As dog owners, we were completely communicative about our dog's situation and had approval from the vet that it was fine to have our dog groomed. Plus we personally went into Purrs and Gurrs ahead of schedule to see if our dog could have a groom, which they verified with a yes and put into their notes. However, the day of grooming, a different groomer there decided not to give him a groom and said they would never have said it was ok when in fact they did approve him. Their comment implied that we were lying. It was even in their notes on our account. They were rude, obviously have very poor customer service and bad communication skills with the way they spoke to us! They could have handled the situation better and figured out a solution considering we were long standing customers. read more

I have been taking my Tibetan Terrier and Berna Doodle to Purrs & Gurrs for nearly 3 years. Today, I took both dogs in for grooming and was notified that they only did half the work on my Berna Doodle. I was speechless. I have never had a groomer only do half a dog before. I was upset and when I went to pick up the half-groomed dog, they still wanted to charge me. So in summary, Purrs & Gurrs doesn't do the job and still expects payment. Stay away. Find a kind, caring groomer. Purrs & Gurrs does not fit the mold. read more

First time to this groomer today and they did not follow my ONE request. Not sure why they hide the groomers in back - - - and they did not contact me when my pet was done. I had to call them - 4-1/2 hours after drop off. read more

Wow. Asked him to just give my beautiful puppy, my female mini Bernadoodle just a slight trim. He obviously shaved her, her cut on her ears, muzzle, top of her head, and even around her toes were uneven. Her toenails were barely cut, her eyelashes were trimmed which I did NOT want!! I could have done a better job trimming and saved 40 bucks (He told me 40 on the phone, then he said 48, and and when I told him he said 40, he charged me 40.00 I don't think this is his gifting. Some ppl can cut hair, and some are not good at it but do it anyway. I think he falls in the 2nd category. PS, plus, the cheap smelling stuff he sprayed on her was yucky too! I've bought dog spritz before that smells yummy - his is obviously cheap yucky stuff. My poor dog looks scalped with a jelly bean looking head and no long lashes now. I'm sorry I wasted my time and money and my poor dog looks like yuck:'(. read more

5 stars all the way. Easy and quick booking with lots of options. Love that my girl comes out just as happy as she goes in and looks beautified as well. Thanks to everyone at Purrs n Gurrs!!!! read more

Purrs & Gurrs - #youcantseeme - Pet Groomers Near Me - Fishers, Indiana

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I called twice to schedule an appointment for my dog. After I didn't hear from them I went over to schedule an appointment. To my surprise the lady behind the desk was playing on her phone rather than returning calls. read more

Decided not to use their services. I am still searching for a different service that will work for me

Inexperienced...Lack of professional communication! They botched my Shitzu groom sooo bad and tried to blame it on my dog! She gets groomed every 4 weeksI I will never go back to them again! read more

Purrs & Gurrs - look at the back of my dog! shameful! - Pet Groomers Near Me - Fishers, Indiana

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Terrible job of grooming our morkie! She looks like they were in a hurry, thus missing spots, resulting in chunks of fur sticking out all over her body and neck. Now they are demanding deposits from loyal customers who have never missed or been late for an appointment. Consumers have too many choices to put up with bad service. read more

Do not go there! Horrible place. I never wanted to post this, but this is how my cat came back from their place even though we went through the meet and greet and said they will groom him with certain prescription drugs to calm him down. I would hate for this to happen to anyone! On top of that, i was charged for half a hair cut! read more

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This is Penny's third visit. They always take good care of my baby! I don't have any complaints. read more

Purrs & Gurrs - Ma Penny - Pet Groomers Near Me - Fishers, Indiana

Martha and Miranda do such a wonderful job with my kiddos. It's comforting to know that they're in good hands. read more

Purrs & Gurrs - My girl Wrigley always looks so pretty after her grooming appointments. Martha and Miranda always do a fantastic job. - Pet Groomers Near Me - Fishers, Indiana

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Great job pet comes he happy Loves to go in and I am very happy with how she looks when I pick her up. read more

Anakin really needed to be groomed. So I called Purrs And Gurrs because I knew they would take good care of him. We walked in and were greeted by Jocelyn. Jocelyn and Anakin hit it off immediately. Anakin had her picking him up and rubbing his tummy. Jocelyn suggested a service to help with dry skin when she saw him biting his paws. I really appreciate her paying attention and suggesting the service. Jocelyn called when Anakin was ready for pickup. Anakin looked so cute! So fresh and so clean. The groomer did a great job. I am glad she suggested we go shorter with his cut this time. I picked out his goodie bag of fresh onsite baked dog bones. They have a variety of flavors to choose from. They also make special occasion dog cookies with icing---birthday, fall, and Halloween were available. If you are looking for a groomer give Purrs and Gurrs a try. . read more

