We used Pure Plumbing Experts. We had a bad experience.
We asked for a bid for some plumbing changes needed for a refresh of our bathroom.
We had two requirements: experience with the work and a bid for ALL the work, as we didn't want find and employ multiple plumbers for our small bathroom project.
Nicholas Salmeron, the owner, said he had the experience and would bid on all the work, as required.
When we received his bid, it appeared to cover all the required work so we accepted it.
The first phase was the rough-in work at the start. And the second was the finish work at the end...after tile, cabinet, etc.
About a month after the rough-in work, he asked for a progress payment (about 80% of the contract), which we made.
The time between the rough-in and the finish work ended up being much longer than we expected because of delays by other workmen.
When we were ready for the finish work, we contacted Mr. Salmeron to get it scheduled. At that time, we learned that Mr. Salmeron didn't believe that all of the finish work was included in the contract. He would be happy to do it, of course, but for more money.
Mr. Salmeron insisted that the contract was completely clear that, despite our original requirement, his bid DIDN'T cover all of the work we requested. He did not ever disclose that, until then. It was our responsibility, he said, to ferret out that information from the words he used in his contract.
We feel he was blatantly dishonest about this, and did so in order to take advantage of us (a retired couple).
Although it has been a pain to adjust to this situation, it was blessing. His work was ordinary at best.
One of the rough-in tasks was to set a shower pan, square to the walls, and level on the floor, per the manufacturer's installation instructions we provided to him. It was neither, however, which caused some real complications with getting the tile set correctly, and the shower finish plumbing installed. In fact, the tile setter was concerned that the floor would not drain properly...and ran some tests. It was borderline, but okay.
Also, he didn't bring the materials he needed for the rough-in and had to beg for some we were using for other purposes. Even then, he took more than we okayed--some of which we had prepared for other uses in our project.
And then there was the fire. We learned at the end of the day, he had started a fire in our house and removed some of our framing to put it out. Ironically, he talked us into a less than standard arrangement for our sink water supply lines because he didn't want to go through that very framing. Sigh.
We asked for a return of a portion of the payment we made because he refused to do the finish work for the shower. He refused.
We rate Pure Plumbing Experts and Mr. Salmeron as a Do Not Touch for his dishonesty and poor workmanship. read more