Update Nov 12, 2025: Since Oct 3, I've incurred an additional $357 worth of expenses in vet exams…read moreand trying different medications, with no improvement to my cat's condition and no reimbursement from the breeder. Vet says next steps are looking into a rhinoscopy or a CT scan, which can be very expensive. My original review still stands.

The attention they give to individual dogs needs. They are understanding, caring and adaptable to…read moredogs different personalities. They work with clients different personalities and needs as well. I appreciate your flexibility.

The staff are extremely sweet and knowledgeable. It really is a next level in canine care. I feel…read moreconfident that my pup will get personalized care and fun times with new dog friends.

I had to bring my cat Zack in on a Saturday night before Easter after finding him covered in blood…read moreand urine. Every other clinic was closed, and VCA Valley Oak told me to come in right away. That decision saved his life. Zack has some unique medical challenges, and I knew going in this might not be straightforward. Dr. Wilson took the time to fully assess him, consulted with UC Davis, and came back with a clear, workable plan while still giving me options. I never felt rushed or pushed in one direction. The entire team was incredible. They encouraged me to visit, kept me updated morning and night, and I always knew how Zack was doing. I could tell he was being cared for not just medically, but emotionally. He's a very social cat, and it meant a lot to know he wasn't alone back there. What stood out most to me was how much everyone genuinely cared about him. One of the staff at the front desk told me she wished she could just go back and cuddle him all day, and when I spoke with one of the doctors later, she mentioned that people had been asking about him and wanted to know how he was doing. That meant more to me than I can say. Emergency vet care is expensive and stressful, and I know that's where a lot of negative reviews come from. But in my experience, this team was compassionate, skilled, and deeply invested in my cat's outcome. Zack is home now, recovering and very much himself again. I'm incredibly grateful to Dr. Wilson and the entire team.

I am beyond angry and deeply disappointed with this VCA. After asking me publicly to contact their…read morecustomer service team, they never followed up. No call. No email. No accountability. Ollie was eventually euthanized -- and he should have been that day. Instead, their decision to refuse care prolonged his suffering, during which his condition worsened and he developed pneumonia on top of the illness he was already battling. That outcome was entirely preventable. What hurts the most is knowing his pain was extended unnecessarily. This clinic had the chance to show compassion and failed. Their silence afterward only reinforces that they do not take responsibility for the harm their decisions cause.

If your pet is not established they cannot 'treat' your animal in the same appointment- ?? I was…read moretold I had to have two different appointments two different days for a foxtail to be removed from my dogs ear. They knew the issue when I booked the appointment 3 days prior (they are closed Friday Sundays). I repeated my question.... I really have to bring my dog, extra stress on him "two different days"? In my experience, this is about money- to charge the patient twice. Why not just charge extra for the 'urgency same appointment'? If you care about animals why have me bring him in 100+ temps, walk on that hot asphalt to the doors from the parking lot- TWO TIMES TWO DAYS? Red flag- Also, just fyi.... if your Vet doesn't let you stay in the room while their being treated (non-surgeries) RUN! A good vet will give you the option.

I have been there a few times with my Dog Millie 12 years old last visit oct 2024 she was diagnosed…read morewith several issues that with time can be improved. I went Home and she had a seizure, after a few minutes she woke up and a minute later Shaked and died, I do not think the vet was aware of other things that would have her go into a seizure. I still like the clinic they were very nice and sad to hear what happen. The clinic is small but i always had good care, an felt the Vet would suggest things but never pushed for tests I did not want, and rates are reasonable. I have a new dog now and I will go back to them with my little Lucy