they were hired to boardup a home and do dry out services. The bill they sent to insurance company…read moreand what the insurance company paid are extremely off and now they threaten to lien home for the difference. Beware of them they pull up in fancy trucks and equipment at the end of the day your stuck paying them the differance to remove the lien off your home Because your insurance company only allows a certain amount and they over bill we know from experience. Beware

I hired this company for emergency fire damage restoration and would urge anyone considering them…read moreto get a detailed, written quote first -- they would not provide one upfront. Response times were a serious problem throughout: it took many hours to secure the property after the fire and several days to send someone for the damage evaluation. Every subsequent step moved at the same, painfully slow pace. When they did secure the property, they used a different code/method than what they'd told us, and changed it without notifying us -- leaving us in the dark about how our own property was protected. The billing was the most troubling part. We were never given an upfront quote, and they did not disclose that they would be charging $35/hour per man for unskilled labor. For four men on site one day, that math comes out to roughly $1,100. The invoice we received was $5,000. I followed up directly with the company about these issues numerous times before posting this review. Their response was to call my concerns "uneducated" rather than address the pricing discrepancy or the unauthorized change to how our property was secured. If you're dealing with fire or water damage: get competing quotes in writing, and go with someone else.

Received a quote of $1800 for a basement cleaning I then received an invoice for $3200 I inquired…read moreabout the large difference and was told the price would be $2100 I received the invoice for $2100 then opened it to the payment page and the price was $2200 completely inconsistent with what the charges are going to be initially when I inquired about the $3200 bill they asked if I was filing a claim with my insurance it doesn't matter there should be consistency in pricing.

Total Restoration arrived quickly and efficiently demolished my area that had severe water damage…read more My complaint is that they left at least 8 garbage bags full of the demolition in the middle of my driveway ( 15-20 feet away from garbage can) and covered it with a tarp. It's been 6 weeks and they haven't picked it up. They picked up fans but not debri. Calls for owner have gone unanswered. Website says "24 hour service " yet voice mail says only leave message if it's an emergency. Website always says " Open Now". Not honest.

We had some water Damage at our house in Commack and we actually worked with Madison Ave…read moreConstruction based on a referral from one of our neighbors. They accepted our insurance and we had a great experience overall. The damage was fixed in what I felt was a timely manner and the crew was really nice and professional. This was a pretty stressful situation for us and they were one of the bright spots.

They were good but their plumber stole my gold and jewelries…read more If they care about their reputation, they need to background check their employees . Now my home insurance do not renew my policy. because of them.

My husband and I had water damage due to a faulty water heater valve, our basement was completely…read moreflooded. We called several companies which we were told they could be there in a couple of hours. We still searched and found Certified they were there within a half hour. I cant even begin tell you how happy we were. The crew was amazing! Thanks to Vinny! We would highly recommend them to anyone! Thanks so much!!!

Remediation part was excellent. Good communication and response. However, the renovation portion…read morewas poorly managed. Asked for an invoice for the work initially and I was told "we go off what the insurance paid you". They were paid very well by insurance and when an unusual situation occurred where our insurance would not cover additional expenses, they were not willing to finish portions of the job that they had been paid for by the insurance. We offered to pay for them to finish a few items and they weren't willing to work with us because they were no longer able to pad the insurance invoices. Very disappointed with how this situation was handled. I would not recommend after what happened.

We recently had our hot water heater fail, resulting in a 2-inch flood in our basement on a…read moreSaturday night at 6 pm. After contacting our insurance carrier, we were referred to ServePro of Garden City/Hempstead. Kelly and Tim promptly sent a team of two people to our home by 9:30 pm. They quickly assessed the situation, ensured all water was turned off to prevent further leakage and efficiently mopped up the water using highly effective shop vacs. They removed all wet carpet and padding, relocated furniture and personal belongs that were not wet and took out all wet items. They left six commercial grade fans and two dehumidifiers for three days to ensure everything was thoroughly dry. ServePro had a team of four people returned the next morning, which was Sunday to begin extracting all wet sheetrock and disinfecting the floor and wood studs. They ensued no wet items were left in our basement. Additionally, they were very efficient in taking pictures to document for the insurance company, which I also reviewed with them. ServePro of Garden City/Hempstead is the best fire and water remediation company around! Their team is extremely knowledgeable and professional, always taking the time to explain things thoroughly and answer any questions we had. The technicians were prompt, skilled, and friendly. Their pricing was very fair and transparent. We have no hesitation recommending ServePro of Garden City/Hempstead to anyone in need of fire and water remediation and restoration services. Their professionalism and expertise are truly unmatched!

