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    PurePro Restoration

    5.0 (1 review)
    Open Open 24 hours
    Updated 1 month ago

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    Response time

    4 hours

    Response rate

    20%

    Services - PurePro Restoration

    Mold remediation

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    1-Tom-Plumber

    1-Tom-Plumber

    4.7
    (21 reviews)

    I had two problems that needed to be addressed. I had a fairly new toilet that hadn't been set…read moreproperly and was moving around the floor and leaking. Also, the cold water stopped working in my shower, making the shower unusable. I lost my husband this year and am never sure about what to do when things go wrong in the house, since I never had to address those problems in the past. I called 1-Tom and they made me feel completely confident about my choice. Right from the start, I liked the fact that they answered the phone and I didn't have to keep pushing buttons to get to the right person. I was told that they stood behind all their work and they would make sure I was satisfied with the outcome. Before Alex came to my home, I received a photo of him. He was confident and friendly and I immediately felt I was in good hands. Originally it looked like it was going to be a bad situation with the toilet and that the floor might have to be torn up. Alex showed me what the problem was and I could now see why the toilet couldn't be installed correctly in the first place. Alex called his boss and discussed what needed to be done. He was able to do it without damaging the floor, which was a huge relief. I trusted that 1-Tom did the best job possible for me while avoiding major repairs. I would definitely use their services again and recommend them to my friends.

    Would highly recommend this company. I called and was able to get a plumber out to me within a day…read more They did a quote for me on a project to move the washer/dryer and create a new laundry room. In addition they fixed a few issues with our master bath shower head/handle and toilet. The company was really great, they sent me a bio and photo of the person who would be coming (which I appreciated for safety and professionalism), and the man who came was super knowledgeable, friendly and helpful. He also had some great suggestions and input on the project and location in the house, in terms of what's best to save money and simplify all the moving parts--which I really appreciated. Pricing was also good and very reasonable. Would definitely recommend them and also use them again going forward.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    3.4
    (236 reviews)

    Roto-Rooter was able to come out quickly and replace my old shower valve the same day after it…read morestarted leaking. The price was higher than I had hoped, but the technician completed the job professionally, adjusted the water temperature with me, and got my water back on the same day. Everything is working well so far, and I appreciate the quick response. Thank you! Update: I have to revise my original review. After the repair, I discovered that the tub spout does not sit properly against the wall, so the job was not fully completed. I was told before they left that having them come back to address the remaining finish work would cost an additional $375. After already paying $1,630 for the repair, I'm disappointed that the installation was left this way. Update: I wanted to further update my review. After I reported that the tub spout wasn't sitting properly against the wall, the original technician came back and fixed it at no additional charge. It only took a few minutes, and everything is now working properly. The tub spout stays secure, and the shower operates as it should. I still feel the repair was expensive at $1,630, but I appreciate that they stood behind their work and returned to complete the job without any hassle. Because of that, I've updated my rating back to 4 stars.

    In April 2026, I experienced a sewage backup in my basement. Roto-Rooter misdiagnosed the issue as…read morea clogged main sewer line. Their technician, Richie, never inspected my crawlspace. Instead took the lazy way out and made an assumption to just clear the mainline. I paid for this service then was sold on the fact that my sewer line also needed descaling. More fraud! * I found out later that my actual cast iron pipe was only 2 feet. I paid close to $4000 for 2 feet and it wasn't even the actual problem. My home became infested with phorid (drain) flies due to standing sewage in my crawlspace that Roto Rooter missed! *See pictures. I paid hundreds for an exterminator and then thousands more for an independent plumber to fix their mistake. Roto Rooter is a SCAM company. They have poorly trained staff and will take advantage of any home owner. I was left paying for thousands in extra damages, not to mention time and stress. I have evidence that shows Roto-Rooter's negligence and theft of services. DO NOT TRUST THESE "GOOD REVIEWS" THEY ARE PAID FOR AND GENERATED ARTIFICIALLY!

    PurePro Restoration - damagerestoration - Updated August 2026

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