One of the best auto shops in the area! Lawerence is the man, hella helpful and great service! The first time we came here was because my right blinker was out and I needed to get that fixed ASAP! I have a Nissan Versa 2015. It was such a simple and smooth process - we were in and out in less than 30 mins!!!! The fastest service ever! Then I went back for other services including oil change, checking out the brakes and even for switching my tires. He offers affordable pricing especially since auto shops are so pricey in the the Bay Area. He's definitely a gem in Oakland!! Just today I went because the radio fuse to my car went out and he was able to help me on the stop and we were in and out in less than 20 mins. Lawrence is a great guy and you should come him for any car issues. Super nice, fast service and affordable! read more

The whole notion of Do not Judge a Book by it's Cover aka Do not judge the Oakland (ghetto) for they can FIX your CAR....... Scene: AAA supposed to change my flat tire and ended up breaking bolt, tire, and what holds the tire to my CAR!..... Being it was AAA fault - I had to take my car to a AAA referral aka Quality Auto Service as Mercedes Service Dept. closed on a weekend....... Rating of Quality Auto Service.........(LOVE the TEAM here) - Lawrence, Manager was detailed.... from the rent car (he paid for plus insurance on rent car which he did not have to do) ready when I got there, to follow up of my car (fixed my flat tire to which Wheel Works supposed to do but he did it for free anyways, omg), and getting feedback from my experience..... I HIGHLY recommend this location if you want your car fixed right and on time..... read more

Quality Auto Service - Do NOT Judge... Team will fix your car, follow up, and get you out on a timely manner... - Auto Repair Near Me - Oakland, California

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I came here to get a smog check the other day plus an oil change. I called in advance to make an appointment thinking that it's hard to find a place to do it (In MA, only some stations do inspection services so you have to let them know you're coming.) Only as I was driving to the site did I realize that in CA you can throw a rock and hit a station that does smog checks. Anyway, I show up and they do an oil change while I wait for the mechanic who does the inspections to show up. The manager says he's on his way and will be there in 15 min. Over an hour later, the mechanic never shows. Finally, I had enough and left. The manager was apologetic and seemed like a nice enough guy. Still, I didn't appreciate going through all that effort and wasting an hour of work time just to have the mechanic no-show. read more

Lawrence and his br Gerry along with John and the team will take excellent care of your vehicle. Quality plus honesty, friendliness and clear communication. I have been a loyal customer for years and plan to continue for many years to come. Highly recommended! read more

So my car was in serious need of a smog check recently and I gotta tell you, I was hoping for the best but expecting the worst. After calling around several Oakland shops looking for a reasonable price (under $40), I ended up finding a place in San Leandro and was about to be on my way. Minutes before getting hold of the San Leandro shop, Quality Auto Service was one of the Oakland shops that I had tried calling, but wasn't able to reach anyone. Apparently they were busy with customers and was unable to answer the phone. Needless to say, I was literally getting ready to hop on the freeway to drive to San Leandro when Gary from Quality Auto calls me back asking what I needed done (since when do service stations ever decide to call anyone back from a missed call from a random number?!). When I told him I needed a smog check and asked him how much it would be for my 2000 Honda Accord, he quoted me $39.99. Next I asked him how long the wait would be for me if I drove over there ASAP and he said about 15-20 min or so. So with that being said, I took a quick detour away from 580 and headed to 1200 E 12th St. Gary was very friendly and seemed like an honest guy which is important to find in the auto repair field. His workers also seemed to be nice guys and sure enough after about 20min of waiting...I passed smog! Phew, what a relief that was to hear!! I'm sure it would've cost me hundreds of dollars to figure out what the issue was and have repaired before trying to pass smog once again. I highly recommend QAS when getting a smog check and be sure to ask for Gary!! read more

This place is not all rosy even though its name claims "Quality". Given personal experiences and waiting out for more than two months to provide review, this place is run by shenanigan motivated by profits. If you should find this review too late, make sure you thoroughly examine all work done and review all paper work before signing them. Also, using your smart phone, take pictures of everything. Be forewarned, I would not touch this place with a 10-foot pole. Updated: If it were possible, I would give it 0 stars. I just found out they didn't even connect the wires to my tail lights after replacing trunk lid assembly. I had returned more than once to get something done right. I thought the tail light bulb got burnt recently but after another shop's mechanic went about replacing the bulb, he found out the wires were not even reconnected prior to assembly. Obliviously, I was driving without one tail light for more than 3 months. Such poor quality. I will never ever come to this place again. read more

