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    Purolator Courier

    1.4 (8 reviews)

    Services - Purolator Courier

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    2 years ago

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    The UPS Store

    The UPS Store

    (15 reviews)

    South End

    Lost money at this location- paid for signature - did not get it and UPS even lied and said my…read moresister signed for a parcel- they left it on the front porch- no one was home and yet the owner of this UPS insists she signed. When you try to get your money back he insists he is only a "franchisee" and there is nothing he can do to get the money back from UPS. Then the owner has the audacity to say, "I believe you will find other couriers do the same thing." Who says that?????? What a joke- who sells a product/service that they cannot assure consumers that they will get what they paid for. NEVER EVER using this place or UPS again.

    Unfortunately 2 items I ordered through Avion rewards were shipped via this carrier. I waited weeks…read morefor the packages to arrive. Initially the tracking number took me to an error page. Finally the tracking indicated the items had been at this UPS location for 3 days. When I arrived, I was told that in fact, they had been returned to sender a week prior, after sitting there for 2 weeks. When I explained I couldn't have known they were waiting for pick-up because the tracking number didn't work, the clerk shrugged and nodded as if this was routine operating procedure. When I explained I had received zero delivery notifications, the clerk looked skeptical but another employee overheard and said "Yeah, that happens". In other words, the employees of this decrepit company seem to understand fully how useless their services are, but still manage to be rude and unsympathetic. This was an avoidable mistake made entirely by UPS, and I received neither apology nor explanation. I will now have to somehow arrange to have the items shipped again at my own cost, but when I had the nerve to suggest this was poor on the part of UPS, I was chased out the door by snarky and dismissive "thanks! goodbye!" from all the employees present. Online vendors, please, please just use Canada Post. I use them for my own small business and have never had a problem.

    Purolator

    Purolator

    (8 reviews)

    Burnside

    A package from Bedford to Dartmouth NS is currently on day 17 of not being available for pickup…read moredespite being in the warehouse the entirety of that time. That is 12 km from shipper to receiver, for context. I was told by a chat agent online it would be available within 48 after I requested I hold it for pickup on the agent's recommendation as I am 'guaranteed' to have it in those 48 hours. That was 209 hours ago and counting. When I went in after the first 48 hours I was told to come back the next day. I came back two days later and was told to come back two days after that. Here we are, three days after that. No update. On contacting Purolator's customer service again I was told to just wait until there was a change on the tracking information before the chat was abruptly closed due to 'inactivity' on my part when responding (I was typing for about 30 seconds). I do not feel a request to escalate the issue to the depot is unreasonable given the circumstances and I believe that I was not treated appropriately during this chat session in particular. It was once out for delivery 14 days ago, prior to my hold request. It was cancelled due to 'weather conditions'. This was after the package arrived at the warehouse the day prior and on a otherwise sunny day. I've been told, repeatedly, that this is a busy time of year and that is the cause of this delay. This is dishonest. No other delivery company I have received anything from over the last month has had any issue whatsoever. Items shipped from out of province to me weeks after this package was sent have arrived on time and in one case 2 days late with transparency as to why / when I can expect it after the first date fell through. This is only a reasonable excuse as to why a package is a few days late; maybe a week at most, not the two weeks it has been stalled on the final (and in my case only) depot. This is not an unforeseen busy period, it is a holiday that happens at the same time every year and an inability or unwillingness to account for that increased traffic is a failure of the business that is passed down to the customers inconvenienced by that lack of responsibility. This delay is due both to incompetence and an indifference to take steps to resolve that incompetence. I will not be using this company for any deliveries in the future.

    If 0 stars was an option, I would select it. Twice Purolator…read morehas supposedly attempted delivery for packages. Both times they left a note on the door saying that nobody was home. Both times I was home because I work from home. There wasn't a knock on the door or a ring on the doorbell. Both times I had to drive for 30 minutes to get my package. This is unacceptable.

    Loomis Express

    Loomis Express

    (21 reviews)

    Burnside

    Loomis Express - Should be named "Loomis Turtle Speed and Maybe Delivery"…read moreI get regular Shipments out of Ontario and Loomis is consistently late with every delivery. 7 to 14 days for a parcel from Mississauga, Ontario to Nova Scotia is their best with damaged product not unusual. I end up calling for tracking of shipment for every order. While the customer service staff is friendly and courteous, Loomis is out of touch with customer service/satisfaction. I live 30 minutes from their Dartmouth facility on a main highway route. If you are looking for a timely delivery of your packages DO NOT USE Loomis. Unfortunately the company I purchased from explained they have a contract with Loomis and now they too will lose a customer. For every action their is a reaction and Loomis needs to held accountable

    Absolutely awful company with ZERO customer service. DHL 'Express' shipment has now been in Loomis'…read morehands for 13 days. Multiple requests for address info, all answered promptly. Can't seem to get the right address on the box, I guess. Now the address is marked as 'updated', oh wait, now it needs more info again! What's this? Now it's been 'missorted' and the delivery is 'on hold'. 40 minutes and counting on hold this morning with customer service, and still waiting for someone to pick up. Tried a different prompt, and someone picked up immediately. Maybe they should move some of the other dept employees into customer service? After looking at other reviews now, it seems this is business as usual for Loomis. DO NOT USE THIS COMPANY!

    Purolator Courier - shipping_centers - Updated May 2026

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