15 years, 4 German Shepherds. They are amazing. My dog runs in without looking back at me! They are…read moreso good at identifying each dog's specific needs and making sure EVERY dog is having fun.

The Canine Connection is amazing! This is our second dog to go through Sara's programs, and we…read morecouldn't be happier. After the 2018 Camp Fire, our dog Stinson trained privately with staff due to our needs and later COVID restrictions; he loved his time there and he had friends. Whether he was learning, playing, or staying with the team he felt at home with them.. Now we have Crash, who has completed Puppy Socialization, Kindergarten, Surviving Adolescent classes, and more. Sara and her entire staff truly care about both the dogs and their people. I know they love Crash. They work hard to bring out the best in each dog while teaching owners how to communicate and work effectively as a team all with a soft hand. They all work to bring out the "friend" in your dog. Their combination of knowledge, patience, encouragement, and genuine love for the dogs is something special. We simply can't say enough good things about Sara and The Canine Connection. If you're looking for a place that will help you build a strong, positive relationship with your dog, this is it!

unfortunately I've had to come here under very horrible circumstances and thankfully their 24 hour…read moreer was able to support us. however. I notice acquiring basic wellness care and visits are challenging. the process is not smooth. they never return your phone call-- and for some reason will let the line ring then answer and disconnect it so you can't leave a voice mail. it's frustrating when theyre closed all weekend and I am trying to take care of my animals and it doesn't seem they're worried about answering the phone ?

If I could give 0/5 I would. Do not go here. I'd drive to another er vet…read more I am extremely disappointed by the way I was treated by the employee I spoke with over the phone (I believe her name was Lynette or Annette). I called VCA Valley Oak Veterinary Center because my dog was experiencing repeated vomiting, muscle tremors, weakness, and difficulty walking. I understood when I was told the hospital was at capacity and could not see my dog. My complaint is not about that. My complaint is about how I was treated. I asked if she could simply ask the veterinarian whether there was anything I could safely do for my dog while I searched for another emergency hospital. I asked about offering food and water and whether there were any medications or supportive care that might help until he could be seen. She immediately responded that the veterinarian would not answer any questions because they had not examined my dog. What made the conversation even more confusing was that she had already recommended I try giving my dog Benadryl over the phone. If no medical advice could be provided without an examination, I don't understand why she was comfortable recommending one medication while refusing to ask the veterinarian my other questions. Throughout the call, her tone was rude, dismissive, and impatient. I explained that I was scared, that my dog appeared to be seriously ill, and that your hospital was the only emergency veterinary hospital in Butte County. Rather than showing empathy or helping me understand my options, she HUNG UP ON ME. The most unacceptable part of the interaction was that she abruptly hung up on me while I was still speaking. I wasn't yelling or being abusive. I was a worried pet owner desperately trying to get guidance for a dog that appeared to be in serious medical distress. I understand emergency hospitals become overwhelmed and cannot always accept additional patients. I do not fault your hospital for being at capacity. I do, however, expect your staff to treat people with professionalism, compassion, and respect. Hanging up on someone seeking help for a sick animal is unacceptable and reflects very poorly on your hospital. I hope this call is reviewed and appropriate action is taken so no other pet owner is treated this way during an emergency.