Unprofessional in scheduling and following their listed instructions on Groupon. I texted them to schedule but they would not let me book unless I sent my voucher. But as you can see in the screenshot it states you show your Groupon voucher upon arrival. I tried to explain this puts a person at risk of getting to the spa and someone saying your voucher has been already used. All I asked is if they could follow their rules listed on Groupon but they decided it was best to make up their own. They could have taken my card information if they were worried about me canceling, not that I would have but I definitely not using their services now. ------------------------ They responded and they're missing the point. I want to clarify my concern for future customers. My review was never about the quality of services, since I wasn't able to experience them. It was about the fact that the spa's booking process does not match the instructions listed on Groupon. Groupon clearly states: 1. Book your appointment in advance by texting the merchant and mentioning your voucher. 2. Show your voucher upon arrival at your appointment. However, the spa required me to send my voucher number before confirming my booking, which is not what Groupon states. My concern is that this puts customers at risk of their voucher being marked as used before they ever receive a service. I respect businesses protecting themselves from cancellations, but that can be handled with a credit card hold -- not by asking customers to surrender their voucher in advance. I hope this feedback helps improve transparency for future Groupon buyers. read more

QUA Spa - Massage Near Me - San Francisco, California

See all

I received a $50 SpaFinder gift card and decided to give QUA Spa a visit. I had the Signature Oxygen Facial ($149) with Eva and had a wonderful experience. My skin felt amazing afterwards, and I felt so relaxed throughout the session. The other thing I really appreciated was that I was not pushed to buy any of their products after my session. I have unfortunately had this happen at other spas, and it always makes for an awkward and unpleasant experience. On the contrary, Eva simply gave me some general skincare tips based on her evaluation of my skin, which was much appreciated! I see what other reviewers are saying about the actual premise of the spa; the treatment rooms are quite small, and I can see how noise could travel quite a bit if there was a lot of talking/commotion in the lobby. Fortunately, I did not experience this, and overall had a lovely experience. I will definitely visit again! read more

I wanted a quick spa treatment and decided to check this place out, since it's near my job. The owner is so friendly and accomodating. I was able to book via text and got a massage and oxygen facial combo. The massage was awesome and relaxing, but that facial was something else! I am not quite sure what it all entailed, but it was relaxing, smelled good, and left my skin looking nicely plumped and moisturized. My total treatment was about 90 minutes and I paid under $250 - you can't beat that deal! I definitely plan on going back, since it was well worth it and the service was awesome. One thing to note is that parking is atrocious however there is a parking garage next door that you can use (pending space availability). Best to take a taxi or rideshare (or get dropped off). read more

We had a fantastic experience getting two QUA massages for my friend and me. The package includes a foot soak, scrub, clay mask/lotion, and a 90-minute massage. I was thrilled to use my SPAFinder gift certificates, which made the experience even more enjoyable. The massages were incredible, and the masseuses were incredibly attentive and skilled. As a small tip, if you're visiting from a different area, I highly recommend getting a ride instead of walking. The environment outside the spa didn't feel the safest. read more

I have been having major issues with my skin, breaking out and redness and very dry skin. Booked and appointment with skin specialist Eva. She explained what she was doing and I waited in a nice room. My skin looked amazing and felt so fresh and new. Eva suggested some products. I will come back at least every two months or so. Highly recommend Eva and qua spa. Parking is also easy here too read more

Had an excellent facial and massage with Joey. She was very thorough and made the whole experience feel relaxing. 100% recommend!

Booked for a deep tissue massage but there was nothing deep about the massage. Felt like a gentle rub with the forearm for an hour. What a waste of time and money. Didn't even ask where the tension was and where I would like to focus on. read more

My daughter had an amazing massage with the hot stone add-on, and I had an incredible facial with every possible treatment included! We both had an amazing time and highly recommend this spa! Added bonus, the hilarious Waymo parking lot next-door! read more

I had a gift card to use and I still felt disappointed by my facial. The facial itself was subpar but not terrible however in midst of my service another employee opened the door and walked in to have a full on convo in the middle of my service loudly with the person doing my facial (with no sort of apology) which I felt was very unprofessional and unacceptable. I was willing to let this go but following that there was also a good probably 10-15 minutes where the esthetician straight up just left the room lazily after throwing a mask on me and seemed to have taken an extended break. I understand a couple of minutes but was shocked as I realized what was happening. I never had a facial where someone just left me there for so long unattended and honestly felt like a waste of time / money despite having a gift card which says a lot. No explanation of the products being used on my skin or discussion on my skin concerns or type. The room is also very cramped and outdated, to add on to the otherwise unrelaxing energy, service and environment. read more

