guys for making my Honda Civic look great again!

Dropped off on a Monday morning for insurance restoration of both driver's side doors on my Kia…read moreSoul. Check-In was super easy and painless, rental company brought my temporary ride to me at Carstar Kieswetter, and I was in and out in under 20 minutes. Thursday, got the call that my car would be ready early in the afternoon. Again, super simple and easy pickup. Parked the rental, took a look at my car with the service manager, signed the paperwork, gave him the rental keys, got my key, and off I went. Super professional, super friendly, super easy process, all around. Will definitely be taking my cars there for body work in the future.

I have nothing good at all to say about this so called number one dealer in Kitchener. From the…read moremoment I picked up a new car, it was a total disaster. No matter who I talked to, "the owner does not deal with customers". Attempted to talk to some guy who claimed to be a manager, he came after me like it was my fault. When I attempted to give my opinion, he orders me out. Get 11 anonymous phone calls harrassing us, who gave out my phone number that knew I did business here? Sure was not us, they deny it. The day after calls stop, spouse goes outside to find a puncture front tire. Very coincidental but it is funny that happened when it did. Can't prove who did it, Murphy's Law I guess. They then try and turn it around by calling me a fraud, a fake and a liar. Try to make a deal to fix this crap, the guy who claims to be the big person, cheats me. Never ever would I trust a dealer, especially when the claim to be honest and transparent. If you have to tell customers that, you know it is BS

Unethical service department. They took advantage of my 90 year old mother, performing $1000 of…read morebrake work on a car with 26KM on it. Find another place to have your vehicle serviced!

Peter and his team did an amazing job on my Jaguar xf. I asked him to fit a Hydrogen system to save…read morefuel and emissions. This turned out to be a challenge. He and his team put in extra hours and had the system fitted and running great. I was expect a hefty bill but was very pleasantly surprised. Very reasonable, usually mechanics see a Jag or similar and the price goes up. Not here it was pleasure to work with him and his team very professional and excellent work thank you.

Emergency oil top up on our car was needed, a Porsche Panamera, which you do not just take to any…read moreJiffy Lube. Traveling from out of town, I was able to find Peter's Auto Center. Accommodating (came in directly after my phone call!) service, staff friendly and professional. Offered good advice about upkeep. Highly recommend. Thx Peter and staff!!

This company has now start dealing in used cars. I would like to share my bad experience to warn…read moreother people.We went to this dealership from an hour away location. It is owned by a father and son. We were looking for a BMW and so we went there after checking some google reviews. I would like to point out that most of their reviews are fake. Initially, the son of the owner showed 2 cars and they seemed ok. But once we went inside to discuss the numbers the whole story changed. First of all, the salesman which happens to be the owner's son showed us the carproof which had 6 months old report date. When I asked that if he had a recent version, he said you should be looking at the print date. Really?? Anyone can print a 10 year old document and the print date still will be today's date. This is a trap to sell you accidental cars. When we asked if the price could be matched with other dealers, the son called his father or the owner of the place and he started a very insulting conversation. They should advertise that it is a no haggle shop. They are not even willing to drop off a single dollar. They don't know how to talk to people and have no sense of customer service. The owner acts as a totally illiterate person. When we said that we are not willing to buy the car, he still kept pushing and jnsulting. He said show me how you are calculating the payments and started a debate. The cars are not worth it. They even charge the cost of detailing the cars from customers $400 which no dealer charges. It was our worst experience and we would not recommend anyone to go there. Also beware they may sell you a rental vehicle as they have a rental business as well.

From the owner: Most Wanted Cars by Theo Motors is a family owned and operated pre-owned automotive dealership. We…read moretake great pride in our ability to provide customers with exceptional pre-owned vehicles at exceptionally low prices. We have been in business for over 30 years and can provide some of the best financing rates available. Bad credit? No credit? Previously filed for Bankruptcy? No problem, we will do our best to get you financed no matter what your circumstances are!