Emily was fantastic! I haven't ordered coins in so long, she treated me with such respect and…read morepatience. She had me come in the store and was so nice about everything, I really enjoyed my customer experience there.

I really like this branch and its is not very far from work and not very out of the way to get to…read moreunlike the one around my neighborhood. I really only have to physically walk in to my bank about twice a year, the location varies on where I'm at in the city. I have noticed that banks are generally empty ghost towns in this day and age but this branch is never busy and I can get in and out quickly. The tellers are always friendly but chase is still starting to suck because they don't have a change counter for the customers any more so if your used to bringing in your change when the bowl is full, not any more because they only accept rolled change. I'm not about to count and roll $300 worth of change I have each year to deposit, are you fu*%ing kidding. There is a machine that can do all that so why would you take away my access to one. I'm going to have to get another bank that still offers a change counter for its customers. I see grocery stores have change counters all over the place but a bank who's sole business is money doesn't offer one is just intentionally pissing off there customers.

I previously left a review for this bank years ago that was good, but after a recent experience, I…read morefeel like I need to update my opinion. My mom has power of attorney for her father and was withdrawing money from his account. During the process, she was asked what she planned to do with the money she was taking out. (the month of august he has 4 of his grandchildren's bdays and he was always a gift giver, not to mention he loves to still hold onto cash to buy things but thats none of their business) I understand a bank verifying someone's identity, confirming that a power of attorney is valid, and taking precautions to protect an account. I actually appreciate those safeguards. But asking what someone personally plans to do with money they are legally authorized to withdraw felt unnecessarily invasive to me. not to mention every time she has gone in for anything to do with his account she has had to deal with the same female bank teller who just seems to be a jerk. i thought it was just my mother who had issues with this person but turns out when i was telling my friends about what happened they too have had similar situations happen to the point they feel once they find a better bank they will be closing accounts with them cause they dont like the invasion of privacy and her attitude There is a difference between protecting a customer's account and making someone feel like they need to explain or justify what they're going to do with their own family's money. The whole interaction left a bad taste in my mouth and changed the way I feel about this bank.

I've been coming here for a cool minute and I'm happy. No reason to go to any other bank. Super…read morenice folks and at times when I've been in a pinch, they were very helpful and went the extra mile for me. Any questions or concerns I've had, they are very knowledgeable and informative. Thank y'all's for bein' awesome sauce!!

I opened my account in Whitefish Bay, the staff is amazing! I worked with Robbin and she help me…read moreset up my business account. She went far and beyond to direct me to another associate to help me with my business. This is something that she didn't have to do. I will open my personal accounts with BMO also just because of Robbin's dedicated service and support. She was very friendly and welcoming, keep up the great work and God bless!

This is by far the worst experience I've ever had at an bank I don't know where to begin…read more I'm not going to say names but they know who they are, I went into the bank to cash a check from check in go. I was referred to go to that bank from them cause do lots business with them. I tried to cash the check they couldn't verify the check so they decided to try to keep the check and wouldn't give it back to me craziness who does that. I called the cash store to get them verify it they wouldn't ever pick up the phone for them, I got the branch manager on the phone and they disregard there phone calls. It was the most ridiculous unprofessional and terrible customer service that I've ever witnessed in my life. After about 45 minutes of waiting dealing rudeness and disrespect finally somebody okay the check and they cashed it. They tried to apologize to me about the situation it was nothing to say Obviously you had a different agenda or you thought a certain way about me I really think this was some racism played into it too. I said to unprofessional teller since you're apologizing to me do me a favor give me a money order they couldn't do that because I wasn't a customer there smh. I will be filing a complaint with the Better Business Bureau and I also will be filing a complaint with the corporate office and write as many reviews as I can on Google , Yahoo etc. A person shouldn't have to go through what I went through, made me feel really really bad and I was embarrassed. The workers that work there I'm not going to say their names once again but they should be ashamed of how they treated me and they should be reprimanded for there actions.

i had a problem with zelle got took for 40 dollars person never showed to do the job i call to then…read moresee if i could cancel the transaction but they could do it so i was frustrated at loosing the money not at the bank said maybe i should find another bank since you guys seem to not care .... hang up with them... then i get paid day later direct deposit....well they decide to close my account and not inform me of it and mail me a check on a thursday mail it friday.... not i have no money till i recieve the check and the explanation is in the note with the check great service just do what you want with my money and screw me over with my direct deposit 20 plus years now my whole family is going to find another bank been the family bank for over 60 years i guess when you expand from one bank to multi you just dont care about your costumers no more NEVER USE WATERSTONE.... oh yeah the bank app said disbursement for investments like huh what...