Had the best experience here! I'll definitely be back for many more appointments. Highly recommend everyone to try a massage here at least once -- 10/10. read more

Very relaxing, Joey knows what she's doing. Very pleased with the service! I got a prenatal massage and left feeling better than I have in months. Thank you! read more

Yesterday, I treated myself to the Anti-Aging Collagen Firming Oxygen Facial with Joey. And O.M.G best Facial ever !! She has magic hands.second day my skin feels so smooth, firm, and rejuvenated . Cant wait to book her again. read more

QUA Spa - Massage Near Me - San Francisco, California

See all

My friend who was visiting from Toronto booked us into Qua for an afternoon of pampering. I'll admit I was skeptical, mainly about just how relaxing spa treatments in this location could be. Happily, I was wrong - this place is an oasis despite its address! After a facial from Eva and and a massage from David I truly felt like I'd taken a vacation. read more

I struggled A LOT with deciding if this experience was a 3 or 4 star rating. While the massage itself was pleasant, the thin walls and sliding door made every small noise sound incredibly loud. This made it very difficult to fully relax and enjoy the experience. The price was fair and I did like that they accept Spa Finder gift cards. Again, I feel obligated to rate 3/5 because in the end, my massage was only as relaxing as the overall experience and with all the noise (I could hear someone coughing next door, customers/employees engaging in conversation, etc.) I just couldn't see myself returning. read more

QUA Spa - Massage Near Me - San Francisco, California

I was able to book a same day, last minute treatment at Qua and had a great experience with Poy! She was very sweet and skilled in many types of massage therapy. If you're looking for deep tissue/very deep tissue Poy is the person to ask for! The overall space at Qua is small, but it's cozy and calming and the staff are really kind and friendly. The rooms are clean and relaxing as well. I'll also add I found Qua via Spafinder, so they accept their gift cards and if you don't find the booking time you want online you can call to see if they have additional options. Thanks to Poy and the staff at Qua for a lovely experience! read more

I have been here twice and both massages have been wonderful by the two therapist's. I felt so relaxed and reinvigorated. My muscles felt relaxed and the cramps that I was having , which was the reason I went in for massages is greatly reduced. I highly recommend this place. They both of their massage specialists read more

I've had many facials in the past with little to no noticeable improvement, but my experience with Joey has been a total game changer! After just one session, I've seen a drastic improvement in my skin. It feels smoother, clearer, and healthier than ever before. Joey is truly the best--so knowledgeable about skin care and takes the time to explain what she's doing and why. Her recommendations are always spot on, and you can tell she genuinely cares about your skin's progress. On top of that, the entire experience is incredibly relaxing. I always leave feeling refreshed and rejuvenated. If you're looking for real results and a facial expert who knows what they're doing, I highly recommend Joey. I can't wait for my next appointment! (been there twice now ;) ) read more

I got the anti-acne oxygen facial with Joey today and oh my god was it worth it. My skin already looks so much better, but the experience alone makes me want to come back. Joey thinks of everything. Most facial massages during the treatment just feel nice, but I could tell she knew what she was doing hitting pressure points and moving my skin kind of in the similar motions you would do with a gua sha. During the mask (with an added LED mask) she massaged and stretched my arms, legs, scalp & neck so it was like getting a full body massage on top of my facial. Even sitting up at the end she supports your back and puts a warm towel on your shoulders to help bring you back from your near comatose state of relaxation. I cannot speak of her more highly. Go get this facial. Thank you Joey!! read more

Very clean, friendly staff! I enjoyed my visit very much. Definitely will comeback again to work out those pesky knots! read more

Absolutely amazing!!! Joey does an incredible job managing and making guests feel pampered and welcomed. The masseuses are all so good it's definitely very well priced. Recommend to anyone looking for a clean, reliable, well managed establishment as well as for athletes and those looking for stress reduction. Bravo Joey read more

