They could care less about you. Customer service is horrible. The promise you everything and under deliver. Once you sign the bottom line even if the said they will come back to fix things they don't. They give excuses and won't schedule contractors to repair things right. There punch out work sucks. If you buy in a neighborhood that is still under construction they have trash all over the place and nails in the road so flats are a constant problem. Don't do business with these people read more

The home was delivered on time. There were a couple of bumps during the process but the communication with the company was good and all issues resolved. There was one incident in particular, a piece of siding started to fall off at the top of the house. And of course it was after the warranty ran out. But I called and explained what happened. They sent someone out and fixed it, even though they were not required to. It is four years later and I am still completely happy with the home they built for our family. If I had to choose a builder again, I would choose them. read more

We bought an Ashland model 17 months ago. The home is lovely. We have had trouble getting any service since CoVid, which is almost understandable. What is not understandable is the lack of communication. There is zero communication from QBHI and the homeowners after you sign on the dotted line. I was told that if I wanted to know the status of tennis courts, the roads, the pool, the clubhouse, or anything... "go look for yourself." They are now in the process of hiring a management company and they've not informed a single homeowner in advance. They don't seem to care once you've bought your home. read more

We built a Hampton with Quality Built Homes. From our very first encounter with the company, our experience was outstanding. They worked with us through all of our changes, had excellent options to choose from in the design center and helped us every step of the way. Our superintendent, Billy, was amazing and followed through with every concern we had. The service department was prompt in addressing all of our after settlement service questions as well. We would definitely recommend QBH to anyone looking to buy a new home in the Southern Maryland area. read more

Best builder in town!! Love everything about this company. Top notch builder and great employees.

They couldn't care less about your satisfaction with the final product after they've sold you the home. Customer service blames you for not pointing out defects soon enough, doesn't care enough to return phone calls and refuses to do anything anyway. Terribly disappointed in the way our home buying process ended and with Quality Built's customer service. read more

We built our Quality Built Home back in the summer of 2006. We love our neighborhood and how well the houses have maintained over our 13 years here. The quality in the workmanship and materials set these homes apart. Drive through any Quality Built Home neighborhood and you will see. read more

I would like to say what a pleasure its been living in a QBH the quality that was put in my house was great. Yes after u been it your home for 6 to 8 months you fine things going wrong but I had no problem with them coming back to fix them. although they should have a one year inspection. read more

I would NOT recommend a "Quality" built home to anyone. We have had nothing but issues over the last 7 years with our "quality" built home. It's not just us either, we've spoken to countless neighbors and not only have they had issues but many of them have had the EXACT same things occur. Just to put it in perspective, I'm not referring to the countless nail pops, cracks in the ceiling or doors that don't latch. Or even the carpets that resemble ocean waves in most bedrooms. I'm talking about having had water pour from my ceiling on three separate occasions resulting from 2 separate leaks in the master bath (at least 3 other homes in the neighborhood have had MAJOR leaks, some that resulted in mold), having hardwood in the hall bathroom destroyed as a result of a toilet leak that occurred because they didn't bring the drain up high enough to accommodate the usage of hardwood (this has happened in at least 2 other homes in my neighborhood that I know of), and QBH KNEW this! Having incorrect footers poured for our deck supports, that luckily we found when installing a patio and fixed before our deck collapsed, our drive way that continues to flood with water every time it rains, eroding the dirt around it and causing it to sink in, despite them "fixing" it when we did our walkthrough. Now after having had them "fix" our granite countertops at walk through bc it wasn't installed correctly (it was buckling up), it has continued to separate and now has cracked all around our stovetop and a chunk has chipped off (which is also happening to another neighbor).... I'm sure if I sat here long enough, I could name even more things.. the worst part is that many of these, if not all were KNOWN issues, either from us or others who have had the same exact problems. In the beginning, QBH was quick to respond and repair but as things kept occurring they stopped responding... Beware when purchasing a QBH home. They look beautiful but have many hidden issues! Wonder why their Facebook page isn't set up as a business page that allows for reviews? read more

If I had a choice of Propane Company's there would be 5 stars. I had my home built by QBH 3 years ago. I am very pleased with my home, however the "deal" between Suburban Propane and QBH makes me wish I had never bought a home from them. To anyone wishing to buy a home from QBH, please be sure you know this, once they lock you into Suburban, you are stuck. This is the worst propane company I have dealt with from delivery to customer service. Make your own choice of propane company, if you have to buy your own hot water heater or whatever Suburban is "throwing in," pay for it yourself. Get your propane from a company that wants its customers to be satisfied. All you have to do is look at the reviews for Suburban, make your own choice. You will be glad you did. read more

I have had experience with two builders in southern MD. Our first experience with Ryan Homes was average at best. Our second experience was with QBH and they by far exceeded all expectations for the home buying process. From the design team, to the sub-contractors, everyone was professional and friendly. The name says it all! Our home is more than we could have ever dreamed and QBH helped make our dream a reality. read more

Punch list items were never completed. Jobs were started, workers left with the promise to return, and never returned. A commitment was made to replace dead trees, but they were never replaced. A disorganized and incomplete homeowners association was turned over from the builder. read more