Putolator delivery guys is done of shit is very shit they didn't delivery's your stuff every time I have package with them They never delivery they let you go pickup your self read more

Never available agents, package was delayed 10 days, no updates? They made it very difficult to get my package, Kept delaying my package, day after day it said it would arrive the next day. read more

Employee was pleasant enough. Service was quick. But Purolator is beyond slow. We're talking glacier slow. I was RMA'ing my PC and it took 7 days to ship me a box. Then 7 more to return said box with my PC inside back to Ontario. Even Canada Post isn't that awful. If I had any other choice, I would never do business with them again, but for some unknown reason, some businesses still use them for shipping. read more

I was home expecting my express package to be delivered today. Around 2:30pm, I noticed a slip with "we missed you" under my entry door, without indicating when the delivery person was here on the slip. We have three people home, no one heard any door bell ring or a knock on the door. I wonder if the delivery person just go around hand out these slips and expect customers to go to their depot to pick their own package. very poor service! read more

Did not receive any service at all. My address was marked as "missing unit number", I do not have a unit number. Waited at home all day, delivery was never attempted. read more

Worst courier company out there ! Impossible to reach someone or get correct tracking information. Fake excuses for delivery attempts that never happened. Been waiting for two days for a delivery and I finally get an update stating failed delivery-rescheduled for another date. Will never use another vendor that ships with Purolator. read more

1 is giving Purolator to much. Staff my be good but the ones answering the phone lines are totally incapable of getting things correct. First of all was on hold for just short of 2hours and when I got through she obviously did not correct the issue. I manager a Campground and the office is the first thing you see. They did not deliver nor did they come in and see if package was for the office. Furthermore we have cameras and no truck came here. I told the person I was speaking to and I was assured that she got the address issue corrected. Well here we go second day and still an issue. Nothing got corrected. read more

This outlet is wonderful. The staff is great! Knowledgable, helpful, and personable. (Unfortunately the driver delivered product to one address and the 'must pick up at location's to another and I wasted valuable time driving all the way in for nothing). read more

I called number but got answering machine. Asked to enter my order number but it kept getting it wrong. Could not speak to a person. What is going on and what tel. number gets me to person read more

I agree with Ryk M. Nabin P. C G. and probably many more. so called problem with my address - 4 calls to Purolator, 5 e-mails to Purolator supposedly fixed and would be delivered today. Called Amazon - supposedly fixed - well it is still early so it's possible but I sincerely doubt that they will get there act together. To add insult to injury the Purolator delivered yesterday part of the order that they said had the wrong address but the delivery person was upset with me that they had not received cooperation from the building manager - they were at the wrong building. So very sad - too bad you have to click on a star at all to review read more

I bought a shelving unit from Amazon and Purilator lied to me several times as to why I did not receive it I reached out and called them the person I talked to was helpful but nothing changed it's still sitting in Langley first excuse was bad weather however that day I managed to drive to north Vancouver bc from Abbotsford in 45 minutes it was raining then they posted several statements saying I had been contacted to arrange delivery total lies no one text called or emailed me read more

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I'd give Purolator a 0 star rating if it was an option. I've had 3 deliveries this week & not a single driver opened the man-gate to walk my parcel to the front door which is less than 50 ft away. The first 2 parcels were dropped over my gate in full view of the sidewalk a few inches away. Today the driver of the 3rd delivery didn't even bother to do that. He simply put a 'Sorry we missed you' tag into the mailbox that is on the gate ( which he could've walked thru to the front door if he had bothered! ) What's worse is that I've been home all 3 times. Now I have to pick up my delivery tomorrow at an outlet again. The worst delivery drivers for years! This has happened multiple times. I've complained but it has never improved. It's frustrating & useless to use their online chat. You have a choice to be redirected to a rep on chat or to phone in the complaint. I've done both. Online chat consistently gave me the response 'I didn't catch that.' To phone in is equally frustrating between getting put on hold & finding the correct rep to take a delivery complaint. Their delivery service has been terrible for the last 6 years of my experience with them. They were just as bad years before Covid & the shortages that presented. read more

Waiting for a delivery from Amazon.ca - did not receive a package because they said that there was a problem with my address, an address I have been receiving deliveries at since forever. Strange that Fedex and Canada Post don't have an issue. Not sure why Amazon chooses to use them - maybe because they are cheap? read more

