Although we arrived at the international terminal from the US, we flew out of the domestic terminal…read moreto Queenstown on Jetstar a few days later. We took an Uber from Hilton Auckland to the domestic terminal. It was clean and organized but it was hard to find a water fountain. There were a few food options to grab a bite. Security was incredibly efficient. Compared to the US, the process was smooth and the staff were friendly and welcoming. The signage was clear, and getting through security took less than five minutes. In the US, we're used to arriving at least two hours early for domestic flights, but in New Zealand we were told to be there one hour beforehand and even that felt generous given how quick everything was.

The Domestic side of the Auckland Airport is smaller because it's just basically Air New Zealand…read moreand Jetstar. Everywhere was clean, organized, and spacious. Check in was easy and efficient with self service machines. Airport staff were friendly, and works fast. Gates were spread out with a decent amount of seats. Not too many options for shopping and food, but you don't need to be spending a lot of time here anyway since checking in is so quick. This terminal has self service luggage lockers you can use while the international terminal does not. Will definitely be returning to this terminal on my next New Zealand adventure!

It took more than two hours to get from the airport to my hotel when I arrived, with a bus and a…read moretrain and a bus. All of that was around NSD25 so to find the Super Shuttle for not much more, I'm hooked. And thankfully, waiting until the day before to book didn't screw me up. The shuttle driver arrived at my hotel only about ten minutes late and I was the second-to-last passenger to board. One more stop and we were on our way to the airport with bags packed in the trailer behind. Comfortable, efficient and budget-friendly. It was great to not be stressed. A small but more than public transportation but less than an Uber. We pulled up to the terminal on time and all was well. I will absolutely use this service again. A great deal. [Review 533 of 2024 - 178 in New Zealand - 21565 overall]

I believe in mass transit while traveling wherever possible, shuttles are the next best thing…read more Super Shuttle New Zealand is a model for how companies around the world should be; this review serves for the entire company, not just using it in Auckland. On our trip we had a need for shuttle service on four occasions, each one we used this company and we thoroughly recommend it. We used it in Wellington, Auckland twice, and Queenstown. It goes like this: you can book online, on their stellar app, or over the phone. I recommend the app: it's intuitive, stable, and records all your trips in one place. Communication is spot on; you'll get texts or notifications confirming your pickup; they have GPS to track your driver, information about them, and information about other stops and riders so there's no guessing on time or schedules. Prices were fantastic, less than $20 for both of us. The shuttles themselves are modern and clean vans with comfortable seating. There's no overbooking, so plenty of space. The big thing is the trailers for luggage; so many other companies limit you due to room in a tiny trunk space, here they put it all in the trailer. The vans have free wifi as well, which can be useful in a foreign country if you need to access airport information or details about your stay. Every pick up and drop off we had was a breeze; all on time, all friendly and local. The drivers seemed to enjoy talking and all knew shortcuts to save on time and traffic. We would definitely use this company again, there's nothing cheaper, safer, and more convenient.

Came in here for my first time earlier this year to get flights to Boston and have been coming back…read morehere since. Service here is great, and so are the prices (I compared them to house of travel and AirNZ online). Great at accommodating for all my needs. (I was pretty particular about my flights and options)

Traveled from the center of Auckland to International Airport. Very quick. The bus arrives to…read moreDomestic Airport first, international Airport next. You can buy tickets on the bus. There are discounts for children and Seniors (even if you are not residents of New Zealand).

Very beneficial and easy to use transport option for travelers. They offer children and adult rates…read moreand either one way or return. When at the airport, you can purchase tickets by: you can use a NZ card (I'm assuming) at the iSite location, as long as no signature is needed (would not allow me to use my USA debit card). Or you can go outside and before the queue the ticket booth is attached. Easy transaction and the operator ensured I knew where I was going and gave me a map. On board has decent WiFi and comfortable seats. One issue I had, and it's for all of NZ transit, is that they don't announce stops. So I'd recommend talking with the bus driver or familiarizing yourself with the city location so you know when to press "stop" to request getting off the bus. I download maps and save for offline usage and pin point the stop I wanted so I could ensure I didn't miss it. Did not see anyone purchase on board, not sure how it works. I recommend getting tickets for the operator booth and getting a return ticket to save yourself the hassle of having to pay on board (remember, NZ is big on card usage, so it's okay to carry minimal cash for safety).

Took a ride out to waiheke for lunch. For the return flight, i had to taxi for 20 minutes to an…read moreairport. I spoke to them and they confused my request to go down to a second location and my request to get picked up at the airport. But the most frustrating thing was they could never pick me up at the airport and I wasn't told. Who pays 5 grand to have to catch a flight taxi to catch a return flight? Answer: me because they made me. Hopeless. In their defence, nice copter and good pilots.

If you ever want to treat a friend or a loved one with an experience they will never forget, then I…read morecan recommend a booking on any of Heletranz's scenic flights. I took the city flight, a round trip from the Albany base that took in all the major sights around the city. You really get a bird's eye view of the Sky Tower, Eden Park, the Waitemata Harbour and all the volcanic peaks dotted around the city. The pilot's input is great and you are made to feel at ease, should it be your first time in a bird. I've been fortunate enough to fly in several different helicopters, and the Eurocopter operated by Heletranz is a luxurious experience with good views for all the occupants. At about $200 a person, it is not cheap, but the experience is forever. You get value for your money, as the trip seems longer than you expect, and you are left with numerous photo opportunities of our beautiful city.