Very unfriendly, judgmental, cold vibe. My appointment was for 11:40am, and I came in at 11:44am. The owner was immediately frustrated and said now that you're late I only have 20 minutes with you. I felt really bad, I did not realize being 4 minutes late turned a 1 hour appointment into a 20 minute appointment. Additionally she forgot my appointment was for a facial... she thought it was for a massage.. I'm grateful she added on extra time after her being frustrated with me for being 4 minutes late and did extra skin care.. it felt great but it didn't look great the following day... I still had puss and a lot of pimples that were not extracted...also at the end she said next time come on time so I can do more. I WAS ONLY 4 minutes late! She said I had to come 10 minutes early and this was never clarified in the text messages, as shown in the image. She tried to sell me acne products and I told her I can't afford it but I'd come back in a couple of weeks . Her response was "either way it's money in my pocket". So rude! Also, she said tip isn't included and I gave you a $179 facial not the $139... I did not ask her to do this and she told me she did it after the fact which I'm grateful for but the results did not show and she was insinuating I should tip more.. like seriously lady -_- .. If you want to relax, have a good facial and quality care do not go here. I won't be going back. I still had pus the next day... redness... still now on the 3rd day... dry skin... worst experience. read more

I highly recommend QUA Spa. Their signature massage is the most thorough and therapeutic massage I've ever had. The staff are lovely and so is the decor. Happy to support this fine business. read more

I had an incredible experience at Qua Spa - truly the best facial ever! Highly recommend to anyone seeking a fantastic facial. Joey worked wonders, and my skin looks amazing. Thank you!! read more

I just had the most amazing massage and facial. Joey cured my shoulder pain with an expert massage and my skin looks radiant from the facial. I highly recommend QUA Spa. read more

It was very difficult for me to come up with a star rating to be 100% honest. Let me preface this by saying, I would return to Qua, but I do have some complaints about my experience. Overall, my massage was good, and I would try this location again to see if I could have a better experience next time around. I booked my appointment around 1130am for the same day, at 115pm. I arrived at 110pm and no one was at the front desk, there were many signs saying to use quiet voices, so I didn't want to shout or make sounds. It took a few minutes but eventually someone came out of a room. My masseuse explained their system was down but she would be happy to still see me. I was thankful but a little weary. Overall, the massage was really good. I have one "big" complaint and 3 "small" complaints. My first complaint was that my masseuse stopped a few times to either text someone or change her personal music. This was honestly kind of annoying esp when she was massaging my left leg, she stopped at least 3 times to change a song (I assume) or to do something else. It broke me from my relaxation and just didn't feel good. It happened multiple times. My smaller complaints were: 1) Her hand massaging was great and loved the pressure. When she massaged me with her arm it felt more like she was rubbing lotion on me than anything else. She did it a lot on my back and it just felt like nothing. I'd say maybe 60% of my massage was very enjoyable, 20% was just annoying / I hated it, and the other 20% was just ok? It actually made me annoyed because she would push her elbow in, make a twisting/flicking motion, pause and not move for what felt like minutes, and then make a light and slow motion of spreading lotion on my back. This along with her not hearing me because of her airpods a few times, I was annoyed. I've had many many massages and I've never had this elbow flicking experience before 2) After my back portion of the massage, my back was cleaned with a warm towel. This was nice, but oddly, she left the wet towel on my back, then put the sheets and blanket on top of the wet towel, and then proceeded to massage my right leg. Well, that warm towel quickly became cold and now I was uncomfortably having this cold and wet towel over my back. It was really strange. Like, I get if I were getting extractions why you may do this, but no massage I've experience in the past has left a wet towel on me, assuming to leave on me for half of the massage? Once again, never had this happen in any other massage experience, what was the point of leaving the towel on my back? I asked her to take it off before she proceeded to my next leg. 3) When she started my massage, she did not reposition my leg pillow. When I flipped over to lay on my back, she did not give me a neck pillow or cover my eyes with a towel - details that honestly really do matter if you're paying $100+ per hour for a massage. Overall the woman who massaged me was really sweet and I did enjoy my massage. I debated between a 2, 3, and 4 star review. I just think I would like to try another masseuse here and see if I could have a more professional experience. The walking away to adjust music or message someone is not ok for a spa experience Last note, because their system was down, they had to take a photo of my credit card and their boss / manager charged me from somewhere else. I did it because well...what other choice did I have if I didn't have cash at that moment?...and so far no weird charges, but it was a sketch first experience. I trust they won't steal my info but still, a photo of my credit card is floating out there and that just is unnecessary read more

