My basement was flooded and the amount of damage is absolutely unbelievable.
I started interviewing different restoration companies. I've never dealt with this before, thank God! So, can't say that I knew particular terminology to listen for, etc.
So I just looked for what I would look for in any service situation...
There is a lot of double talk out there.
People who hope that you don't know what they're talking about. People who sound like they don't know what they themselves are talking about.
The worst were the ones recommended by the insurance company.
They tell you how big they are as if that's a good thing. But they are so big that the left hand doesn't know what the right hand is doing. Just scheduling an appointment text talking to multiple people and a period of days. Then, after meeting with them you feel like you know less than you did before the conversation.
My job is still several weeks from completion. A lot of delays dealing with the insurance company.
But what I like so far about PurePro (And why I chose them) is that I'm dealing with the owners.
Alex and Joseph are a couple of intelligent, ambitious young men. They responded quickly and regularly to my inquiries on Yelp. Now that we are working together, texts, phone calls, emails... I even said to them the other day that sometimes if I text them four times I might get five responses because they will follow up with additional information. And that is so important when dealing with a job that has so many aspects to it.
There's cleaning, drying, mold remediation.
A lot of demolition. Planning the rebuild.
All the paperwork to do for the insurance company. They have workers for some of the more basic aspects. And they have subcontractors for the more specific jobs like plumbing and electrical.
And they themselves are very hands-on. Participating, managing and organizing.
It is an enormous job with so many aspects. But so far so good! read more