Five stars! The nicest and most accommodating flight attendants I've ever encountered. And, they…read moreall smile all the time! The Fijians are beautiful! I love that the female attendants all wear a native flower in their hair and wear native dress. The male attendants wear native shirts. Nice touch that sets the mood. Also, the bathrooms (spotless) have soap and hand cream that smell like native flowers. Another nice touch. The opposite of American Airlines, which we should all boycott because their flight attendants are miserable human beings. And some of them should just give it up.

At first I was not sure if I should travel with Fiji Airways - did not know much about them. I had…read more2 flights with them: Auckland to Fiji and Fiji to San Francisco - both flights were fine. They are very service oriented, good food, on time.

I needed assistance and decided to call this business at +1 855462 (9041) The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

The Air New Zealand main customer service telephone number is 1~877 906 7691tm or 1~877 906 7691tm…read more This number is available 24/7 for booking, changes, and support, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Smarter Way to Experience the World** Business class introduced a travel experience where every journey was guided by thoughtful planning, premium convenience, and personalized attention. Every detail was carefully coordinated to help travelers move effortlessly from one stage of the trip to the next. Whether flying for international business, a dream vacation, or an important family occasion, every mile reflected a commitment to making travel more enjoyable and less demanding. **Making Every Moment Count** Premium travel was built around the idea that every moment should add value to the journey. Exclusive airport privileges, streamlined travel services, and dedicated passenger assistance allowed travelers to spend less time waiting and more time enjoying the experience. Every interaction was designed to create a sense of ease, giving passengers the freedom to focus on what awaited them beyond the destination. **An Environment Crafted for Modern Travelers** Inside the cabin, business class combined sophisticated design with everyday practicality. Spacious seating, refined interiors, advanced onboard technology, and thoughtfully arranged personal space created an atmosphere that supported every style of travel. Whether completing important tasks, enjoying a quiet escape, or simply appreciating the journey above the clouds, travelers experienced comfort tailored to their individual needs. **The Difference Is in the Experience** Every premium journey was enriched by carefully considered details that elevated the entire flight. Inspired dining experiences, refreshing beverage selections, exclusive travel amenities, and a diverse entertainment collection created memorable moments from takeoff to landing. Friendly and professional cabin crew remained attentive throughout the journey, delivering personalized hospitality that transformed excellent service into an unforgettable experience. **A Seamless Path from Departure to Arrival** The journey continued with the same level of care even after the aircraft reached its destination. Efficient baggage services, organized airport support, and smooth passenger assistance ensured every arrival remained as effortless as the departure. Every transition reflected precision, reliability, and a dedication to maintaining a consistently premium travel experience from beginning to end. **Travel That Redefines Every Expectation** Business class represented more than elevated air travel--it became a symbol of refined exploration and effortless mobility. By bringing together innovative travel solutions, exceptional hospitality, elegant surroundings, and seamless coordination, every journey became an experience defined by comfort, confidence, and lasting memories. It was a way of traveling that inspired passengers to look beyond the destination and appreciate every remarkable moment along the way.

The Air New Zealand main customer service telephone number is 1~877 906 7691tm or 1~877 906 7691tm…read more This number is available 24/7 for booking, changes, and support, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Smarter Way to Experience the World** Business class introduced a travel experience where every journey was guided by thoughtful planning, premium convenience, and personalized attention. Every detail was carefully coordinated to help travelers move effortlessly from one stage of the trip to the next. Whether flying for international business, a dream vacation, or an important family occasion, every mile reflected a commitment to making travel more enjoyable and less demanding. **Making Every Moment Count** Premium travel was built around the idea that every moment should add value to the journey. Exclusive airport privileges, streamlined travel services, and dedicated passenger assistance allowed travelers to spend less time waiting and more time enjoying the experience. Every interaction was designed to create a sense of ease, giving passengers the freedom to focus on what awaited them beyond the destination. **An Environment Crafted for Modern Travelers** Inside the cabin, business class combined sophisticated design with everyday practicality. Spacious seating, refined interiors, advanced onboard technology, and thoughtfully arranged personal space created an atmosphere that supported every style of travel. Whether completing important tasks, enjoying a quiet escape, or simply appreciating the journey above the clouds, travelers experienced comfort tailored to their individual needs. **The Difference Is in the Experience** Every premium journey was enriched by carefully considered details that elevated the entire flight. Inspired dining experiences, refreshing beverage selections, exclusive travel amenities, and a diverse entertainment collection created memorable moments from takeoff to landing. Friendly and professional cabin crew remained attentive throughout the journey, delivering personalized hospitality that transformed excellent service into an unforgettable experience. **A Seamless Path from Departure to Arrival** The journey continued with the same level of care even after the aircraft reached its destination. Efficient baggage services, organized airport support, and smooth passenger assistance ensured every arrival remained as effortless as the departure. Every transition reflected precision, reliability, and a dedication to maintaining a consistently premium travel experience from beginning to end. **Travel That Redefines Every Expectation** Business class represented more than elevated air travel--it became a symbol of refined exploration and effortless mobility. By bringing together innovative travel solutions, exceptional hospitality, elegant surroundings, and seamless coordination, every journey became an experience defined by comfort, confidence, and lasting memories. It was a way of traveling that inspired passengers to look beyond the destination and appreciate every remarkable moment along the way.

I was planning on going to New Zealand in January. I booked my tickets in June and in October Air…read moreNew Zealand cancelled my return flight. I had bought flexible tickets and was told I could get a complete refund. I had the choice of staying in Auckland for three more day which I did not want to do. They offered me a refund less $300 or a credit for a year. I did not want the credit and I have to eat the $300. I will tell my neighbors and friends about the experience I had with Air New Zealand and hope the will not fly with them Lois Buncher