unfortunately I've had to come here under very horrible circumstances and thankfully their 24 hour…read moreer was able to support us. however. I notice acquiring basic wellness care and visits are challenging. the process is not smooth. they never return your phone call-- and for some reason will let the line ring then answer and disconnect it so you can't leave a voice mail. it's frustrating when theyre closed all weekend and I am trying to take care of my animals and it doesn't seem they're worried about answering the phone ?

If I could give 0/5 I would. Do not go here. I'd drive to another er vet…read more I am extremely disappointed by the way I was treated by the employee I spoke with over the phone (I believe her name was Lynette or Annette). I called VCA Valley Oak Veterinary Center because my dog was experiencing repeated vomiting, muscle tremors, weakness, and difficulty walking. I understood when I was told the hospital was at capacity and could not see my dog. My complaint is not about that. My complaint is about how I was treated. I asked if she could simply ask the veterinarian whether there was anything I could safely do for my dog while I searched for another emergency hospital. I asked about offering food and water and whether there were any medications or supportive care that might help until he could be seen. She immediately responded that the veterinarian would not answer any questions because they had not examined my dog. What made the conversation even more confusing was that she had already recommended I try giving my dog Benadryl over the phone. If no medical advice could be provided without an examination, I don't understand why she was comfortable recommending one medication while refusing to ask the veterinarian my other questions. Throughout the call, her tone was rude, dismissive, and impatient. I explained that I was scared, that my dog appeared to be seriously ill, and that your hospital was the only emergency veterinary hospital in Butte County. Rather than showing empathy or helping me understand my options, she HUNG UP ON ME. The most unacceptable part of the interaction was that she abruptly hung up on me while I was still speaking. I wasn't yelling or being abusive. I was a worried pet owner desperately trying to get guidance for a dog that appeared to be in serious medical distress. I understand emergency hospitals become overwhelmed and cannot always accept additional patients. I do not fault your hospital for being at capacity. I do, however, expect your staff to treat people with professionalism, compassion, and respect. Hanging up on someone seeking help for a sick animal is unacceptable and reflects very poorly on your hospital. I hope this call is reviewed and appropriate action is taken so no other pet owner is treated this way during an emergency.

Best veterinary clinic in town. Every member of the staff is helpful and kind. My doggies adore…read morethe vets and they are receiving top notch care.

This veterinary office must be run by actual monkeys--they can't seem to figure out how to use a…read morefax machine or email. Any technology invented after 1973 appears to completely spook the office staff. Extremely frustrating when you're trying to get records transferred or prescriptions called in. Save yourself the headache and go somewhere that has joined the current century.

The absolute best veterinarians. We have been clients for decades for our dogs, cats and horses…read more Dr. Darling and Doctor Savannah understand that these aren't just pets, they are our beloveds, and they both have turned themselves inside out for us every time. I can't say enough good things about them and their staff. We love them!

It took me years to get in I love the vet…read moreShe's was awesome with my kitten It's hard to find a good vet you can trust And I love Denise the receptionist I know I was in the right place

Thanks for helping Pippin Getting us in the same day was…read morevery important and they made that happen

Listen, vets aren't cheap but we love our fur kids. Have seen all the doctors in this practice and…read moreeach one has been kind. After my furry kiddo had some Health concerns and had to have some test ran, I appreciated the doctor providing thorough information both on the phone and via text. Never felt pressured to do treatment, but provided the information to make the best health decision for my dog. I'll continue to be a client.

I've been coming to Riverwood for a little over 7 months now. I had an older chihuahua and a 20…read moreyear old cat, that needed a caring, end of life facility. I can say that Dr. Sandy, and her staff went above and beyond, in helping us make these hard decisions. The care and respect for not only my family but my pets also, was phenomenal. Everyone here cares about you and your fur babies, unlike a lot of the bigger vets locally. They made a lifetime client with me!

Dr. Sandra Hazanow was the veterinarian for my dogs in San Francisco for over 25 years. I was sad…read morewhen she left to open her practice in Chico. In all those years, I found her to be highly competent and empathetic, caring not only for the needs of the animals but also sensitive to the needs of the owners. Her approach was always transparent and ethical. She always responds quickly and is generous with her time. Even though she now has a practice in Chico, she remains willing to consult with me regarding my dogs whenever I have concerns. Given the opportunity, I would gladly have her caring for my dogs again.

Really nice staff here, they definitely are cat lovers! We've had our cats come here several times…read moreover the years and they are always very thorough with their explanations and upfront with their pricing. It is a little on the high side, but I've always trusted that they are doing everything in the cat's best interest. Good to know they are there if we need them!

I previously had a 5-star review. Sadly, things went downhill rapidly when the original owner…read morepassed away. Each time I'd bring my cat in for an appointment, I'd have a new doctor. There was no continuity of care while I was trying to find out why my cat was suffering for months. Each doctor would only have a superficial awareness of what the last doctor had begun investigating. I took my cat to another doctor, who found small cell lymphoma and asthma, both of which should have been treated sooner. The new vet began treatment immediately, and her symptoms rapidly improved under new care. Chico Hospital for Cats also switched to a new mail-order provider for prescription foods. They canceled my cat's food subscription through the old provider without telling me. If I hadn't called the provider to inquire about the first missing shipment, I could have run out of the only food that my cat can still eat.

At a last minute vet choice, this place may suffice. But I would never return back…read more The employees are unprofessional and the wait times are incredibly long. I once waited in the patient room for a hour (just to see the Dr) with my anxious dog. We have since switched vets and we are having a much better experience.

They helped me with my mama dog who was not producing milk! Even after my appointment they were…read moreavailable via phone calls to help me with my problems and questions. Prices are reasonable, and that says a lot because going to the vet these days is as expensive as ever! I appreciate them for being kind. I will be back!

The best ever!!! When I called and left a message it was returned that evening and an apt. was set…read morefor two days later! My kitty was pregnant with 4 kittens but this was not a problem. All of the proper shots were given and an ID implant was put in. This kitty is NO LONGER A FERAL CAT! She now has a family and plenty of love and tons of food 24/7. I highly recommend PAWS.

Paws Is a Wonderful Place for Individuals / Families in need of help with Spaying / Neutering Your…read moreFurry Pets & Most Important Loved Ones We All Call Family! Contact Paws For Assistance & All Pet Needs Information. Happy Parenting