Easily accessible and easy to do business with and, finally, a location near my home!…read moreThe exterior of the bank is nicely landscaped and looks lovely during the summer months. Inside, it's typical banker decor......LOTS of rich, warm wood. Free coffee and cookies, if you're interested, and always a friendly, helpful face. 23/2014

To clarify, I am reviewing the branch at 6611 S 27th Street. It does not yet show up on Yelp. These…read morepleasant folks should not open until they are staffed and ready. I stopped in this week to open another checking account which I need to do before year's end. They let me know that despite clearly having office space for 5 or more workers, they could not accommodate me because I didn't have an appointment. Note: they were not staffed. First available appointment was January 3 by phone. If it's by phone, it could be originated anywhere, so why such a long wait? Anyway, I went to another branch 10 miles away and got the new account in 10 minutes.

Although this is just a campus branch location, it is actually pretty much full service. It's a…read morefive star place when there aren't many students around, it's a three star place when there are. You might not mind it, but I'm a college professor so when I'm not working I don't like to be surrounded by college students. Yech. But this place has highly competent, efficient and pleasant tellers and counselors. Much lower rates than the big evil banks who should not be forgiven for what they did to the national economy in 2008. I just finished paying off a home improvement loan from UW Credit Union and I really appreciate the help they gave me to fix up my bathroom. The one drawback of this location is parking but if you're in this neck of the woods anyway, it's otherwise pretty good.

Date of visit: March 31, 2026…read more I stopped in to get a cashier's check as I wasn't able to move funds electronically in a way that would work for me and I was pleasantly surprised by the efficiency and ease of my visit. Daniel helped me right away and when I inquired about a wire versus a cashier's check, whichever was cheaper, he recommended the cashier's check given the wire cost. That worked just fine for me and within a minute I had everything I needed to go on about my day. The entire transaction was seamless and he even gave me an envelope to put the check in. Wish all my bank transactions were this easy!

I moved back to Wisconsin this spring and had an existing account, and also opened a new checking…read moreaccount. I added my wife, who was also a previously on my account and has held a mortgage and a car loan with the credit union. I asked to set up the fast cash feature of the bank app (so I could deposit checks with my phone). I've used similar services at other banks, and I've never had issues. I was told it would take several business days to get it activated. Weeks later it was still not working, so I called again. This time I was told the feature world not be activated for a year. I protested as said that someone else had a agreed to activate it. They apparently dug up the phone call and listened to the conversation, and agreed to activate the feature, but said typically that they wouldn't do it for one year. Today I deposited a $250 check, and then tried to deposit a $1500 check. I was told I exceeded the limit for deposits. I would deposit the check in person, but only the drive through is open, and it's habitually under staffed, with a line of cars around the block waiting for service. ECU does not meet my expectations, I intend to find a new bank.

This is the branch of Guardian Credit Union (GCU) that I go to for my day-to-day needs. One nice…read morebenefit of my using this small branch is that not only do I know the staff, but the staff knows me. Heck, the staff even knows the name of my dog, when he comes along. I've already left a glowing Yelp review for the main GCU office (in Oak Creek), but here's a summary: I've been a member for 14 years, I had a car loan through GCU, and GCU staff have gone out of their way to help me deal with some oddball "cash flow" issues. When I was tasked with filling out a **very** perplexing tax return (not your typical "1040") for an elderly relative, GCU provided prompt expert assistance at a fair price. One additional item that was not in that other review: In comparison to some other bank and credit union websites that I have used, the GCU website is particularly easy to use. It lets me do a great job of managing my checkbook, monitoring my credit card expenses, and paying bills. And, it supports "Two Factor Authentication" log-in without being a nagging burden. What more could you ask for?

Very helpful staff that appreciate the members. In return I appreciate the credit union and their…read moreefficient service and service options.

Have been with Citizen's Bank for five years now. All banks are striving to be customer friendly…read moreand helpful - I believe because they are modeling on Citizens Bank. Convenient (for me) locations. I couldn't want for anything service-wise. And the bank president (Charlie) could pass for my neighbor or best friend. Lynn at the main branch has tackled and resolved every financial issue I've come up with. As fast as Citizens is growing I'm afraid Bank of America will buy Citizens and ruin a good thing.