Been coming here for a few years now. Our most recent visit was this past Saturday 4-11-26 and I have to say this Qdoba was absolutely disgustingly dirty! Everything needs to be cleaned from floors, windows, doors and especially the kitchen area and grills! This is the worst I've ever seen it! They need a professional cleaning crew to come and give it an overhaul before I will be eating there again! The food is decent but the place has really gone downhill as far as cleanliness! Take some pride in your establishment and clean once in awhile! read more

The service was poor, we waited 5 mins in an empty line to be serviced. The food was gross I couldn't even finish it. The containers holding the food were either empty or mixed with other items. read more

QDOBA Mexican Eats - Southwest Steak Burrito - Mexican Near Me - Kalamazoo, Michigan

This is the most disgustingly filthy restaurant I have ever been to in my life. I feel like the health department should visit them immediately. read more

The general manager is very unprofessional and I don't understand why he is still at this location. I heard him tell his employees to slow down when it comes to customers but rushing the same person out the door. I also don't see why there is a need to slam doors when going to re fill an item on the line. Just very rude and unprofessional this guy needs to go. Bad location nothing they do can to make it better. read more

In considering a place to go for a good amount of healthy fast food, Qdoba Mexican Eats may be one of the better choices. I ordered the Bowl and chose: brown rice, black beans, grilled chicken, tomato, other vegetables, shredded cheese, and lettuce, for example. Where else can one choose brown rice? However, tables needed to be cleaned for new patrons. read more

This location is always a mess. I go strictly on an emergency basis when I need something quick. Behind the counter is always a disaster. There is food EVERYWHERE. On the counters, all over the floor, etc. Occasionally you will get a super pleasant employee and then you never see them again so I am guessing they hated the environment. Last time I was there, one of the girls who was on the line had super long braids dangling in the food. She was cutting meat on the side and her braids were flopping all over the food. Then she went to the line to start serving and surprise, her braids were all over the place. Another guest in line said something and she said "no they're not" and then got really snotty. Even though it seems they are always making fresh meat options, whenever I get something, the meat is dry and hard. I assume they just overcook it to death. read more

Had a great experience at this location while visiting town, great service, atmosphere and food! Olivia took care of my order and her customer service was excellent!! read more

Food was good but not as hot as I would have liked. The customer service was terrible tho. Two ladies were mad at me for asking questions and for asking for more ingredients on my bowl that I'm paying for. Maybe they just had a bad day but they were incredibly rude and did not make me feel welcome there. read more

We have been to this Qdoba many times over the years. In the past year or so, the place is unfriendly and usually needs cleaning. We feel like we are unwanted. We tried it again today and it was more of the same.... No greeting, staff turned their back on us when we entered the line. There was no one in front of us in line. I reached out and asked how the server was and she finally looked at us. It was hot today and even hotter behind the counter so I get that the working conditions are difficult. However, we have choices where we get food in the area. The food was fine but the dining area had mostly dirty tables. We had to clear food off of our table to sit down. It's too bad because we like building our own bowls but we are not willing to be treated poorly and sit in a dirty eating area. Sad... read more

The girl working was chill, but the restaurant was not clean doors filthy the floor were so dirty that my shoes were stinking to the floor! Ewww not a clean table in sight! and the prep area was a hot mess everything was old! The gauc was so old it was purple/black in color! And they forgot a steak on the grill and it was just sitting there becoming charcoal! If we didn't say anything, it probably would've caught fire. All and all horrible! read more

QDOBA Mexican Eats - Steak bowl - Mexican Near Me - Kalamazoo, Michigan

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The young man who waited on me fixed the best Burrito. I enjoyed myself he helped me through the whole process. He had the nicest smile. I told him his mother raised a real gentleman. She would be so proud of him. He served me but he was so kind and let me out. I was in a wheelchair. I had a chicken burrito that was delicious. Also I noticed when I came in they had a table all set up for game day so you could see all that food you would get. Really nice save yourself some steps order your party from QDOBA read more

Went there on February 1 ordered a steak burrito and a steak quesadilla now the lady in front of me ordered a chicken and shrimp burrito type meal and my husband is allergic to shellfish so he can't have the shrimp. Got to check out and was watching them load my bag and I told the guy he was putting the Ron sandwich in my bag. He said no this one is yours got home sure enough it was not the sandwich I ordered it was the shrimp which my husband cannot eat, upon discovering this, I tried calling the store no answer. I tried several times that evening and I've even tried again this morning no answer. Very disappointed and will not be back unless it's to get my money back! read more

QDOBA Mexican Eats - Sshrimp - Mexican Near Me - Kalamazoo, Michigan

Extremely dirty - food prep area and floors were disgusting and trash cans were overflowing. Employees working there were doing their best but yikes. Avoid this place read more

We went in tonight for dinner. It's July, the air conditioning obviously isn't working it was really hot in there.

