I have been a patient of this practice for many years, and I want to begin by recognizing the…read moreexcellent medical care I have received. Jennifer, PA, has been outstanding throughout the years. She is knowledgeable, compassionate, and one of the primary reasons I continue to come to this practice. The physicians I have seen have also been professional, caring, and highly competent. Unfortunately, my recent experience with the front office was extremely disappointing and warrants attention from management. Two days before my scheduled appointment, I received a voicemail at approximately 6:00 PM informing me that a referral was required. The following day, I contacted my primary care physician's office and learned that, for a priority referral, the dermatology office needed to contact them directly and provide specific information necessary to process the referral. I promptly left a detailed message for your office explaining exactly what my physician's office needed and specifically requested that someone contact them. I did not receive a return call, text message, or any other communication. As my appointment date approached and I still had not heard from anyone, I became concerned. On the morning of my appointment, I contacted the office again because I wanted to ensure everything was in order before making the trip. Once again, I received no response. Despite my repeated efforts to communicate and resolve the issue, I drove approximately thirty minutes to my scheduled appointment only to be asked at the front desk whether I had obtained the referral. I explained that I had left messages, contacted my physician's office, and attempted to follow up that very morning because I was concerned that no one had responded. The receptionist's response was that the office was short-staffed. While I understand that staffing challenges occur, they do not excuse a complete lack of communication with patients. When I expressed my frustration that no one had returned my calls or messages, I was essentially told that it was not the office's problem. The receptionist then abruptly ended the conversation and indicated she was done discussing the matter. My appointment was canceled and rescheduled for later this month. My frustration is not simply with one employee's attitude. The larger issue is a complete breakdown in communication. I left a detailed message the day after receiving your voicemail regarding the referral. I contacted the office again on the morning of my appointment because I had not received a response and was concerned there might be a problem. Despite these efforts, no one returned my call, responded to my message, or informed me that my appointment could not proceed without the referral. As a result, my wife and I spent time and fuel traveling to an appointment that could have been canceled or rescheduled with a simple phone call or text message. Patients should not bear the consequences of internal staffing shortages or communication failures. I fulfilled my responsibility by following up promptly. The office failed to fulfill its responsibility by communicating with me. I also requested the name of the Office Manager so I could discuss my concerns through the proper channels, but that request was ignored. I am a 67-year-old patient. I followed every instruction given to me, contacted my physician's office, left messages, followed up, and attempted to avoid exactly the situation that ultimately occurred. All I expected in return was basic communication and professional courtesy. What makes this especially disappointing is that this practice presents itself as a Christian-based practice, which is one of the reasons I chose to become a patient. Christian values include respect, kindness, accountability, and treating people with dignity. My experience on this occasion did not reflect those values. To the practice leadership: Your providers are exceptional, but poor front-office communication and unprofessional treatment of patients can damage the reputation of an otherwise excellent practice. I encourage management to review this incident carefully and address both the communication failures and the manner in which patients are treated at the reception desk. I sincerely hope these concerns are taken seriously so that future patients do not experience the same frustration and inconvenience.

I was greeted by a very nice lady. Once I entered the building, she helped me with the app that is…read moresupplied by Metro dermatology so that I would be able to get text and test results and messages from them. That would work great to avoid calling the office before or after hours at missing a person to chat with, or being on hold while they're surfing, another customer, or waiting for a callback. It's the perfect means for busy people this day at age. I met with the doctor. She greeted me and went right to task communicating everything she was doing and what she was thinking through the process she was very thorough. I think because they do such a great job. They get booked quick and getting an appointment may take some time. Of course it's not an emergency in an emergency or great concern. They would get you in rather quickly. I'm glad that I found them. I trust that they are taking care of my needs and every avenue that is needed.

Conquer Therapy Services was absolutely amazing! We worked specifically with Lauren & she worked…read morewonders on our son, Jett. My son was born with an extensive list of medical issues (including hydrocephalus & cerebral palsy, level 3), due to prematurity, causing him to have extreme delayed motor skills. He is 2 & struggled with sitting up & could not stand. But, within 3 weeks.. he is now sitting completely independently, standing up & pulling up on furniture all on his own. Lauren was kind & patient with him & the help that she provided my son has been life changing. We are forever grateful to Lauren & Conquer Therapy.

Conquer Therapy Services is AMAZING!!! Danielle has been a part of our daughter's care team since…read morethe first year of her life and has been an absolute life saver! She really empowered our family and helped us investigate what was going on with our daughter which lead to her ultimate diagnosis. We've also seen Lauren (PT) and Jeanette (OT) and they are great too! We love absolutely everything about Conquer and we can't recommend them enough!

We go here for my son's speech therapy. Absolutely amazing. Office is nice, clean, & organized…read more Miss Alaina is wonderful.

ABC did a great job providing therapy for my son. The staff is top notch and professionsal. We had…read morean amazing experience and highly recommend the team at ABC.

I am really not one to leave a bad review in situations like this, and I really hesitated to do…read morethis one, but I am very disgusted with the staff member from this office, a lady who called me the other day to collect a whole $75 from 7 years ago, yes SEVEN years...telling me it had to be paid before she would schedule my biopsy that my general doctor referred me to this office for. I don't even recall an outstanding bill and I was more than obliging and understanding while talking to this lady, even tho she was very condescending to begin with. Since this bill was sent to collections 7 years ago, it's illegal to even collect since it was sold to the agency, and would have been written off a long time ago, so why not just exercise the right to refuse treatment to me or require me to pay up front or something? I am not sure what kind of Mickey Mouse billing practices are going on at this office. I was actually more than willing to pay it while on the line when she asked me to. I work for the insurance company, I have an FSA, I pay my bills....but this pushy lady just kept on with the smarta$$ remarks, I didn't appreciate it, and was certainly not comfortable leaving my medical issues in the hands of such a seemingly disgruntled, absolutely unprofessional person who is most likely, unfortunately the first person people encounter, and I finally told her that I will just find another doctor. I really hope these calls are recorded and that someone can address this unhappy dried up worker before she drives more people away. I have told my doctor but not much more I can do.

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I headed to Quest Diagnostics for a routine blood and urine sample per my doctor's request. It was…read morethe first time I've had my blood drawn, and I was very nervous. I don't like blood and was walking into the unknown. However, I was warmly greeted by Goldie, the phlebotomist. In sum, she was an angel. She automatically put me at ease with her conversation, humor, and kindness. She did her best to make me comfortable and provided all of the information I needed about getting my results. Getting lab tests is never fun. Never will be. BUT, I was pleasantly surprised by how easy it was due to a kind and understanding person.

Horrible service nurse of Dr Bradleh on the phone. She Doesn't try to help people out…read more Rediculous. Recommend people don't go there

From the owner: We welcome patients of all ages from small children to the elderly, and our goal is always to…read moreprovide you with the most comfortable office experience possible. Our podiatrists provide each of their patients with the information they need to make good choices about their foot and ankle care. So, if you are looking for an experienced doctor to help provide foot pain relief, we invite you to call us today to schedule. We look forward to helping you take your "Next Step".

Dr Rise Batten was suppose to do a hysterectomy in which she done a hysterectomy on me. In turn I…read morehad talked to her 2 in weeks in advance and said I couldn't afford a hysterectomy as I am single and don't get paid for any time off. So I was off 6 weeks with no pay. If I had been warned that she may do this I could have saved money to pay my bills and get my vehicle fixed.