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    PV-Cables

    3.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    7 months ago

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    Coast Hardware & RadioShack

    Coast Hardware & RadioShack

    2.2(15 reviews)
    46.5 mi
    $$$

    This review was originally going to be a positive one, to praise a couple of the employees, namely…read moreAndrew in Radio Shack for going above and beyond helping me multiple times, and the gun guy in the back for being possibly the most knowledgeable, albeit depressed looking person I've ever spoken to about firearms. However that quickly changed when I went into the store looking for something simple, batteries, and overheard a conversation between a middle aged woman and a couple of the employees, where the lady was clearly complaining and bad mouthing other employees. I later found out that woman is not just their boss, but the Owner of the business. To talk about your employees in that fashion is completely unprofessional and unethical. I won't repeat the exact words I heard, but they weren't pleasant. Every time I go into this store the staff is always helpful and polite so it was a complete shock to hear. I refuse to do business with someone who treats their employees like this. As a long time customer service professional, 40+ years, it was less than. Treat your employees with a little more respect and basic human kindness, it does wonders for morale.

    Living in a small town should provide us a chance to get better service as we are always bound to…read morerun into each other AND word of mouth spreads fast. I am not going to name and names AND I would have pondered speaking to the manager if I didn't overhear his conversation with the employee. We have four hardware/home improvement stores in town and today I visited two looking for this little part. The first had all the staff sitting and looking apathetic. I was barely acknowledged, asked where bulbs were and I was greeted with a response that reminded me of when my kids were teenagers and they huffed and rolled their eyes. Then when I returned empty handed and asked if it could be ordered , I got that x. After listening to the conversation with the boss I knew what was to come, started to get but thought it just isn't worth it. I wonder if customer service is . I know life is very tough now. Prices are high, wages are low and we are greeted daily with more designed to divided us and keep us agitated. Having to work under these conditions tests the best of us, we should remember it doesn't take any more effort to be kind and we are the ambassadors for our businesses. How would you want your employees to be if you were the owner or manager?

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    Coast Hardware & RadioShack
    Coast Hardware & RadioShack
    Coast Hardware & RadioShack

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    PV-Cables - hardware - Updated May 2026

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