I needed assistance and decided to call this business at 18889099036. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18556575135. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

This was our first time flying with Jetstar. We knew it was a low-cost carrier like Frontier,…read moreSprits etc. The flight from Auckland to Queenstown was only about an hour and a half, we decided to give it a try. As expected with budget airlines, everything comes with an extra charge, and the luggage weight limits are very strict. We purchased a checked bag since we were traveling from the U.S. to New Zealand. At check-in, they weighed not just our checked bag but also our carry-ons, which are limited to 7 kg per person. Ours were slightly over at 8 kg, but since we were traveling as a pair, they allowed it. They even weighed my small purse and placed a tag on it. The flight itself was uneventful and the seats didn't recline, and all food, drinks, and snacks were available for purchase. I didn't use the restroom, so can't comment on that, but the flight took off on time and arrived safely. Overall, a very no-frills experience, but for a short flight, it did the job just fine.

Check in is crazy!…read more Had a flight from Auckland to Queenstown, so I figured 2 hours time should be more than enough since it is a domestic flight. When I arrived, the line was crazy long. Perhaps 200+ people with only 2 or 3 agents working! After figuring out how to preprint the luggage tags, we waited in line, and thankfully after 45 minutes, we reached the front. The agent asks, are you on the 645 am flight? ("Um no, I'm on the 800 am flight.") Then she tells me to go back of line, to let the others check in first! WTH So I get back in the back of this 200+ people line again, and thankfully there are now 5 agents working. After another 30 min, I reach the front and get checked in. Then with 30 min remaining, it is a mad rush to get through security and to the gate. Sheesh. Will think pretty hard the next time if I fly Jetstar again...

I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I had an international flight scheduled from Auckland to Los Angeles on American. As we approached…read moreour gate we were informed our flight was cancelled because the crew was sick. We were then made to stand in lines for 4 hours to get our luggage back from off the plane. We were sent away from the airport to a hotel, still with no information on a rescheduled flight. We were then contacted for the next two days with constantly changing information about our rebooking. American Airlines also miscommunicated to the hotel the value of our food vouchers; we were told a particular value in the airport, and the hotel was only told half the amount. TWO DAYS after our scheduled departure, we were rebooked, loaded back in a bus to the airport, and upon parking and unloading, informed that our flight had been cancelled AGAIN; we were sent back to the hotel. Finally, three days later we were put into a flight with a different airline and were able to get back to the US. I missed two days of work and had to buy a completely new ticket for a connecting flight in the US because of the delay, and they offered a measly $300 voucher. I wrote a complaint email, detailed with pictures and information, and American Airlines headquarters refused to budge. It was an $800 flight, and I missed work, and their apology is $300. I'm extremely displeased. Fly other more reliable airlines.

My husband uses a CPAP machine. He made sure that American Airlines was well aware of it several…read moretimes before his flight, starting about 2 months before his flight, when his place of business set up the flight. He spent a miserable hour on the phone talking with them from NZ a week before his flight. Today, they would not let him board due to his "medical condition", that they previously knew about, and his CPAP machine was previously approved. They were rude to him, and acted as if it was his fault. They did help make accommodations for my husband to fly on Air New Zealand....which leaves 7 hours later. When my husband inquired about an upgrade on the ANZ flight, a economy premium seat, to have a more private seat and get rest, the response from the man at the AA desk was "Why would we do that? It isn't our fault you use a CPAP." Extremely rude, unknowledgeable, unhelpful, demeaning, and unnecessary. The Air New Zealand people had to go back to AA because the ticket was done wrong, and they were fed up, evidently it had been done wrong recently already with several other people. Adding insult to injury, the AA flight left, then the airport was shut down due to weather. So his ANZ flight is possibly delayed. (He still sits there as I write this) Because they treated him so poorly, we will never fly AA again. Horrible service. Hard to get a hold of on the phone, many transfers on the phone, dropped calls, and then this. rude and so unprofessional. Lack of communication within their company. To anyone with sleep apnea that uses a CPAP, and are brave enough to attempt to use it on a long overnight flight, avoid American Airlines like the plague. On the other hand, on the way to NZ, Air New Zealand was very helpful and he was able to use it, no problem, allowing him some rest, and probably making it an easier flight for all. :)

I always love flying Hawaiian Airlines. Obviously since Hawaiian air isn't that big in New Zealand,…read morethey stick them the farthest away (our gate was literally the last gate in the airport). I'm sure it's more the airport policy, but we weren't allowed to check in to our flight earlier than 2 hours. Which was disappointing because my friends flight was earlier than mine. I was planning to hangout in the airport with her until her flight, but our plan completely backfired when I couldn't check in. =__= When check in was finally getting ready to open, I was disappointed to see how disorganized it was. Tons of people were hovering in the area waiting for the Hawaiian check in to open. No one know where the line was going to start so everyone was just standing along the rope. Someone really should have come out and told guest where the line was starting so we could start forming up a line.