Highly highly recommend the Qdoba on Gull Rd !! I work across the street and it's super hard to not choose Qdoba for lunch everyday! Why !? Cuz Ryan and Abby are so awesome and take great care of me always! They are so attentive and kind! The food always looks so fresh and stocked up! The rest of the team are extremely friendly and I wish I remembered everyone's name ! I wanted to say thank you to this gull rd qdoba because you guys are always looking out for your local banker and making sure I have all the yummy food ! Always so quick and easy to run over and order and I know there are always smiley faces behind those masks! Thank you friends xoxoxox ! See ya again tmrw and ps thank you helping me figure the rewards program !!! Burrito Bowl with brisket cilantro lime rice shredded cheese mild salsa corn lots of cilantro guac sour cream plus my free side of chips and queso by signing up for the rewards program with the app !! Ps brisket 50 stars !!! Try it!! read more

QDOBA Mexican Eats - Mexican Near Me - Kalamazoo, Michigan

I ordered 3 cheese nachos on Uber eats and they didn't give me chips. So I talked to Uber customer service and they gave me 5 bucks credit which wasn't enough to cover it. I had to pay extra to get my food. I asked the delivery driver if they could give me an extra serving because they forgot the chips in my first order and they were rude to her?? Like what the hell is your customer service. I don't understand why people act like this in customer service jobs. Anyways I lost money and got barely any chips when I just got my chips and salsa. Thanks Qdoba! Edit: the assistant manager xandra hooked me up thank you read more

Very Dirty place to eat! Sticky floors and tables. No hairnets or gloves on the staff! Bland food!!! I don't know what happened to Qdoba. All their Kalamazoo locations are horrible! read more

I met my wife here for lunch the other day. It could of been cleaner but the food was good, quick and a reasonable price. We will be back!

Slow service and the dirtiest QDoba I've ever been to. It's unfortunate that the employees and management don't care about the overall cleanliness or having items prepared that should be. I have regularly been told that it will be a wait for frilled veggies because they are out. The employees are in filthy uniforms that look like they've been wearing the same thing all week. Yuck. Hard pass. Done with this place forever. read more

I've never had what I consider a good experience here. but today I had to call after they had opened to get them to unlock the doors. shrimp hadn't been made. there was no fresh guacamole. the girl tried to serve me black guacamole and then said there wasn't any more made. she grabbed some off of another line but it wasn't much better. they are going to get someone sick. it was dirty. the workers were all scowling and looked annoyed. read more

This QDOBA is pretty much what you'd expect from the chain. The interior is well decorated, and it's generally pretty clean. The staff is relatively quick and courteous. The prices are a little high for what you get, but they're in line with other similar restaurants. We've always enjoyed the food quality. read more

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Dirty floors, Uncooked Rice, Mid service once again. Not coming back ever, gave it too many chances. Not happy

I'm sorry but I can't believe this place is still open. So frustrating. They are constantly closed even though open sign is on. We tried to order online to maybe help them out since the inside isn't usually functioning. 30 minutes after it said it would be ready, it took me coming in and asking to have them get it ready for me. They were very quick then and I appreciate that but this place is beyond frustrating. It just seems like we have some sort of issue pop up, big and small, every time we go there. And the cleanliness is always questionable. The food was done right and tasted fine so I can give them that. I want to support them and give them another chance because I love having one on Gull, but something has to change at this one. read more

The staff here so so extremely rude to me and my party if I could I would give a zero star review!!!

Just walked out of this location for the 3rd and final time due to lack of service. Often there will be a line of 6-8 people and ONE person making the food at a snails pace. Usually one worker is posted up at the cash register doing nothing and several others walking around ignoring the long line of customers waiting. Don't order food to go from this location or you will routinely get half the portion size you receive in the restaurant. I've had enough and won't be returning. I hope they build a Chipotle in this area so we have better options for fast food. This is also the dirtiest Qdoba I've been to anywhere. It's sad really. read more

i had a online pick up order and got my food. it was messy, sticky and smelly in the place. once i got my food i left and drove home, when i opened my bowl you could obviously see the disappointment. first off half empty, did someone eat it? or did they just make it poorly because i wasn't there to speak up. it's a bowl, i expected it to be at least covering the bottom. not only was it probably ate out of, it hadn't came with things i ordered. i asked for lettuce as you can see and i see probably 3 tiny shreds, every single piece of chicken was burnt (the black stuff). i paid $16.78 for a bowl that could make a horse throw up. it was disgusting and disappointing. i love qdoba i have came here many times before and yes sometimes it's not what i asked for but i've never picked up a order to it being half ate it looks like. not to mention the workers are so mean, god forbid you ask them any questions or extra anything. seriously dont know how this place hasn't gone out of business yet. read more