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I'm a 4+ year client of this place, And if the owner does not resolve this I might never return. The rude, lack of communication from the groomer stating "your dog is very dingy and dirty," was tasteless. The comment of it taking a while was an understatement when he was just groomer 5 weeks ago, yet it took apparently over 5+ hours to do. And not to mention showing up for the scheduled appointment and the groomer not even being there or showing up on time to be able to chat with her about what services we were going to do today. Then when my two dogs weren't ready at the same time, and it was stated they weren't getting picked up on different occasions when it's a 40 minute drive, she felt the need to say "well I drive 40 minutes to work too!" Yeah this is your job, you don't have to work here if you don't want to. Then give me another groomer who cares and likes her job and wants to work. Absolutely ridiculous. All because I didn't want to make 2, 40 minute trips one way. There's a reason I always tip 20% and yes he's going to be dirty, that's the point of me bringing him to YOU!.. the GROOMER! read more

I needed to get my 8 month old Bernedoodle in due to some matting that had gotten a bad around her stomach, ears and mouth. (Also, her first ever hair cut) This was the first place that popped up/had availability but I made a mistake on not reading reviews...we were told over the phone for a puppy under 25lbs their cuts would be $35 for a full groom. They then told me it would be another $35 if there was any matting on the dog (which again I was okay with). We had to pay a $35 deposit over the phone that would go towards our groom. So, fast forwarding to day of her appointment and she was ready to be picked up, they told us it would be $75 (on top of the $35 deposit we already paid) due to having a full groom and matting which didn't make sense to me when they told me different information over the phone prior to the appointment? I feel like this was not worth $110 altogether and they could've saved at least some of her beautiful coat:( At the end of the day, it's hair and it'll grow back but I will find another place moving forward to get her groomed...before and after pictures posted below read more

Purrs & Gurrs - Before picture - Pet Groomers Near Me - Fishers, Indiana

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As the owner of a wirey terrier mix, it is hard to find groomers who do hand stripping. I have taken mine in for hand stripping twice now and she has come back looking amazing both times. We have been very satisfied. read more

Rarely do I leave bad reviews but this place is horrible at cat grooming and management is extremely rude (cut me off multiple times), argumentative and unprofessional. We asked for our long-hair cat to be cut super short all over and when we picked her up (so excited to see her)- they hadnt even touched the top or 85% of her, and had only cut her belly!! They said she was one of the best cats they'd had so it wasn't due to her behavior. She was wet, and then they lied saying we had asked for her to be kept long. And they felt like that service was worth $133!! The job looked like it was started and the groomer walked out shortly after. I wish I was exaggerating- pics posted below. The cat had some matting underneath so we were prepared for it to not look even, just wanted to start over with her fur. Groomer wasn't friendly either time and was complaining about animals in the back (brushed it off)- she wanted the cat medicated so spent $$ at vet for that (no big deal but adds to disappointment). When I spoke with management she never once apologized, continued cutting me off, was argumentative until she saw the pics but still never displayed decent communication skills with a customer! Save your time, save your money and save your disappointment! Find another groomer! I did get my money back but I preferred to have my cat groomed! Ps. We'd had a similar experience a few years ago with a dog but tried them again hoping it would be different. It's NOT. read more

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I have been taking our dog to Purrs & Gurrs. We have been very pleased with their work. Our dog groomer, Holly, is very considerate and always asks us how we want our pet groomed. They have always been very considerate and nice. read more

The crazy thing is after two phone call messages left and a bad review they haven't called or commented. Very poorly run business

A great Fishers find! The grooming salon is affordable and timely - usually always a 2 hour turn around (for a smaller dog, I have a Yorkie). My only negative to provide is when trying to make an appointment, I've received their voicemail with no follow up call on more than one occasion. Otherwise, count me in... and Bella of course! read more

Our girl is a large Goldendoodle and she is a Therapy Dog. We keep her bathed regularly and brushed daily at home. We've never had a single issue at Purrs and Gurrs and we love our groomer there (Kyler). Even when our girl is anxious, Kyler is amazing with her! He does what we ask grooming-wise and we get constant complements on her. read more

Picked up both my dogs from grooming today and as were driving away I notice blood all over my backseat. I couldn't tell which dog it was coming from and no one noted anything when I picked them up. I call them to find out what happened and no answer and no returned call. I called two more times in the afternoon and left another message. Again, no return call. My dog's paw was bloody when we arrived home and I can't get anyone to call me to tell me what happened. Unacceptable. read more

