Multiple times over the last 10 years our family has been in a tight situation where we were in…read moreneed of a part for our furnace (one was a specialty part for a mobile home furnace and they were the only company in the area that was able/ willing to order the part). Each time CTI helped us get what was needed and demonstrated great customer service. I can't recommend them enough.

I can't recommend these folks highly enough! We replaced our old furnace and ac last December…read moreafter several companies discovered a crack in the furnace. We decided to go all out and install a steam humidifier and an air purifier as well at that point. My wife has various allergies and since the new unit was installed, she notices a lot less headaches and stuffiness. With the air purifier, we also have a heck of a lot less dust! Also, Their pricing was competitive and Chad and his crews were very professional and courteous as well. We discovered a flawed part in our AC unit, and they came out right away and replaced it at no charge. We could not be more pleased with them and I recommend them very highly! These folks do it right!

I've used Fleetwood's several times, including a new a/c system, and they were very professional,…read morefriendly and thorough, checking my heating system while they were there.

They did not pull my permit until 11 days AFTER installation. State of MI code mandates permits are…read moreto be pulled prior to any work done. I paid my deposit on May 7th, furnace was installed on May 20th, they didn't pull the permit until May 31st and that's because I called the office to ask about my rough inspection. Office staff LIED to me saying there was an "problem" with the permit. The "problem" was they didn't do their job. I was 3 weeks behind on my remodel because of this. When I called to speak to a manager, the owner (Nick) instantly attacked me saying I wouldn't be happy if they offered me a million dollars, they install 50 units a week so what did I expect and that he didn't want to work with me and he was going to come and rip the equipment out. When Fleetwoods FINALLY called the rough-in inspection, the furnace was NOT installed to code (no fresh air return) and there was a GAS LEAK. I didn't trust their company to finish the job so I hired another company. Save yourself time and stress and pick any other company that actually wants your business and behaves professionally. UPDATE: this is in response to the owner's (Nick) reply below. I copied his reply and added documents below so you can see for yourself the date the permit was pulled. There is copy of my invoice dated on May 7. There is also a copy of the permit- which you can see yourself was not requested until May 31st. I called the office about every 4 days checking on my rough-in inspection. The office staff lied and jerked me around for 3 weeks until I finally asked to speak to a manager- that's when the owner berated me like I was some kind of criminal for wanting my inspection so I could install my drywall and move into my home. I have text messages from the owner stating they called the rough inspection in (which they DID). I hired another company to finish the job after finding the furnace wasn't installed to code. I have documentation of all of this. My GC was the initial contact for the QUOTE. The invoice was paid and emailed TO ME and I was present for the full installation. I called the office several times to request a rough-in inspection and specifically requested that I be the ONLY contact for this job. They said they would come and remove the equipment if I signed a release- I do not trust them not to damage my home and/or reimburse my money. They then offered me a "discount" (which is only a fraction of my out of pocket) on this deal. Those are the ONLY options offered to me. I was supposed to receive a 10-year parts warranty on my equipment (listed on my invoice below) but they NEVER registered mine and now it's too late. My out of pocket expenses with the $ I paid another company, 3 weeks rent while the office was jerking me around, and an after-market warranty is $6,063- and that's NOT including all the stress and extra work I had to do to pass final inspection. If anyone would like to see further documentation proving my statements made here, please reach out and I can provide them for you.

This company is extremely unprofessional. I contacted them about a repair and they were…read moreinterested. We had an agreed upon time (which I took time off work) and four minutes before they were suppose to arrive, I received a text message they would be two hours late. After waiting two and a half hours, I contacted them and was told an emergency job popped up. We agreed to reschedule. They didn't arrive for the second agreed upon time and after waiting fifteen minutes I contacted them and was told there were two jobs ahead of me and they would let me know the ETA. I never heard back from them. This company is not serious about their commitments. I am very disappointed I allowed myself to be taken advantage of more than once.

I tried several handypersons first and had an appointment with one, when I saw on YELP this…read moreperson's (Dave) page and he's a brother Veteran so I had to call and see if they could come sooner, he could so I cancelled the other appointment and we'll see. His wife was very kind and so I will finalize the review once he comes to cut out some ceramic tile. I got the hourly rate, which is competitive. More Later (4/19/23), but I must admit to Dave that I'm a little nervous, because of some of the reviews - but, everyone deserves a chance, so I'll trust in my brother veteran. 04/25/2023 10:09 a.m. Late, no phone call, so I called: 'he's running late probably 10:30 10:40, before he gets there." Well a phone call would have been nice." Yep she said. Got a follow up call from his wife apologizing and updating me when he'll be here. 1030 hrs. 04/25/2023 1050 hrs well he finally made it. Nice guy, really enjoyed talking with him while he worked and he was very fair with the price. These folks are the Mom & Pop variety shop and have the ability to do the job I needed him for. I would recommend clear and concise discussions about what you need done and writing it down. Dave and his wife are trying real hard to bring good service at a reasonable fee. This group get's a 4 and I'll tell you, as I work with him more, his rating will reflect his service capabilities. BE SPECIFIC when quoting jobs with Dave and take good notes.

Guy came and took measurements, never received a quote! Called company and was told they were very…read morebusy ( we all very busy!) and was told we would receive quote in a couple days. Its been been an additional 3 weeks from first 3 weeks. Very unprofessional! Go with With ayers! Not these yahoo's.

Several shingles on our roof tore/blew off from recent high wind. Capstone was able to complete the…read morerepairs quickly, and even was able to match the color of the new shingles to the rest of the singles. They replaced 4 shingles and I can't even tell... they blended right in. Derek did an excellent job. Also had Capstone replace an air/dryer vent cover on the side of the house. Birds were getting in and building nests. Derek cleaned out all the nest debris and replace the vent cover with a new one having a screen on it, to keep the birds out. He did an excellent job on that as well, looks great! All the work was done in less than 2 hours, which I was impressed with... very quick, very professional.

Had a mini split installed into our addition. A W Crooks did a fantastic job, and their estimate…read morewas the final cost unlike our addition. Very happy with the mini split unit--heats and cools our 480 square feet very well and quietly!

This company refuses to take responsibility for work installing a faulty sump pump despite me…read morereaching out to the plumber directly. The plumber already came back a second time because he didn't plumb a pipe, and when I had a third incident, crickets until the office texted me that they were not given a chance to resolve the issue, even though I texted the plumber just like before. Why would I wait to resolve the issue by having the same plumber come out a third time for a job that should have been a one and done? Did I mention this all occurred in the span of like four days? The new plumber putting in my system was appalled that this company makes the profession look so bad. The new plumber pointed out correct ways this job should have been handled, and will be who I use going forward.