QDOBA Mexican Eats - Mexican Near Me - Kalamazoo, Michigan

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I got a mini bowl from qdoba with white rice, chicken, queso, cheese, guac, cilantro, and jalapeños and this is what they gave me. Looks like someone got hungry and ate half my bowl bs. read more

QDOBA Mexican Eats - Create Your Own Mini Bowl - Mexican Near Me - Kalamazoo, Michigan

Apparently, this place is never open! the past three times, there has been a handwritten sign posted "store is closed until further notice". However, staff are sitting outside in chairs smoking. This place is the worst place to go on Gull Road! read more

I am hoping this place was just having a bad day, but the food was absolutely horrible. We were told that the food would be ready to pick up in 15 minutes. We actually waited 45 minutes in our car while one of our family had to wait inside. The meat was burnt to a literal crisp, and yet cold, not even warm. In fact, everything was cold. How can it take 45 minutes to "cook" and still be cold? Some ingredients we requested never made it into the order, and the greasy nacho chips tasted like someone dumped a bag of salt on top of it. We might go back one more time and give it another try. If the food and service is better, I'll change the review. read more

Order online so you can skip the line! Lie. Ordered from the app like I have numerous times at other locations. Walk in, politely wait to the side of the register foot the worker to finish with her current customer. She does not even acknowledge me until I step closer and say, "hi I have an Internet order, my name is Skylar". She looks right at me and says, "I am sorry but your for is not ready yet"... Not a word more... And goes on to the person from the line. I get in line, where I wait for 30 minutes to get to the first station worker. "Hi I had an Internet order, my name is Skylar." Tercia or Trisha says, "you do not have to get in line for that you just ask the girl at the register". I reply with annoyance, "she said that it was not ready"... Then the lady walks over and picked it up from the side counter and tries to give it to me... Are you kidding me. I did my part your workers obviously cannot do theirs. You are not serving me cold food that I paid full price for... I got an apology and an excuse. No offer of making it right. Deplorable. Oh and just found out that there is not even 2 inches of chips in the bag. I have to drive back to get more? Are you kidding me!?!?!?! Someone owes me an hour and a half of my life back for this nonsense read more

QDOBA Mexican Eats - Guess the price of chips had gone up to the point you get 1 per dollar spent - Mexican Near Me - Kalamazoo, Michigan

Wish i could put zero stars. This was the most disgusting restaurant i have ever been to. Absolutely filthy. Food and trash everywhere, shipment boxes on booth tables where customers should be able to sit and the guacamole was literally BLACK. BLACK!! The employees uniforms were filthy too and food was cold, old and had no flavor. Portions were skimpy too but they didn't have much of anything when I was there approximately at 4pm. FOUR PM!!! Literally so gross. read more

Team VP has not eaten at Qdoba in about four years. Our ketogenic lifestyle simply did not allow for rice, tortillas and beans and we just accepted our Qdoba free life and moved forward. On our way home from the dog park two weekends ago we noticed Qdoba had written an invitation to keto Team VP to come back on their sign - it read "we have cauliflower rice". As I am a planner and had already planned the meals for the entire weekend we waited until the following week and decided to try Qdoba for dinner on Saturday. The first thing I did was a ton of research. I read a lot on Qdoba's nutrition information and how to order low carb off the Qdoba menu because my carb restriction is very serious. The Qdoba website sucks and is extremely hard to navigate, but Reddit was super helpful and thankfully they had links to the entire Qdoba menu with all the carb, protein, fat and fiber counts. We were ready. Mr. MVP went and picked up our meals. We decided he would go at about 4:00 p.m. before the dinner rush and after any type of lunch rush. We were right and hit Qdoba in a pretty dead spot. The young man working however was IN A HURRY for some reason and tried to rush Mr. MVP through our order for absolutely no reason. As Mr. MVP stays calm in any situation he simply would not be hurried and the young man got the hint. We ordered cauliflower bowls with double chicken, plain cheese (no queso), bacon, avocado, sour cream and then we shared salsa between us. When Mr. MVP arrived home I had soy black beans ready to add to our bowls which added less than 1/2 gram of carbs and we each had a black cherry Zevia. The whole meal (not including our additions) was $23, which Mr. MVP says is a little pricy for fast food, but it's the same amount we pay at 5 guys and a little more than unwiches at Jimmy John's. We actually enjoyed our Qdoba quite a bit. The bowls were very filling and the serving size was really generous. I have no idea if every single Qdoba in the United States has cauliflower rice, but this is a great new option that has opened up for us when we travel. read more

This is the last time I get food from this store. Only 1 person to make my food and to take my money. This place was disgustingly filthy. There was even a plastic rubber glove that the employees were on the floor in the lobby. Boxes were piled in the seats where customers eat, tables were filthy. The drink counter was filthy, where the food was in the back was dirty And the floor had garbage all over it. The other customer that came in, was contemplating leaving. I really did not even want to give it one star. read more