They dilute their shampoo and infected my dog with bacteria. It's call Post Grooming Furunculosis. My poor pup has bleeding sores all over his back and his hair is falling out. Do your pet a favor and avoid this place. read more

Took my cat to get groomed which I have many times a different places and have never had an issue getting an amazing lion cut. This place made him look awful and cut way too short to where he had been burned all over and had a few bad burn spots. Do not take your pets you love here. See pictures read more

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As long time customers of this salon, I want so much to like it and keep going, but after my grooming visit today for my two dogs, I will not go back. Over the past year, I have ignored the dirty environment, the lack of customer service or even a hello when dropping off and picking up, the groomers do not even try to connect with our dogs, but just grab the leashes and pull them back with them, the very high prices for dogs who are groomed very regularly, but after today and the more than 10% price increase - with no notice, We will not be taking our dogs there any longer. There has to be better, caring, cleaner places for our fur babies!! read more

We love Purrs & Gurrs and especially our groomer, Kyler. He has been grooming our dog since he was a puppy and he is always so excited to go get groomed! We drive from Greenwood just to have Kyler groom him which tells you the whole business treats us right, too. Friendly staff, never have heard anyone talk mean to the dogs or anything that I read on some old reviews. They give you free treats after each groom and are super flexible with scheduling! read more

Purrs & Gurrs - Pet Groomers Near Me - Fishers, Indiana

When I called to book my pups appointment, I answered their questions about his breed and size. She told me he would be $60. I dropped him off and they said he would be ready in 3 to 4 hours. I received the call to come get him, exactly 3 hours later. I was informed that they would have to charge me $10 more because it took them longer than expected due to him some matting?? He then said, so your total today will be $80. Now, I'm no mathematician, but $60 plus $10 doesn't equal $80. He said his base pay was $70 because he is a larger shih tzu. I said, I gave all of his info before booking and that wasn't what I was told. Needless to say...they didn't even try to make it right, so we will not be scheduling every 3 months. The place was filthy as well read more

We have been long time customers. Called and left a message asking if I could pick up my dog after 3 hours and 15 minutes post appointment time or drop off earlier than scheduled. Staff called and was very rude in her tone about a simple request. Went into how busy they are and I have two options, one is to reschedule and the other is to pick up my dog when I'm supposed to. I'm a single mom and I'm sorry, I had to get my kid to basketball game and simply asked. My dog is usually done in 2 hours. We won't be back. Mostly because of how rude the person was who called back. read more

Brody had his first grooming with Purrs and Gurrs this afternoon. I think I was more nervous than Brody!! Everyone was very friendly and helpful! When I picked him up , he looked so handsome!! Thank you Purrs and Gurrs for making this a positive experience for both Brody and I . read more

Purrs & Gurrs - Pet Groomers Near Me - Fishers, Indiana

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Location is dirty. Service has gone down hill. Cancelled an appointment without noticing us. We won't go back

I wish I could write a good review about this place. I needed to get my dogs nails done and I figured why not get her a little spa day. So, I called and explained that my dog does not like getting her nails trimmed. She is very anxious and will do anything to get away. I had explained this in great detail to the receptionist and she assured me that they had the resources to be able to get her nails done. Well, time rolls around to go get her and they tell me they could not do her nails after assuring me they could. I paid the $55 for a bath basically. When my dog came out the groomer didn't even acknowledge me to tell me any details. I got the vibe that they were not very knowledgeable about what they were doing and I was very disappointed. Again $55 for a bath and did not do what I asked them to do. I would not recommend going here. read more

We have always had an incredible experience with Purrs & Gurrs with both of our dogs. The owner would take my Pomeranian home with her when we would go on vacation. Their grooming is great - just need to make sure dogs get a bandana or something special each time. I've read several old reviews on here and don't believe them. read more

I have just moved to the area and was looking for a groomer for my golden doodle. Her hair was long but maintained with few bad spots. I got her back and she was shaved to nothing which was fine it grows back but it was super uneven and she had cuts all on the side of her ear. I again was not angry because it will heal but I called them to let them know so they could correct it and the lady told me the cuts were alergies. I took her back to my home town where they told me she was cut from the razor. read more

Took my dog into get her nails cut, we have been going here for a few months now, and i could hear my dog crying in the back while the groomer was telling her to "knock it off!" My dog has never had a problem with getting her nails cut. Terrible ways to treat dogs... and clearly are loosing my business. read more

