We had our house cleaned yesterday, and I was out of the house while it was being done, so I wasn't…read moreable to look things over until after the cleaners left.
I emailed the company immediately when I came home highlighting some issue areas, but I didn't hear back, so I decided to post here as well.
Booking the cleaning was simple and Danielle was very responsive via email (unfortunately the communication post cleaning is non-existent). They are priced a bit higher than non-green cleaners, but I was fine with the price initially, especially for a deep cleaning. You expect to pay a bit more for a thorough cleaning of your house.
The cleaners were punctual and I gave them instructions that I would like focus on the baseboards (we have a dog - they get dirty) and I also let them know they could completely skip the other two rooms, which to me means the rest of the house could easily be cleaned within the allotted time.
When I came home, the house lacked that "wow - this is so clean!" feeling we've had in the past. I was stepping on crumbs, there is lots of debris left in the carpet, and there were other problems (see photos). To me, it was more of a normal weekly touch-up cleaning, definitely nothing deep about it.
Also, on their website it explicitly says "no laundry or dishes", but they didn't make the beds, which I've never experienced. Seems like something that would be included?
I'm also disappointed they have not responded to my concerns - most companies are quick to address customer feedback.