Hawaiian Airlines New Zealand needs some work. You are not allowed to check-in on mobile devices,…read moreso when on vacarion make sure you have a laptop. You can mobile check-in coming but not returning. So then you go to the airport early and find that everyone has a kiosk except Hawaiian. On their website it states that the counter opens at 8:30, not so, it opens at 9:00. With a long line starting at 8:30 it's not very good for customer relations. While the passengers are awaiting in line the staff of 12 is off to the side talking. As we were in the first class line we could hear that it was a briefing but no one else heard that. Perhaps the briefing could have been done behjnd the doors.

The absolute worst airline I have ever flown with. Don't waste your money. Everything was crap.read more

Arrived in Auckland Airport safely. The airport is really nice and clean. The restroom is neat…read more Everything was earth friendly. It is not as massive airport like LAX . The baggage claim was so easy to find. The immigration is very strict with what you bring. Before exit there is a security dog that will check your belongings for any animal, plants, meat products inside. Make sure complete your visa and arrival declaration in the website before arrival because it will ease your customs processing Security wise very good.

Never in my life have I reviewed an airport but there is a first time for everything!! For context;…read moreI travel frequently internationally and this is hands doubt the most disorganized airport I have ever experienced, for reasons I will go into detail below. TLDR; you NEED a THREE - FOUR HOUR layover here if you are arriving internationally to be able to safely make your transfer domestically within NZ or to another international destination!!!! Arrival: Came direct from LAX and our flight arrived an hour early! Unfortunately; our jet bridge couldn't connect to the plane so we had to sit in the plane for 45 mins until they decided to tow the plane to another part of the airport; add in a ramp for us to step off the plane, and then take a bus to the international terminal to go through customs/immigration. Customs/Immigration: You need the NZETA visa prior to arrival (if you're coming from the US). We had this and had applied for this months in advance. I've done this for other nations and though it would be as seamless as before. We had 2.5 hrs before our domestic flight which I thought would be enough time, this was so wrong. We of course had to go through the standard facial scan + passport scan international checkin, but then we had to go through FOUR separate immigration lines even though we repeatedly confirmed (including on NZETA) that we had nothing to declare. The lines were filled with people declaring nothing and we were stuck here for 2 hrs. I understand needing to confirm people didn't bring anything they shouldn't, but why not just use the scent tracking dogs they used once instead of having everyone go through the four separate checks and repeat that they aren't declaring anything?? Airport itself: The international terminal is approx 0.5 miles away from the domestic terminal and while yes there is a free bus that comes every 15 minutes,,, please see the above which left us frantically ordering an uber to get us there asap as our flight had begun boarding while we were still in this massive immigration line for 2 straight hours. We were the last people to be able to get onto our flight and we were covered in sweat and panic as we were barely able to make this transfer. Rental Car Situation: There are 2 terminals for rental car pickup, domestic and international. If you book online; please reach out to them to see which counter YOU should go to because twice we had to change which pickup we need to head to as a result. We also did not get the car we requested and the employees were unhelpful with directions.

Although we arrived at the international terminal from the US, we flew out of the domestic terminal…read moreto Queenstown on Jetstar a few days later. We took an Uber from Hilton Auckland to the domestic terminal. It was clean and organized but it was hard to find a water fountain. There were a few food options to grab a bite. Security was incredibly efficient. Compared to the US, the process was smooth and the staff were friendly and welcoming. The signage was clear, and getting through security took less than five minutes. In the US, we're used to arriving at least two hours early for domestic flights, but in New Zealand we were told to be there one hour beforehand and even that felt generous given how quick everything was.

The Domestic side of the Auckland Airport is smaller because it's just basically Air New Zealand…read moreand Jetstar. Everywhere was clean, organized, and spacious. Check in was easy and efficient with self service machines. Airport staff were friendly, and works fast. Gates were spread out with a decent amount of seats. Not too many options for shopping and food, but you don't need to be spending a lot of time here anyway since checking in is so quick. This terminal has self service luggage lockers you can use while the international terminal does not. Will definitely be returning to this terminal on my next New Zealand adventure!

We traveled from Los Angeles to Auckland, Australia.... To begin our 16 day adventure.... New…read moreZealand has plenty of rules.. we did our visa's online a few weeks before we traveled... and our declaration 24 hrs before arrival .... Customs was pretty easy for us... we also have our Global Entry card so that helps....

We were VERY pleased with our experience at this Novotel!…read more LOCATION: This is everything. In fact, this is why we chose this hotel: it's right next to the Auckland airport, which makes it a great option for early flights. It's literally less than a 3 minute walk from the hotel entrance to the airport entrance. And the best part? You don't hear the planes at all - but you get the awesome views of the planes taking off from many rooms! ENTRY: The main floor is gorgeous, well-maintained, and elevated. There is a cafe on the first floor, and the front desk service was polite and efficient. ROOM: The room was sooooo nice. If we weren't on a speed race to see all of Auckland in a day, we would have slept in and been lazy in here. The bed was great, the room features were luxurious, the SHOWER was magical, and the layout was great for unpacking. TRANSPORT: If you're heading into the city, the shuttle (costs money but cheaper than a taxi) leaves from the airport right across the street. Very handy!