I had a far from pleasurable experience with Purrs and Gurrs. I had called in a couple times, talked with staff, and even brought my dog in once to see the place before letting them groom him. Everything went well, treats were reasonable price and my 7 month old miniature golden doodle loved their treats! (The only reason they get 1 star) I arranged for my wife to drop off Calvin (our dog) off for what would be his 4th haircut but his first and last from here. Not only did it take 4 hours before my wife got the phone call for the 5 minute drive there, but when she walked in she could hear him barking incessantly and when he was set on the ground he started peeing, he continued the whole way out and onto the sidewalk. Our dog was potty trained with no accidents by 7 weeks of age and when this happens, it was not a good sign. The cut was very uneven, choppy and not even what we asked for. I could have "trimmed and filed" his nails better by just breaking them. He had a lot of hair one ear and his sanitary areas somehow held more excrement than ever before. I doubt this is the first time this has happened because I have actually caught a dog at the entrance to the Kroger that had feces on him when the owner picked it up and it had a trail of urine behind it. When I got home, my wife was very upset and I went back to talk to them to ask for AT LEAST a partial refund. I left my name and number and haven't been contacted or compensated in over a month. It took us the entire weekend of working with our dog to re-potty train him because he kept going to the door every 5 minutes and whimpering only to go out and squirt a few drops and come back in. I am not impressed and would NOT recommend them to anyone. read more

Purrs & Gurrs - Uneven haircut and leg grooming - Pet Groomers Near Me - Fishers, Indiana

My husband & I took our 7 month old shorkie Bogey to Purrs & Gurrs this past Saturday for his very first grooming. Upon our arrival we were greeted by friendly staff who made both Bogey & my husband & I feel at ease. They took the time to talk to us about things, asked about Bogey, asked how we wanted him groomed, explained to us what we could possibly expect on his first time getting groomed & just took the time to get to know us before we just dropped him off & left. We both left feeling confident that he would receive excellent care. We were not disappointed at all! We called to check on him & were told he did good for his first grooming. When we picked him up we were BEYOND HAPPY with the job that was done. He looked AMAZING & was groomed EXACTLY how we wanted & actually even better then we expected for his first time. We did not find anything at all that we did not like about Purrs & Gurrs. Bogey looked so handsome, smelled great & loved the homemade treats that he received there as well. Thank you to the staff for making our first experience such a great one! We highly recommend them & we WILL DEFINITELY be bringing Bogey there from now on for future grooming! Thank you Purrs & Gurrs for taking such awesome care of our Bogey! See you next time :-) read more

Purrs & Gurrs - Bogey after his first trip to Purrs & Gurrs! - Pet Groomers Near Me - Fishers, Indiana

I absolutely adore this place. More importantly, my DOGS adore this place. The staff is excellent and very knowledgable about products and pets. Andrew and Cristi, the staff working on the day of my visit, informed me of the benefits of specific dog foods and were outgoing and friendly. I learned in our conversation that Cristi is the owner- what a refreshing experience; a smart, knowledgable business owner with charisma and friendliness! I switched the dogs over to a new food and they're doing GREAT on it. Lauren (or Laura? I'm sorry, I can't really recall!), the groomer, gave my Westie a beautiful hair-cut, exactly as we discussed, was also very friendly. She gave me suggestions to help keep the little guy looking good and in shape in way of grooming, and the price was just right. She also gave my Ridgeback a FURMINATOR process, an additional de-shedding treatment...no more little needles of hair in the car or house. I'll absolutely be back. This place is doggy heaven! They also have a new daycare area that is so cute and affordable, I'll be sending my pups there for playtime throughout the week. Overall, my experiences with this little (by mighty) pet heaven have been amazing. Go check it out! read more

I took my cat to Purrs and Gurrs for a grooming. We get her shaved twice a year and her regular groomer was booked. Well that was my first mistake. Following her grooming, she was very disoriented and refused to eat. Upon further inspection, we realized that her whiskers had been cut. We took her to the vet immediately. They had to give her medicine to calm her and encourage her to eat. I called the business to attempt to remedy the situation. The person I spoke to acted concerned, but then basically told me my complaint was silly, because trimming the whiskers has no real effect. Either way, he told me he would speak to the groomer and call me back. Its been well over a week since that conversation. My cat was definitely affected! This was the worst experience I have ever had with a pet grooming service. I hate to leave bad reviews, but this is my only recourse. I tried to support a local business and was treated very poorly! Its a shame! read more

They did a great job cutting our dog but realized they didn't clip his nails when we got home. Would've given them more stars but paid a decent amount to not have them clipped. read more