Mitch and his entire team at Servpro we're so unbelievably knowledgeable, helpful, professional and…read moreskilled. We had a major disaster in our home a year ago which resulted in our home being filled with mold that you can't even describe. It hung from the walls and ceilings like chandeliers. Their mold remediation took less than a week and there's not a spore left. Not one. They also facilitated our move/pack out from our rental back in to the home and as expected, everything was perfectly seamless. The team was assembling a bunk bed for us at 9pm so our kids could sleep in their beds again. If you ever have a disaster in your home or business that requires professionals, do not hesitate to call Servpro of garden city/Hempstead. Even if you're not on Long Island. They made this horrific experience so much easier for our family. Thank you, Mitch.

Good family run business, very capable, knowledgeable and taught me more about chimney's than I…read moreever would've thought

From the very first phone call to schedule a chimney sweep till the entire job being finished this…read morecompany is a family owned and operated business of father and son which was so professional, knowledgeable, polite and honest. I would recommend them highly, don't hesitate to hire this company, best I have ever had service my home.

Chris and Diane are both very helpf. They address any questions I had. The crew that did the…read moreelectrical work were polite and courteous. They did a fantastic job. I would highly recommend them.

Aug 21 I had a house fire and the team showed up. I hired as it were my first experience dealing…read morewith such disaster. Too many teams had come up at my door and I was not in my best senses. In any case, first couple weeks of destruction process, everything was going smooth. My only issue with the workers was that one of them stole my mom's $3200. After confrontation, the owner found out and gave mom $3000 and we were assured that the culprit was let go. My trust was wavered by then but we continued with them because the owner returned mom's most money. However, the fire soot had damaged everything and I was assured that we will be able to total it all. Buy later we discovered that much was claimed as restored but here I thought that it was damaged for claim. Everything boxed up, but not protected well and seemingly left on damaged property to collect dust and debris and exposed to weather elements. During inventory process, we trying to look for a gold chain that should have been stored as well but was never found. It was a disappointment that alot claimed as cleaned and useful was also not protected well to keep so nothing was actually kept. I'm not sure who was at fault in all this but all parties involved say that it is up to the restoration team to have moved items that were worth keeping off site. Maybe it isn't this company at fault for miscommunication or mismanagement. But when we attempted to get info on some items, there was no feedback in the end. Towards the end, we couldn't continue with same to move items from property in order to prepare. I'll give you this, They were great with the demo part. Fast and furious. I am not confident about restoration, but that could be because my stuff was truly not restoration worthy. But because a big chunk of claim went to dry cleaning (stuff I never kept) and here, I lost a lot of potential claim amount.

I cannot say enough great things! I had a leak in my basement and as a single, scared homeowner, I…read moredidn't know where to look or what to do! These guys came so quickly, went above and beyond to save the day and tell me what happened, why and fixed it! They truly care about helping more than any company I've ever dealt with! You are in the best hands if you work with them!

I rarely take the time and energy to write a review unless I have had an exceptional experience…read more I cannot say enough about the incredible experience I've had with Flag Enterprises so far. After a devastating fire left my home in ruins, I was overwhelmed, heartbroken, and unsure of where to begin. From the very first meeting, Eddie and Tommy not only reassured me that my home could be restored, but they also provided a level of compassion and care that has made all the difference during this difficult time. Their professionalism and incredible, vast knowledge and expertise in fire and smoke damage restoration are truly unmatched. Every step of the rebuild has been handled with precision, dedication, and the highest quality craftsmanship. Even though the work is still in progress, I can already see the transformation happening, and it's clear that they are restoring my home with the utmost care and attention to detail. One of the things I appreciate most is their constant communication. Eddie and Tommy keep me updated every step of the way, making sure I understand what's happening, what to expect next, and how they are working to get my family back home as soon as possible. Unlike some companies that treat you like just another client, Flag Enterprises treats you like a person--a family in need, not just a job or a paycheck. Their honesty, transparency, and genuine concern for my well-being have been a source of comfort throughout this entire process. What truly sets Flag Enterprises apart is their heart, attention to detail, efficiency, knowledge and their genuine care for their clients. Eddie and Tommy understand that this process isn't just about rebuilding a house--it's about restoring a sense of security and comfort for my family. They have been patient, understanding, and incredibly supportive, ensuring that my children and I feel at ease throughout this journey. Not only have they worked diligently to move the process along as smoothly as possible, but they've also treated us like family. They take the time to listen, explain each step, check in on us, and make sure that we feel heard and valued. Their kindness and empathy have turned what could have been an overwhelming experience into one of hope and renewal. If you are looking for a company that delivers exceptional restoration services with heart, integrity, and outstanding workmanship, I highly recommend Flag Enterprises. I have no doubt that when the work is complete, my home will be even more beautiful and secure than before. My family and I are beyond grateful for Eddie, Tommy, and a special shoutout to Jose, as well as the entire Flag Enterprises team, for their dedication, compassion, and commitment--not just to rebuilding our house, but to restoring our foundation--a place to call home again after being displaced. My words cannot do justice to the experience we have had with this company--my family and I will forever be grateful.