I had a facial and massage done here. They were very prompt on their services. Right when I arrived, they brought me into the room to get started so I didn't have to wait at all. The staff were very friendly as well and took their time on my skin. I especially enjoyed the facial massage! That was very relaxing and my face was glowing afterwards. read more

Nottt the best experience I've ever had. I got the Groupon for the one hour Swedish and this up charged me $10 to change that to a deep tissue. That's a first. My Masseuse was 5 minutes late so the massage started 15 minutes late which made me late for my meeting. The room was freezing, the face hole in the table wAs so tiny I felt super constricted. My masseuse kept going on about how my body was so tight that I needed more time, instead of time managing better. For example, she spent about 20 minutes in the over-cover prep instead of just a few. Her nails were sort of sharp too so that was distracting and not pleasant. I kept having to remind her to work my lower back which is the only thing I really circled on the chart before the massage. Then in the middle of the massage she tried to upsell me again and stepped out of the room to ask how much 15 minutes was from the receptionist, and then kept reminding me I have to do longer massages next time. Elaine added five minutes of extra time as a gesture for being late (and reminded me twice), which was sweet and overall a nice lady, but not exactly a fulfilling, enjoyable or relaxing massage. The venue itself was very clean; I walked in at someone was vacuuming which really should be done before opening hours. I enjoyed cucumber water, tea and treats beforehand, but the receptionist didn't even ask me if I enjoyed the massage after, and I was shocked that she didn't comp the extra $10 or give me a discount for the tardiness. Overall most likely won't return. Didn't walk out with the feeling that the masseuse "got me", or that the customer service was superb. I'm sure other would enjoy a simpler massage there but I needed real work done on my lower back because of my bulging disc induced chronic pain. read more

QUA Spa - Room- chilly, uncomfortable table and linens - Massage Near Me - San Francisco, California

See all

The facial was fine - micro-abrasion anti-aging. The atmosphere was terrible. You could hear the other people around you so it was hard to relax. There were wall hangings on the floor in the room. The service was 'just get the job done', nice but not high-end as they try to portray. She was fast and abrupt and didn't tell me what she was doing at each step - small but would make a difference in the experience. It was a 1h15m facial and it was less than an hour of service. My husband had an hour massage (he could hear us next door talking so never relaxed and his masseuse didn't speak English) that started same time and he came out after me. Both services with tip was $350 which seems high for the lack of quality. read more

Joey is really experienced and amazing. I had problems with my acne for a long time. She personalized my facial for me. My face felt clean and fresh after. The room is clean and comfortable. Highly recommended! read more

You get a lot more than what you bargain for. I was my first time at Qua. I saw it had good reviews and decided to give it a go. I had the pleasure of getting reflexology services by David. My boyfriend received the Qua Signature massage from Madeline. We were absolutely blown away by the quality and care from David and Madeline. The only thing is I wish it were more private. My boyfriend could hear the conversation I was having with David about foot reflexology and it made it harder for him to concentrate on his massage. But other than that, it was a great experience. Would come again. read more

Massage was great - I believe it was by Dave or David.... Facial was almost the worst I have ever received. No steam. (First was when I was deployed in Iraq) No extractions. Shit products. I get facials on a regular basis and every single person has always talked through everything they have done. Felt rushed and a waste of "their time". Cellophane and a towel on my face during a facial and serum is not worth $100. I didn't come for the 30 minute shit massage on my neck either. Don't waste your time on facials here. read more

GO SOMEWHERE ELSE! Literally the WORSE spa I've ever been to!! Didn't know I could meet someone who could f*ck up a massage but yet I did. I had a massage and it felt as if she was basically moisturizing my skin. Like oh hey friend ur back is ashy let me get that or like a friend putting sunscreen on my back.... No type of pressure felt .. aint sh*t get massaged. She kept fidgeting around with the lotion dispenser shit like she did not prep the room & see how much lotion/oil she had...it was just BAD ! At least she kept her mask on? :/ Now onto the facial, this was my first facial & the lady was giving me white hippie anti-masker she was like oh I'm vaccinated & was not gonna wear her mask. Any who, I had the oxygen facial ... she was telling me how it's a lil scam and she just puts air on my face & how I should upgrade to microdermabrasion which is better and yadda yadda so I did for an extra $40 ! I honestly don't know what this lady was doing to my face but it took so damn long and wasn't enjoyable. I was stressed!! ;( So that's how a spa day turned into me leaving more stressed than when I walked in & I was out of $260 for bullsh*t service. Thank you for coming to my TED talk ! read more

