I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 1855/657/6600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Five stars! The nicest and most accommodating flight attendants I've ever encountered. And, they…read moreall smile all the time! The Fijians are beautiful! I love that the female attendants all wear a native flower in their hair and wear native dress. The male attendants wear native shirts. Nice touch that sets the mood. Also, the bathrooms (spotless) have soap and hand cream that smell like native flowers. Another nice touch. The opposite of American Airlines, which we should all boycott because their flight attendants are miserable human beings. And some of them should just give it up.

At first I was not sure if I should travel with Fiji Airways - did not know much about them. I had…read more2 flights with them: Auckland to Fiji and Fiji to San Francisco - both flights were fine. They are very service oriented, good food, on time.

I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 1855/657/6600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Several months ago, Delta had a "flash sale" where they were offering flights to Auckland (from ANY…read moreairport in the USA) for the low low price of 50,000 SkyMiles. That's the equivalent of $500 (around NZD1100). And their usual deals are only from big airports like JFK or LAX. I bought a ticket departing Charlotte thinking that it was for sure a "mistake fare" and they weren't going to honor it. But they did and here we are with a boarding pass that will have me spending the next 24 hours flying Charlotte - Atlanta - Los Angeles - Auckland and back the same way, 8 days later. Sure, it was in the economy seating but even the 13 hours over the Pacific wasn't that bad (except no wifi because their provider doesn't have satellites in orbit over the part of the world yet). I used to be a Diamond Medallion even two years ago but with the pandemic and a new job, I'm not flying. So this trip let me experience Delta as a "General Member" with zero status. So yeah, I was seated in 48J with a window in the furthest back section of this Airbus 350. And I boarded with the Main 2 group which is nearly the last section. But other than that, clean, comfortable and while the food was airplane food, it wasn't bad. Restrooms were reasonably clean for a 13 hour flight and you could get up and grab a snack from the rear galley any time. I truly have no complaints. This was a perfectly good flight and I would gladly fly Delta to Auckland again. If they'll only price the tickets this low again because right now, CLT-AKL is $2600 and I can get to Europe two or three times for that. [Review 536 of 2024 - 180 in New Zealand - 21568 overall]

I had an international flight scheduled from Auckland to Los Angeles on American. As we approached…read moreour gate we were informed our flight was cancelled because the crew was sick. We were then made to stand in lines for 4 hours to get our luggage back from off the plane. We were sent away from the airport to a hotel, still with no information on a rescheduled flight. We were then contacted for the next two days with constantly changing information about our rebooking. American Airlines also miscommunicated to the hotel the value of our food vouchers; we were told a particular value in the airport, and the hotel was only told half the amount. TWO DAYS after our scheduled departure, we were rebooked, loaded back in a bus to the airport, and upon parking and unloading, informed that our flight had been cancelled AGAIN; we were sent back to the hotel. Finally, three days later we were put into a flight with a different airline and were able to get back to the US. I missed two days of work and had to buy a completely new ticket for a connecting flight in the US because of the delay, and they offered a measly $300 voucher. I wrote a complaint email, detailed with pictures and information, and American Airlines headquarters refused to budge. It was an $800 flight, and I missed work, and their apology is $300. I'm extremely displeased. Fly other more reliable airlines.

My husband uses a CPAP machine. He made sure that American Airlines was well aware of it several…read moretimes before his flight, starting about 2 months before his flight, when his place of business set up the flight. He spent a miserable hour on the phone talking with them from NZ a week before his flight. Today, they would not let him board due to his "medical condition", that they previously knew about, and his CPAP machine was previously approved. They were rude to him, and acted as if it was his fault. They did help make accommodations for my husband to fly on Air New Zealand....which leaves 7 hours later. When my husband inquired about an upgrade on the ANZ flight, a economy premium seat, to have a more private seat and get rest, the response from the man at the AA desk was "Why would we do that? It isn't our fault you use a CPAP." Extremely rude, unknowledgeable, unhelpful, demeaning, and unnecessary. The Air New Zealand people had to go back to AA because the ticket was done wrong, and they were fed up, evidently it had been done wrong recently already with several other people. Adding insult to injury, the AA flight left, then the airport was shut down due to weather. So his ANZ flight is possibly delayed. (He still sits there as I write this) Because they treated him so poorly, we will never fly AA again. Horrible service. Hard to get a hold of on the phone, many transfers on the phone, dropped calls, and then this. rude and so unprofessional. Lack of communication within their company. To anyone with sleep apnea that uses a CPAP, and are brave enough to attempt to use it on a long overnight flight, avoid American Airlines like the plague. On the other hand, on the way to NZ, Air New Zealand was very helpful and he was able to use it, no problem, allowing him some rest, and probably making it an easier flight for all. :)

