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    Purolator

    1.0 (1 review)
    Closed 8:00 am - 9:00 pm

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    4 months ago

    Helpful 3
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    Purolator

    Purolator

    (19 reviews)

    Milliken, Scarborough

    This location was ideal, since I was eating lunch in the area! Purolator was the only option for…read morean Amazon return. I wasn't a fan of this courier in the past, but I'm relieved to see some changes in place. I was a bit nervous, since I feel I'm responsible for the items, and other companies provide some sort of a paper receipt. I didn't need any packaging, except the bar code emailed to me. I still wrapped the items in a waterproof bag, with the order info inside, and my return address label on the outside. The staff member showed me the bar code once it was packaged up, and I took a photo. I received the refund from Amazon a few days later. The parking is congested, although you can find a spot in the surrounding plazas.

    I've been here many times to return packages. Usually it goes smoothly: I line up, get the…read morepurolator worker to scan my package and QR code, I get a receipt, and I'm on my way. Simple, clear, and quick. However, over the last few months, this experience has drastically changed. I'm still returning packages using QR codes, but the purolator workers give me conflicting information every time (separate occasions) I'm there. One tells me I have to use the machine and select "my package is ready to ship", another tells me to select "print label", another tells me she can't help me with my return because the machine deals with it. One tells me that the machine is only for prepaid label returns and I have to line up to return my QR code returns. The cherry on top is that the front desk workers are also RUDE! They treat customers like an inconvenience while also giving them confusing, conflicting information. It sounds like they're either not being properly trained, or they can't be bothered to do their job. My experience here used to be great; no problems, no confusion, and a pleasant experience. I don't know what changed. I'm never coming back here again.

    Purolator - shipping_centers - Updated May 2026

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