I was sent here by the tow company that damaged my brand-new car while trying to open my it one unfortunate evening. The tow company had purchased the drivers side panel that needed replacing and had arranged QUALITY AUTO to install it. Upon arriving here, I was greeted by a few friendly workers and gave them my information. Thinking it might be 30 to 45 minutes, I left the shop in search of a nearby cafe or someplace to grab some coffee. I had seriously walked less than a block and a half before QUALITY AUTO called me on my cell. They told me that my car was ready!!!!! I have never in my life had any shop do a repair in less than 7 minutes.....which is why I am writing this review! read more

I got into a pretty bad accident in early November and Gary at Quality Auto service not only made me feel well taken care of but he kept me up to date during the whole process. He was an excellent mechanic and made sure I knew what was happening with my car, and also kept me informed when the insurance company came by. My right headlight, bumper, grille, wheel and hood had to be replaced and repainted. Also some mechanical issues were replaced. Gary and his team we able to match my paint exactly and make my car look as if it has never been in an accident. I am so appreciative of Gary and his team. They even gave me an oil change and washed my car before I picked it up! My car looks awesome! I have been to Gary a few times and every time has been a pleasure. Gary is GREAT! read more

Lawrence is so easy to work with. They've worked on a couple of cars for our nonprofit and have done great work each time. They're timely, mindful of our budget, and friendly. Never push anything on you that you don't need. Highly recommend! read more

Do Not Recommend!! The manager was in bad manner. And their quality was not quite good. I took my car to repair because of a minor accident. The pumper was kind of popped out and there were some scratches. They said they will fix it but when I picked up the car I feel like they were doing nothing because the crack was still there. (Although not big as before, of course). After a few days I took my car to the OTHER Auto shop for a check, and they said the places where I had the accident before were kind of messed up, now I can see how QualityAuto did a "good" job. Other words, I think they overcharged my service. There is no receipts or notes! Won't come again! read more

I love Lawrence, he is the man. He has reasonable pricing and he knows his cars. He's very fair. I've been going to him for years. He has excellent recommendations if you need a Windows fix (unfortunately living in the bay you're bound to get your car broken into at least once), and car detailing. He's quick and efficient. I can't speak enough about his professionalism. read more

My car has engine oil leak (timing cover), this shop not fixing the problem and repair the wrong parts.

***Not sure why Yelp isn't posting my review, but hopefully they will now. This is a very good shop!!!*** Let me start by saying that the world of mechanics is a murky one. What's "good" at one point, you find later was actually a rip off. I've gone through many mechanics (unfortunately) but I've never had one like Gary. I started coming to see Gary after I realized my Suzuki Sidekick (a car not everyone will work on) needed a new engine. Gary put it in and I have had no problems with it at all, even though it wasn't guaranteed, since I got a used engine. One time I brought it in for a blown water pump and he noticed my timing belt was loose and needed to be replaced. Because of the Suzuki's design, he was able to replace the timing belt without taking the head off and he didn't even charge me any labor. I don't know all that much about cars, but I know the last time I got a timing belt changed, it was about five times what I paid him. I also appreciate that he's willing to work with you in terms of essential and non-essential repairs. He'll tell you what must be replaced and what should be replaced soon. My car started smoking once and it was repaired for what it would cost to change the oil. When has that EVER happened to you? My mother has gone to him and after getting reamed at the dealership and another shop in Berkeley, her Subaru goes exclusively to him. She had an estimate to fix her A/C from the place in Berkeley that I thought was excessively high. I bought the compressor for her and took it to Gary. He did it for a third of the estimated price and it works better now than it ever has. Every friend I recommend to him comes back pleased as well. I simply can't say enough about the amazing job they do there. It's hard to find a good mechanic and I will be taking my car to Gary for a long time to come. read more

I visited this facility on April 17, I had Engine light " on my Chevy Cruise dashboard, I talked to Lawerence ,the only tech was there that morning about 9:15AM, he was honest enough to tell me to check and identify the problem ,he checked with his little Computer and in 5 minutes he told me that there are 3 codes needs to be fixed but he can not do it and he was not sure if he will fix 100% ,so he charged me 35 dollars initial fee for checking my car and I left ,but I was satisfied that at least he was honest, good experience!! read more

I brought my car in to fix a scrape on my rear bumper and Lawrence was very easy to work with. He arranged for a rental car and even offered to drive me to their office. He had the scrape repaired within a day and charged a very fair fee. I will definitely recommend Quality to friends and family! read more

Gary is great. I have used him on all my cars and he is always honest and fair. His brother is also very professional and nice to deal with. read more

