I was physically injured and traumatized on 6/15 as she's proven to be deceptive, non-accommodating, ZERO sense of damage control ( a term Leah at the salon was using at my last appointment when the final damage happened) and absolutely careless about the reputation of the salon YET every appointment, 3 of them, 4/21, 5/18, and 6/15, I left looking worse and I've photographed the results from the beginning. -When I say traumatized-I do not exaggerate as there was hysterics at the amount of my hair falling out. At that time, the burn on the back of my neck did not yet surface from the products. I have exhausted my communication with "manager" Maria or Lisa for the shameful and client-offensive reasons stated above
for the treatment I've received. Ali had 3 opportunities to not ruin my hair, BURN ME, cause chunks of hair loss and a stylist to react to the point where they offered me wine to calm me down once I saw the damage they caused to my hair. Have I stressed enough yet that this was the THIRD appointment-with the following one being worse than the last? Yet I am being told by Maria to come back in to allow them to fix my hair?! Because 3 attempts/appointments could not do it-yet I should trust any stylist, the manager, and this salon as a reputable business overall to ever service me again? I've already reached out to Aveda Corporate. Next will be Florida Dept of Health. Next, we can take this to small claims court. And all I requested was a full refund of the money I paid, $705, and to be clear that I will never use your salons nor recommend anyone to them again. Now I am requesting to be contacted by either Christine Boccia, Elan Levy, or your "guest relations specialists" that you publicly share as having. After having sent the above information to the manager I was given the chance to get my money back as they sent me an "offer letter" on June 21st.
On June 23rd I received the following...
"Good Afternoon Amanda, since we have not heard back from you with the signed letter, I will assume you decide not to accept. At this point the offer is no longer valid. If I can be of further assistance, please do not hesitate to contact me. Thank you"
On June 23rd I responded with the below...
In thoroughly reviewing your written offer to me dated June 21st, 2 days ago, I struggled to find a due by date, indicating that if not returned by such, the offer would be void. I do not need to provide details from the time between accepting and returning the offer, however I will. A paralegal from my attorney's office as well as my medical provider was also reviewing, taking into account the damage, exceeding more than the monetary piece as you are well aware of. I was generous and amicable in considering to accept only the monetary amount then walk away quietly. Furthermore, your threat to rescind the offer can only be taken as such, causing me further duress after what I've already been through at the hands of your salon. If this is the route you choose to take, then I will as well proceed with legal action including reporting the matter to the Dept of Health and the property management company of the Promenade.
Please let me know how you would like to resolve this offensive and shameful treatment of me, your client at this point. My intention was to resolve this matter and accept your offer following the review by my advisors; however the length you have gone to put me through additional stress and duress, followed by your threatening and abrupt revocation of the offer, indicates to me your true intention is not to make good on your word.
Thank you for providing with that in writing.
I would like to be contacted directly by Ms.Christine Boccia at her earliest convenience."
It is September 17th and I have been WAITING to post this review to ensure that EVERYONE see's this!!!! DO NOT GO TO THIS SALON for any color related treatment! I really expected better from such a reputable company and have had nothing but headaches since all of this happened. THE WORST EXPERIENCE EVER! There is nothing in this review but FACTS! read more