1. Purple Couch Therapy

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Oklahoma City, OK

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Purple Couch Therapy

3.0 (2 reviews)
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11 months ago

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Hennessee & Associates - Our new location

Hennessee & Associates

2.4(8 reviews)
10.5 mi

I see Ashley for what I think are extremely hard life circumstances and she's been great! I feel…read morelike she listens to me. I'd recommend her and this office to anyone needing help with their mental health.

My first appointment was scheduled for September 24. On September 23, your office left me a message…read moreinforming me that the appointment had to be canceled because the medication had not been received from the pharmacy in time. I subsequently received three treatments. During this period, I received no meaningful follow-up from the staff regarding my treatment. I was also told that the psychiatrist was not available to take my calls when I attempted to obtain assistance. I then had another appointment scheduled for October 8 at 10:00 a.m. I had arranged transportation for the appointment, including a 9:00 a.m. pickup, and had canceled work in order to attend. At approximately 8:45 a.m.--only 15 minutes before my scheduled pickup--I received a call from the receptionist informing me that my appointment had been canceled. I subsequently spoke with Heather, who explained that the medication had not been delivered. This is the second time my appointment has been canceled at the last minute because the medication was not available. These cancellations have created significant problems for me, including arranging and potentially paying for transportation and canceling work commitments. I understand that medication delivery issues can occasionally occur. However, repeated last-minute cancellations, lack of communication, and difficulty obtaining follow-up from the treating psychiatrist are not an acceptable way to manage a patient's ongoing psychiatric treatment. I am requesting that this matter be reviewed by the appropriate person in your organization and that I receive an explanation of how these repeated problems occurred and what will be done to prevent them from happening again. I am confident that this unprofessional treatment will be addressed promptly and appropriately. I would appreciate a written response regarding this complaint and the plan for continuing my treatment.

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Purple Couch Therapy - psychiatrists - Updated October 2026

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