I always love flying Hawaiian Airlines. Obviously since Hawaiian air isn't that big in New Zealand,…read morethey stick them the farthest away (our gate was literally the last gate in the airport). I'm sure it's more the airport policy, but we weren't allowed to check in to our flight earlier than 2 hours. Which was disappointing because my friends flight was earlier than mine. I was planning to hangout in the airport with her until her flight, but our plan completely backfired when I couldn't check in. =__= When check in was finally getting ready to open, I was disappointed to see how disorganized it was. Tons of people were hovering in the area waiting for the Hawaiian check in to open. No one know where the line was going to start so everyone was just standing along the rope. Someone really should have come out and told guest where the line was starting so we could start forming up a line.

Hawaiian Airlines New Zealand needs some work. You are not allowed to check-in on mobile devices,…read moreso when on vacarion make sure you have a laptop. You can mobile check-in coming but not returning. So then you go to the airport early and find that everyone has a kiosk except Hawaiian. On their website it states that the counter opens at 8:30, not so, it opens at 9:00. With a long line starting at 8:30 it's not very good for customer relations. While the passengers are awaiting in line the staff of 12 is off to the side talking. As we were in the first class line we could hear that it was a briefing but no one else heard that. Perhaps the briefing could have been done behjnd the doors.

This was our first time flying with Jetstar. We knew it was a low-cost carrier like Frontier,…read moreSprits etc. The flight from Auckland to Queenstown was only about an hour and a half, we decided to give it a try. As expected with budget airlines, everything comes with an extra charge, and the luggage weight limits are very strict. We purchased a checked bag since we were traveling from the U.S. to New Zealand. At check-in, they weighed not just our checked bag but also our carry-ons, which are limited to 7 kg per person. Ours were slightly over at 8 kg, but since we were traveling as a pair, they allowed it. They even weighed my small purse and placed a tag on it. The flight itself was uneventful and the seats didn't recline, and all food, drinks, and snacks were available for purchase. I didn't use the restroom, so can't comment on that, but the flight took off on time and arrived safely. Overall, a very no-frills experience, but for a short flight, it did the job just fine.

Check in is crazy!…read more Had a flight from Auckland to Queenstown, so I figured 2 hours time should be more than enough since it is a domestic flight. When I arrived, the line was crazy long. Perhaps 200+ people with only 2 or 3 agents working! After figuring out how to preprint the luggage tags, we waited in line, and thankfully after 45 minutes, we reached the front. The agent asks, are you on the 645 am flight? ("Um no, I'm on the 800 am flight.") Then she tells me to go back of line, to let the others check in first! WTH So I get back in the back of this 200+ people line again, and thankfully there are now 5 agents working. After another 30 min, I reach the front and get checked in. Then with 30 min remaining, it is a mad rush to get through security and to the gate. Sheesh. Will think pretty hard the next time if I fly Jetstar again...

We used this taxi service from our hotel to the airport. We tried to use the super shuttle but it…read morewas booked for the times we needed. I emailed the company at "booking.atstaxi@gmail.com" and booked our transportation within 10 minutes. I was shocked at how quickly the responses and confirmation was for our transportation. Honestly, I read on TripAdvisor that the others had negative experiences with drivers not showing up so I had Uber as a back up plan. Thankfully we had a driver that showed up and was on time. The fare was cheaper than Uber and much cheaper than the other taxi services in Auckland going to the airport. We paid a flat fee of $39. The driver was friendly and helped us with our bags. Overall, I would use this company again.

Fast and professional. No worries about whose car you are…read moreentering. App works very well