I came here to get my car fixed up because someone rear ended me and it was one my best experiences dealing with the insurance and the auto repair. Lawrence, the manager, is bilingual in both Cantonese and English and has a very good sense of humor. He had contacted me about the damages to my car and how the process was going to work. He made it super easy and convenient and informed me immediately of any changes that needed to be done. Even though I live in San Francisco, I would drive back. read more

Been going here for the past 4 years Gary does a great job...no other mechanic place can give a good price like he does.... took a 98 Lexus to change the radiator and ac air condenser in a matter of 2 hrs he got the job done really wonderful place! read more

Gary is the best. He is very honest and doesn't gouge you on unneeded repairs. I'm now on my third car since meeting Gary, he has serviced all three! He tells me when it's time to let the old car go and if it's gonna work out. Trust me folks he is the best in Oakland read more

New to the area and I look forward to getting my all of my auto service needs from Quality Auto.

I needed to get a set of used tires put onto my car after a blowout. I called Quality Auto Service because it's less than three blocks from where I live. Gary wasn't sure when he could get a car off the lift. I offered to take the second tire off myself and he told me to go ahead and come in. Gary and his tech knocked out another order to get my tires on in record time. $40 and I was out the door! Not to mention that everyone was super nice and personable. The tire specialist even (properly) put my spare away in the trunk and grabbed an extra valve stem cover for one that was missing!!! I would definitely recommend this place to friends and family even if you don't live nearby. Thanks Quality Auto Service! read more

So helpful! They took the time to show me exactly what was wrong with my brakes and how the last shop I had gone to had striped my screws before starting work. No hassling with extra work that needs to be done, and they even changed me exactly what they estimated over the phone and fixed the last shops mistakes! They provided me with the boxes the replacement parts came, which I really like, and were really easy to work with. The whole thing took 3 hours, from when I called to picking up my car. Very happy, will be coming back. read more

Ever since my car accident I was in nearly 6 years ago, I've been coming back to Quality Auto for my oil changes, tune ups and other repairs. Quality Auto has a very competent and friendly staff that works with you to insure your automotive and body work needs are met at very reasonable costs and speedy repair time. Quality Auto is more known for it's excellent body work/repair, but hopefully they will also be known for their quality automotive repair, low prices and great customer service. -Francisco read more

I would like to recommend this auto shop to everyone. I heard about this shop from my dad's friend. Since then, when I had some car problems, I would go there to check. It provided excellent services to me. I am a girl who does not know much about cars. Gray is the one who helps me a lot. He does not only tell me the problems, but also gives me some suggestions and explains the process of how he will plan to fix my car. From what he says, I can understand more about cars and I know he is worth to be trusted. Actually, I am living in Pleasant Hill. It takes around 30 mins to this shop. But I am still pleased to bring my car to Gray to take a look at because he really does good job on fixing my car and the price is fair. In fact, everyone there is nice and doing an awesome job. :) :P And I believe whoever goes there will be pleasant with their auto service!!!!!~~~~~ read more

I just returned from my oil change at this establishment and was very pleased. Gary who appears to be the owner or manager greeted me and gave me an estimate time of completion of 15 minutes. Since i had my dogs with me, I decided to walk around the neighborhood which I really dont recommend since the streets are filthy (dog poop everywhere, trash flying around, and just plain ole smelly etc) but really what do you expect from E12th Street in Oakland right? It took around 20-30 minutes which was fine. I paid their yelp "promo" price of under $30 bucks (you can pull it up by checking in) though i think it seems like it is the standard price. Unfortunately, when Gary came back with my car, he informed me that my driver side window will not roll all the way. I was honest and told him that a few years ago, I had the same issue but I had fixed so wasnt like it as a new issue however i havent had that issue for years. I appreciate that he didnt try to send me home with the unfixed issue that happened when it was in his possession but advised me that he was going to fix it though i believe he was hesitant about it initially. At the end, he asked his employee to fix it so it worked out. Gary seems to be honest guy and that's really all you ask for with a mechanic besides his skills. One of his employees also seemed really nice and made small talk. 4.5 star for the service! (i forgot to ask him what kind of oil so i hope it was nice quality one) read more

I got into a wreck for the first time in my life and I found these guys. Lawrence was absolutely amazing through the whole process and there were some hiccups with Nissan getting me the parts but I Lawrence kept me updated everyday. When UPS misplaced delayed delivering a part, he kindly offered to reimburse me for my rental for the period of the delay. I highly highly recommend these guys. Love their honesty and professionalism. read more

