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Purely Move

3.8 (25 reviews)
Open 8:00 am - 6:00 pm

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scam moving company

BE CAREFUL WITH PURELY MOVE COMPANY. I do not recommend that you do your move with this PURELY MOVE company. this moving company is not serious and I can even say that it is a SCAM COMPANY. during my move, the movers, who I specify are not professional, have damaged and lost my furniture. at the end of the move, this company did not take the amount indicated during the reservation, I paid much more.!! I tried to make a complaint to this company to get reimbursed for the damage they committed. I couldn't get a refund. I had to sue them. this company is for me and with my experience, the worst moving company in the USA. DO NOT ENTRUST YOUR MOVE WITH THIS COMPANY, YOU EXPOSE YOURSELF TO BIG PROBLEMS LATER.

Them unloading the things they put in truck
Harut K.

Stay awayyy theyyy a scammmm I wish I could give this company less the. 1 star because they don't even deserve that they the biggest scamm ever booked them a day prior they asked for deposit which I did in several hours the day of that they had to come I kept calling them no one would answer then they told me they would come at 12 then they change it to 1-3pm then they came at 3:45 started the job after ten minutes they called there so call boss Stating that it won't all fit in the truck which they weren't even quarter way into it and I was personally helping them out the guy who claim to be the boss calls me telling me that he's going to take way more hours I said how are you going to determine dad and tell me this if you're not even quarter way into it and it's only been 10 minutes he kept on wanting more money so I told him to unload the corner of whatever they filled in this rented Penske truck and have them fill up everything I had back in to where it. Was picked up from these guys don't know what they're doing stay away stay away

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Hi Julia, very much appreciate your kind review!

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Ask the Community - Purely Move

Review Highlights - Purely Move

Jay, Michael, and Elijah were absolutely amazing and we couldn't have done this without them!!

Mentioned in 5 reviews

Read more highlights

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Best California Movers & Storage - Ali mover

Best California Movers & Storage

(268 reviews)

Sun Valley

I'm very happy with my experience with this company! They made moving easier and I will say it is…read more100% worth the price that you pay! I was hesitant when hiring movers, I have never used a moving company before. Sam and Jonny did everything and I mean everything. They brought all their own supplies, truck, and carried everything out from my old home into my new one. I didn't lift or carry a single thing. I 100% recommend this company. At the end, they asked if I would like to come to their truck to look around if anything was forgotten. I didn't because I trusted them completely.

***UPDATE 10 (After submitting the review below to management, along with photos and videos, I…read morespoke with Sam by phone. He was patient, validating, and took the time to truly listen. He offered a partial refund, which I appreciated. Because of how respectfully this was handled, I'm updating my review and adjusting my star rating to reflect the resolution. That said, I will return with another update if the refund does not arrive within the promised week.) I am extremely disappointed upon arriving at my place and opening my boxes that were in storage this past week. On 29 March, 2026, I hired this company to do only the packing, and the pre-unpacking review was positive only because the movers were friendly. Now, I know why - a bit akin to servers being overly friendly just before giving the bill. On 7 April, 2026, I finally was able to take my stuff out of storage and open some of the boxes. I'm absolutely floored at what I've discovered. Long and short of it, one of the boxes was never even fully taped or taped at all, and everything that was in my drawers had been dumped into the box. Nothing was wrapped, including the little lamp that I had - just took the lightbulb out and threw it in there. Took off the shade so it would fit - didn't care if it got crushed or torn. Then, I guess he couldn't or was too lazy (?) to put the shoes all in one box or something, because he dumped a bunch of them in there, too! No glass or breakable items were wrapped and I had supplied them with plenty of wrapping paper, as there was even some leftover. Bottles of liquid substance were not securely shut and protected from leakage. It appeared as though drawers of things were dumped out into boxes with no regard. I haven't opened all the boxes, but from what I've seen so far, I suspect I'll have to update. I will also add that without seeing any price list for boxes, no transparency about that whatsoever, I ended up paying $95 just for boxes - they said they would use as many of mine as possible, and even after the 10 small ones they gave gratis, there were several of mine leftover, but I was out $95, and no one showed me the price breakdown of this. There is *no way that was an honest summary! Furthermore, I was pressured by one of the movers into giving a 20% tip! The audacity! Especially after deceitfully charging me $95 for a few boxes!!! I emailed customer service address, along with a direct reply to Michell, who processed my order, as well as a text to his assistant Megan. As I figured, I would be ghosted once I needed actual "after I've paid" support. I read other reviews that said similar. No one has reached out via phone call or email. The reply Megan wrote in a text seems like the canned responses all businesses use, and rarely, do these hold any water. I am out of pocket over $500 due to this poor service, but that doesn't matter to them, because it's now in their pockets now. p.s.When I went onto Yelp to review them, there is a warning pop-up about fake reviews. I've attached photo.

Royal Moving & Storage

Royal Moving & Storage

(1.1k reviews)

East Hollywood

Viktor and his team (Andres, Sergei) helped us with our 3rd(?) move with Royal Moving. We've hired…read morethem again and again not just for the repeat customer discount but because they've done a solid job each time -- even if there are other companies that do it for cheaper. The team was efficient, respectful, and understanding of the hot mess of a move we had for them - lots of packing help with not a lot was ready to go, plus some unexpected furniture moving that required disassembly/reassembly. They came right about 15 minutes after the end of the arrival window which actually worked out well so we could prepare more for them, but overall everything was faster than they/we estimated which is great when you're paying by the hour. They used supplies we had bought from Home Depot and Amazon, plus their own for the wardrobe and other big things. One glass jar was broken in the unpacking process and they were quick to apologize and clean it up the best they could. While they ask customers to leave a review (totally understandable), I appreciate that they don't incentivize for them nor do they demand 5 stars. We'll be calling for them again, no doubt. Thank you!

They delivered my furniture 4 days late, and they were not communicative at all or even apologetic…read moreabout the delay. We had scheduled a delivery day and time, and only hours before they told me that it was not going to happen. Every day after that, I called them and they told me it was being delayed by a further day. They never reached out to me to tell me or to schedule a new time. I had to reach out to them every time. Finally, after 4 days I got them to schedule a time. To add insult to injury, they showed up over 2 hours late to that scheduled time too. Horribly unprofessional, will never use them again or recommend them to anyone. I didn't mind the delay. But the complete lack of communication was unacceptable. I had to sleep on an air mattress and stay at friend's places, without any knowledge of where my stuff was or when it was coming.

Purely Move - movers - Updated May 2026

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