Received a quote of $1800 for a basement cleaning I then received an invoice for $3200 I inquired about the large difference and was told the price would be $2100 I received the invoice for $2100 then opened it to the payment page and the price was $2200 completely inconsistent with what the charges are going to be initially when I inquired about the $3200 bill they asked if I was filing a claim with my insurance it doesn't matter there should be consistency in pricing. read more

Total Restoration arrived quickly and efficiently demolished my area that had severe water damage. My complaint is that they left at least 8 garbage bags full of the demolition in the middle of my driveway ( 15-20 feet away from garbage can) and covered it with a tarp. It's been 6 weeks and they haven't picked it up. They picked up fans but not debri. Calls for owner have gone unanswered. Website says "24 hour service " yet voice mail says only leave message if it's an emergency. Website always says " Open Now". Not honest. read more

Joey Ortiz and the rest of the Total Restoration team are exceptional professionals who were phenomenal to work with, after we sustained water damage in our basement and main floor. Joey is an extremely personable and trustworthy professional, and I would highly recommend him and the company for your restoration and clean up. He is a total straight shooter, took his time to explain the entire process, was extremely knowledgeable, and put us at ease and helped deal with our insurance company. In a matter of a day, the clean up crew showed up on-time, with all their equipment, gutted and completely dried out our basement, and worked with our insurance company to file a claim. They also took great care to make sure our home remained clean and damage-free, including putting up a temporary barrier to prevent fine dust mess, and covering all of our possessions in watertight bags. Every single employee was both friendly and capable, and everything was spotless after they finished up. The quality of work, not to mention everyone's superior attitudes was highly impressive, and they made our home look brand new. Honest, high-quality work is hard to come by nowadays, but Joey and his team should be the industry standard. Do not hesitate to call them for any of your needs. read more

Great quality, professional and 24 hour service. If you are suffering from water damage, fire, smoke and molding TRI is punctual and hard working. read more

Total Restoration - 24 hour service Water,Mold and Fire mitigation . - Damage Restoration Near Me - Syosset, New York

In a tragic house fire Total Restoration worked hard to bring results to clearing out all debris from the home. Efficient and meticulous to work. Honorable Integrity & Pride. Professional Dressed in PPE covered in safety attire #1 Crew order of operations bringing #1 Service to the disastrous situation read more

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Devastating fire in the family home owned since 1961. Total Restoration & Nick Montella were terrific. Kind, caring & compassionate! When we asked 'Do you think we can .....?', the answer was always 'What ever you want, we will take care of it!' Harold oversaw the project with a great eye & suggestions on how to improve the plans. Great experience & the finished house looks GREAT! Thank you! read more

Following a massive storm that overwhelmed the NYC sewer and rainwater drainage system in our neighborhood, we experienced water backing up into our finished basement. Total Restoration responded quickly, provided a no-nonsense assessment of the problem and what needed to be done, a fair price for their services and a professional team to clean, dry and sanitize. While we needed to remove flooring as part of the restoration process, it could have been a lot worse, had it not been for the fast and efficient work TRI did. Roberto and his clean-up team were terrific. Don't call anyone else for your water/mold mitigation work. read more

A property that we own had a flooded basement due to a burst pipe in the kitchen. Our first call was to Total Restoration. We have used them in the past and found them to be extremely responsive and helpful(even at the most inconvenient hours) No exception this time. They came immediately, got everything taken care of They put up the fans and units to dry out both levels of the house. The project manager MIke and the entire staff was professional and communicated with us every step of the way. I wouldn't use anyone else! read more

Very trustworthy company! Highly recommended for fire and water damage cleanup. Fast and efficient.

Great service. They showed up at my door, ready to help within hours of the fire. Chris explained everything to me and was accessible via email the entire time I was displaced from my home. I hope no one ever has to use this service but if you find yourself in a situation that requires a company to move all your belongs out, this place is top notch. read more

These guys are lifesavers! They helped us deal with a large clean-up in our warehouse. Our facility is comprised of 70K sq ft and was no small feat to clean up. The team at Total Restoration was extremely responsive and professional. They were onsite first thing the morning ready to work hard. They had a large team to help with the clean-up and stayed in communication with our executive team to monitor progress. I can not say enough positive things about this company! Thanks for helping us through a tough situation! read more

Total Restoration did a great job. Every person from the beginning to the end of the process were amazing. From Maria on the phone to the three folks in the warehouse who helped me last week to the delivery crew on Monday . Each one were so professional and very kind and a pleasure to work with. Thanks for the help during this stressful process. Much appreciated! read more

You hate to need them, but these are the folks to call if you need a major clean-up. They came as a bigger response to a building fire that affected more than 10 apartments, but were incredibly responsive as if we were the only customers they were dealing with. Raul and Jhon were particularly kind on site, taking care to be respectful of our space and time during a stressful situation. They tried to create a minimal intrusion during a pretty major upheaval of normalcy, which we really appreciated. read more

TRI "rescued" us when our house was flooded by a broken pipe in an upstairs bathroom. Not discovered for about 2 weeks while we were away. Major destruction. They came right away for the remediation, removing water, setting up blowers, taking out ruined carpeting, sheetrock, kitchen cabinets, etc. Whatever furniture was salvageable they carefully took out and put into storage. All of our possessions they carefully wrapped, boxed and put into storage. Thay partner with Pamper Cleaners who did an excellent job of removing our clothes, linens etc. They cleaned and stored everything. After about 6 months of renovations to our house, TRI and Pamper returned our possessions in excellent condition. The crews were efficient, very professional and very pleasant to work with. Not enough room here for all the details. Couldn't be more satisfied with this company. Chris at TRI and Mike at Pamper are wonderful. read more