I've gone to Lawrence and Gary for years and have had them service various cars including my late model Lexus SUV. I've been impressed with their level of service and price. I've priced them against a lot other shops and they have always been cheaper. In addition, everytime I've dropped my car off, they've returned it washed and vacuumed -- like they do at the Lexus dealership. Not sure if they do it all the time (maybe for only bigger jobs), but it's a nice feeling to drive away in a clean car. Plus, they've dropped me off at BART after I didn't have my spare. read more

I have taken my car to Lawrence at Quality Auto Service many times for little and big things. I have always had great experiences here. Also a commendation to Jeff. These two are some of the nicest people I have ever met, and completely professional and hard working! read more

Gary has been straight-forward every time that I've gone to him. I've had my brakes done, had my heater coil replaced, and had my oil changed regularly. The price has always been better than anywhere else. They always clean my car afterward without me even asking. read more

I have brought my cars in to this shop a few times. I had pleasant experience every single time. The works are always in great quality. Craftsmanship and paint jobs are perfect. The car is nice and clean when I pick up. What gets this shop stand out from other shops is the exceptional services from Lawrence. He is professional, knowledgeable, and nice. He explains things well, stays on top, and always think from customer's best interest perspective. He dealt with insurance and made me worry free. Honest, low-cost, awesome jobs, exceptional service... What else can I ask for? Highly recommended. read more

I've taken vehicles to Gary and Lawrence at Quality Auto for years. They always get me an appointment quickly, do the work on time, and do a good job. They have never suggested doing unnecessary repairs, and they have always been happy to explain to me about how various car parts work and show me any issues with my vehicles. They even helped me study for my commercial driver license test once! The guys at Quality are friendly, do good work, and their prices are often lower than other mechanics. read more

My family and I have been coming to Gary and Lawrence for years! They have always been helpful and accommodating and honest about prices and time frames. In addition, they have recommended some great tow truck services that are fast and reasonably priced. They also have washed my car when they were done working on it! Our family has had a long standing relationship with them and we will continue to go to them for a long time. They are DEFINITELY worth checking out! read more

I was referred to this Auto mechanic from friends. I know a few different people that take their cars to this establishment and they are all extremly satisfied. I have taken both of my vehicles here more than once and I am so happy with this place. First of all, I am not the most knowledgeable person when it comes to cars, so that is why I am so happy that I found a trustworthy Auto business. This place is owned and operated by two brothers named Gary and Lawrence. They can do it it all. They do auto body, paint and all mechanical work. I even got new tires from them. This is a family owned business that attempts to satisfy the needs of their customers. All you have to do is speak with Gary and Lawrence for just a few minutes and one can tell that they are more than honest and caring. I find this business more than accomodating. They will not try to screw you over by telling you that a person needs things for their vehicle that they do not need. I even thought I needed struts because a mechanical told me I needed them, and they advised me that this was not the case. I also found that this business is more than reasonable when it comes to pricing. A few reasons to use Quality Auto Service: Pricing , way more than reasonable. They will accomodate you and get your vehicle to you in a speedy manner. They do fantastic work and they are reliable. The most important one for me is- They are super honest. I recommend this place in every way. read more

I been sending my car there since i been living in Oakland( 6+ years). Gary and Lawrence are very professional. Once i sent my car there and they added their personal touch to it and were very accommodating to my requests. Very flexible and honest. I'd highly recommend going there if you are looking to find a good all around mechanic (body & motor) that you can stick with and have peace of mind. read more

Let me start of by saying, EXCELLENT CUSTOMER SERVICE... I had an accident a few years back and they did the work on my vehicle and it was excellent service then. A year ago, I noticed the hood of my car needed to be repainted. I called to see if I could get it painted and they agreed. Not only did they agree to repaint the hood but I got a FREE car rental for a few days. I recommend this shop to EVERYONE.... Again, EXCELLENT CUSTOMER SERVICE... read more

Stay Away from Quality Auto Service. Good Service, but poor Quality Body Work. I bring my cars here at Quality Auto Service couple times. Very please with the work they done to my car the last i was there. Recently I got into a car accident and decided to bring my car back here at Quality Auto Service. Paid them 2k for body work. When i got my car back 4 days later, not only the body didn't match color, they don't even fix the dent of my driver door, scratches on my driver mirror (seem like they use regular wipe-out to cover the scratches), and the fender. Gary say they will fix it, bring the car back and 3 days later when i pick up my car, even worst, the color didn't match at all. Seem like two different color. I personally recommended Automax not far from Quality Auto Service. Today Quality Auto Service nothing but dishonesty, ripoff, and poor quality work. STAY AWAY FROM THIS PLACE. Negative 5 Stars. read more