I tell you guys this is an Amazing spa experience i ever had in this location. All I can say right now is WOW. The atmosphere was incredible. You walk into the lobby and it's Bright, Clean and Smells Amazing . They are super friendly and attentive, from the moment I walked in she greeted me with a smile and held the perfect amount of interaction. They suggested me "ALL ABOUT FACE" facial, I cannot tell you how thrilled I am with the end result. My skin felt great and glowing. My husband also had their "QUA SIGNATURE MASSAGE". It was really good and relaxing. These guys know what they are doing. Just give it a try. If you're looking for a High end spa, This is the place for you high end experience with affordable pricing read more

I had a great experience! Joey is amazing. She's very patient and took good care of my skin. I can see the difference after the oxygen facial. She also did a good job massaging my arms and legs. Highly recommended! read more

The receptionist was a bit frazzled- she did confess she was filling in. We did not receive a tour of the facilities, instead we went right into our rooms. My deep tissue was good, I asked her to focus on my shoulder, which she did. One thing to note, this facility does NOT have a shower, so unfortunately I had to get back on the airplane in all my oily glory. Plus that they have easy to navigate online booking. read more

I like to try different nail salons around the city and this one got so many great reviews I decided to give it a shot.. The place is clean, and very welcoming by the staff, however, it seems this place specializes more in massages and not so in mani pedi. The 45 min signature manicure was not that incredible. Unfortunately I didn't feel she did a very good job (doesn't seem like the nail polish was applied in a good, even way). I normally go to places where I pay $15 and get much more and a far better result than the $30 this had cost... *Just an update, the nail polish started peeling 2 days after. read more

The team at Qua have gone above and beyond to make a little oasis on Mission, and very specifially during this time to make me feel comfortable. I walked inside and was promptly greeted. I was early so had a little wait in a nice seating area behind reception. My therapist greeted me and showed me to a room, she was wearing a mask and face shield to protect both of us, I can only imagine how warm that was during my facial. The service was wonderful, facial and extended facial massage and a complimentary brow tidy (which I was overdue for). I walked out about 90 minutes later feeling thoroughly pampered and relaxed and definitely glowing. I made my next appointment, a facial and massage package, in a month, I am looking forward to the spa package. Thank you for such a wonderful experience. read more

My friend and I bought a Groupon to get deep tissue massage here. Upon arrival, I was given a sheet to fill out my medical history as well as a picture of a human outline to indicate which areas I wanted to focus on in my massage. I was in desperate need of some relaxation, and I enjoyed my experience. The lady who worked on me spent a fair amount of time on the knots in my back and neck. Walked out feeling like a new person :) read more

Massage with Ploy was wonderful. Deep tissue, very strong and addressed the areas I requested. Very calm and beatiful space, and parking in the same building. Highly recommend. read more

My partner and I came here really excited about the place. It seemed very nice, clean and relaxing. It would've earned our business had it not been for one of the "therapists" named Ploy. We each asked for a 60 minute Swedish massage but, unfortunately, I ended up having Ploy as my masseuse. Before she even began massaging me, she said that if I want more pressure I must upgrade to deep tissue. I was a little confused.. Like who says that before even starting.But it became clear to me that she was trying to UPSELL!! She became upset that I wouldn't upgrade so she proceeded to just rub oil on my back and applied no pressure at all. She was intentionally giving me the worst service possible as payback for refusing to upgrade. I don't mind paying good money for good service but I'm not gonna let someone hussle me like that. So I asked her to end the massage early and I told her why I don't wish to continue. She got really angry and started SHOUTING and saying "Don't tell me how to do my f....ing job." I asked her calmly not to raise her voice at a customer and then she screamed "I'll TALK TO YOU HOWEVER I WANT." She then went on screaming and shouting profanity. At one point she even said that "YOU'RE BODY IS SO BEAT." I found it hilarious to hear those words coming out of her mouth... but I didn't wish to engage with her at her level. As a business owner and a massage enthusiast, it only takes one employee like PLOY to ruin a business's reputation. I feel sorry for such a great place having a terrible employee like her. Her coworker even offered me an apology and free session but I won't be going back as long as PLOY still works there. read more