I am updating my disappointing September review after extensive phone calls with the manager of both branches, Fillmore and Union, Heidi Jones.
After Heidi saw my disastrous review of how one of her newer staff handled my situation and how upsetting it was for me to be charged for a no-show under such stressful and extenuating circumstances, she refunded me the total amount that her staff had originally charged, which alleviated me from that much stress (I was prepared to call my card company to dispute such an unfair charge).
Not ONLY did Heidi refund me for the appointment I could not make due to my car accident on my way over to Redmint Fillmore, she also offered to rebook my original lymphatic massage appointment along with an acupuncture appointment with her two best therapists, Ari and Diane, respectively. After a month of healing and sorting the accident details out, I finally took Heidi up on the rebook offer and went into the wellness center with cautious optimism, but I really did trust Heidi had my best interest in mind and trusted her selection of therapists for my health circumstance.
The appointments were exceptional, and Heidi was very accommodating with me on adding a cupping treatment on top of my acupuncture with Diane for optimal results and relaxation. The time passed by quickly and both Diane and Ari were very friendly and medically knowledgable therapists in their respective areas (even beyond). Both made me feel comfortable with the treatments they were doing with me and very pleasant to speak with. Both therapists (and Heidi) also listened carefully to my current ailments or trouble areas and I feel very relaxed and refreshed, even the day after.
If there is ever a mediocre or disappointing experience at Redmint that you have had, I highly recommend reaching out to Heidi directly, via phone or direct messaging. Just ask for her contact with the center's staff, and they will likely give it to you without trouble. Heidi will right any wrongs and is one of the few business managers in SF who still cares about client experience and satisfaction. She is a wonderful human being, filled with empathy and a true focus on client wellness, both mental and physical. Thank you again, I am glad we could get everything sorted, and I look forward to my next appointments here with the staff! I have renewed confidence in this business and feel comfortable recommending it to my community and friends once again. read more