I was waiting on a delivery from Amazon.ca. Unfortunately, it was in Purolator's hands. Not only did they completely make a mess out of the delivery, they haven't even taken the time to respond to my customer inquiry via their web form from a week ago. Pathetic service and even more pathetic customer service! I live in Surrey. BC. The 2nd largest city in the province. You'd think that PUROLATOR would know that I'm in between PORT KELLS and BURNABY and I'm certainly not on the other side of Burnaby in VANCOUVER! I also don't have a RECEPTION and I don't live in PORT KELLS!. BEWARE OF PUROLATOR! Aug 4, 2016 12:55 p.m. Port Kells Shipment delivered at: RECEPTION Aug 4, 2016 7:57 a.m. Port Kells On vehicle for delivery Aug 4, 2016 2:58 a.m. Port Kells Arrived at sort facility Aug 3, 2016 5:12 p.m. Vancouver, BC Departed sort facility Aug 3, 2016 4:40 p.m. Vancouver, BC Arrived at sort facility Aug 3, 2016 9:48 a.m. Burnaby, BC Delayed in transit due to routing issue Aug 3, 2016 7:08 a.m. Burnaby, BC Arrived at sort facility Jul 29, 2016 4:00 a.m. Port Kells Departed sort facility Jul 25, 2016 4:05 p.m. Toronto Sort Ctr/ctr Tri, ON Arrived at sort facility Jul 25, 2016 4:04 p.m. Toronto Sort Ctr/ctr Tri, ON Picked up by Purolator Jul 25, 2016 6:20 a.m. Purolator Shipping label created with reference(s): 1, 96717115, DCFwkwChN, PUROLATOR_GROUND The package finally showed up a week late. Do you know who they seem to blame? Canada Post! That's from their voice mail system, which they also don't answer or even take messages on. So if you ever think that you're going to be able to talk or correspond with someone from this pathetic company, you're wasting your time! BTW, Canada post OWNS Purolator! read more

I get deliveries every week. I've never had an issue before with my address but all of a sudden they require a buzzer code ( which is posted ) and which specific building I live in ( even though unit numbers are also posted ) so now 7 days after my package was supposed to be here they've finally contacted me saying there was failed attempts to deliver even though no notice was ever posted. I don't buy for a second the driver even came to my residence. What a joke. read more

Package showed up at my door at 1:00 pm, when I was not home and then they told me I now have to pick up the package myself but not until the next day after 11 am. Just use UPS people, they have much better customer service. read more

Twice Purolator could not find our address. Fedex, Canada Post, UPS have no problems. First time was over a year ago with a shipment of wine. They claim they had sent it back but the winery never got it (Purolator then claimed the box was dropped and the wine bottle all broke). This week had another package (not wine) undelivered. I could go the pick it up today, 100km return, or had a delivered to a local store the next day (Hope it comes). In the future, I am going to make sure shippers don't use Purolator. read more

I order from Amazon.ca often - whenever Purolator is involved there is terrible service. Twice I've received notifications from Amazon that the orders have been shipped. Twice when I track on Purolator, it indicates that delivery was attempted but no one available to receive. Firstly, for both shipments, I have actually been at home WAITING for the package; and secondly, Purolator did not leave notification cards. Purolator's excuse is that buzzer # was not on shipping address - they did not even attempt to buzz the provided unit number. Purolator expects recipients to then drive to Langley to pick up package or wait for redelivery "sometime" the next day. Perhaps better service would be if Purolator drivers actually got out of their vehicle and TRIED the evident unit # buzzer! read more

They said they attempted delivery and never did. I was home and available. Why do they bother to pretend to deliver just tell us to go pick it up cause we will have to anyways... read more

Purolator is garbage for service and help. Package came... apparently however, no one in the home heard a knock. Now I have to wait a whole day and go pick it up myself and waisted the money on express shipping. Went to the building to inquire if there is anyway to get it earlier or in the evening right before they close and was met by an awfully rude and unhelpful customer service woman. She was extremely short with me and didn't seem to give any time in the world to helping answer my questions significantly. Will not use purolator ever again or shop with companies that ship with them. read more