We got BOGO in the mail and decided to check the nearest location from us. This location is a whole lot better than the one on west main ( that's the one we usually go when we used to live by college campus). The line was pretty fast and the servers were polite and attentive to your order. That's definitely a plus for me. We got chicken cheesy bowls and they were definitely too much cheese ( Hey, I am not complaining, haha) I only have two concerns: There were less than six small cubes of chicken for the entire bowl and the rice was very salty. However, for less than $9, you get rice, vegetables, cheese, queso and some other items. Not a bad deal. read more

QDOBA Mexican Eats - Cheesy chicken bowl - Mexican Near Me - Kalamazoo, Michigan

I've eaten at quite a few of these in different parts of the country, sorry but this is by far the worst. Feels dirty, the meat always has a charred taste (again cleaning issue) and food is made without any care. Orders have been made wrong numerous times. Actually wrong more times than right. It's too bad, who doesn't like tacos and burritos? read more

If I could give this negative stars I would. This place is so disgusting. The dining area, drink counter, etc was nasty. It looked like it hadn't been cleaned in months. I ordered online and when I got there to pick up my food, they informed me that they had no guacamole. I had already paid for a side of guacamole so I asked them to just refund me. The worker said no one there knew how to do a refund, so they tried to give me a tiny cup of corn salsa to make up for it. They also DIDNT tell me that they were out of pico until got home and noticed there wasn't any on my food. I ordered the 3 cheese nachos and they never gave me the chips for it. I ordered white milk with a kids meal and they were out. There was ZERO iced tea anywhere; sweet OR unsweet. So I had to opt for soda but the DR. Pepper and the root beer were out of syrup. The portions were like HALF of what we used to get or get at other locations. They took so long with our food that my daughter's quesadilla shell was hard as a rock and she didn't even want to eat it. I am just all around disgusted with this location. It used to be such a hot spot to get a bite to eat! Not anymore. Since Covid, it's just gotten progressively worse. The manager AND owner need to be fired! Find someone who cares and has a good work ethic. Clearly they do NOT care about this store. How sad....... read more

A couple weeks ago I went to the Gull Road store and the rice in my order was very undercooked (crunchy). I called to explain and they politely took my name and said the next time I come in they will give me a free entree. About two weeks later I went for lunch and ordered the same thing. I told them my name and asked to redeem the free entree. I was told by the (lead\supervisor\manager?) that two weeks was too long. He turned and continued to serve others at the counter. I said to him "that's embarrassing" and just paid for the entree. Other patrons in line just shook their head at him. I've been a Qdoba rewards member for longer than I can remember and longer than this store has been open (15+ years). I probably go to this store a couple times a month. Ordinarily I would give the store an average rating but this just struck a nerve. Turnover is high. I rarely see the same people month after month. I know that can be a challenge but really you couldn't honor an $8 entree? Am I upset because I had to spend the money? Of course not, it's just common man! I'll keep going there because I like Qdoba and generally the food is decent. read more

First time eating here as crazy as that sounds. For years my friends have been telling me how amazing Qdoba is and it's true. It's really good! You pick how you want your dish made. You can choose a burrito, quesadilla, tacos, nachos, and so on. I decided to do a burrito bowl, because it sounded interesting. And I'm glad my curiosity lead me to that choice. It's seriously just everything inside a burrito in a dish, no shell. The meat looked so dry from the outside of the glass, but I got black beans, chicken, and added the rest of my chosen toppings into the dish. Including their well known Queso, which completed the dish! The chicken was not dry at all either, it tasted nice and juicy regardless of its outside look, it's true, it's what's on the inside that matters. Then of course I knew I'd be thirsty, so I got s cup for the really nest pop machine. Peach flavoring, here I come! read more

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I will not return to this establishment for the following reasons: 1.) Staff is rude and unprofessional - I was helped by this female with glasses who made me feel I was there to ruin her life. She made my food quite quickly just throwing things into a bowl 2.) Dirty and unwelcoming environment - The TV is never on. Tables are dirty. 3.) Plastic wrap in my food - I had gotten the nachos and while I was eating, I thought I saw something that resembled an onion in my food. Turns out it was plastic. I will be posting a picture 4.) When I went to address the plastic in my food, the lady said, "Now, whats the matter?" I showed her the plastic, and she stated well I make you another one. I said no that okay I am not hungry anymore. I went to great clips. The cashier found me at great clips and said I needed to come back and get my money back. That was nice of them to look for me however plastic is plastic and it shouldn't have been in my food. I will post the picture. read more

During this hard time I gotta give props to all the people working tonight. They had orders coming from everywhere. They were working so hard to catch up. A door dash order came in and the kid was being so rude. Ashley I think handled it with out losing her cool. Just wanted to leave a positive review that they all did the best they could and did a great job. read more