Overall, we had a very nice stay at the Grand Hyatt Playa del Carmen Resort. The property is…read morebeautiful, the location is great, and the staff was friendly and attentive throughout our trip. The pools were very nice and easy to access, and overall atmosphere made for a relaxing vacation experience. The only downside was the constant upselling during the stay from timeshare presentations, to photographers, to upgraded dinner reservations at specialty restaurants. At times it felt a little excessive and took away from the relaxing vibe of the resort. Outside of that, the resort itself was very nice and we still enjoyed our time there.

What a great resort! It's clean safe and easy to access. Our room was clean on arrival and the…read morestaff were amazing

This beach resort is a must if you want to stay in Playa Del Carmen and have the most amazing…read moreexperience. They have an atmosphere that is totally tropical and Zen! The service was always good and we just loved the infinity pool overlooking the ocean.

is it a fancy five star resort? Nope!…read more Do they have marble bathrooms and giant bay windows with pristine views and all the bells and whistles? Also no! Do they have an expansive menu with endless dining options? That's a no as well. Don't go into this resort, expecting a Hyatt or Hilton experience. This is a small, quaint, boutique style resort. What they do have is food that is executed and presented beautifully, even if it only features one main restaurant and one buffet each evening. They have excellent poolside lunch options. The menu may be smaller, but everything is perfectly prepared. This is a resort that spares no expense when it comes to flavor. The service at this resort is impeccable. From the wait staff to the housekeeping, I could not ask for better staff. The resort is starting to show its age. It's quaint, with its thatched roofs and tree treehouse like Haciendas. The grounds are well maintained, but again it's missing some bells and whistles. They need to make some updates, including better lighting (especially) adding well lit steps. maybe it was the drinks, maybe it was the early sunsets- but the trips up and down the stairs at night were beyond treacherous! The non-skid tape was well worn and slicker than it should be, and the steps were barely illuminated. We managed to make it through the week without incident, but barely! if you want a five star resort, this probably isn't the place for you. If you have kids and want a lot of activities again, probably not the place for you. However, if you are a foodie who values quality over endless menu options and you just want a nice relaxing vacation. This is a great place to stay. For us, it came down to location, location, location! Being able to walk out of our resort and right into the heart of shopping, food, and authentic experiences was a priceless amenity. I wish the bathrooms were updated, the concrete floors and dated showers have a very strong mildew smell- the lighting throughout is very poor. There isn't enough closet space ( I was able to hang three dresses, my husband's suit, and a few pairs of pants and with only three small nightstand size drawers there isn't much space for unpacking. Maybe it's the thatched roof, maybe it's the flaking concrete, but Even after sweeping the floor feels gritty - definitely come prepared with some slippers or flip-flops. I'm not used to having to wear shoes indoors, but at this resort, I highly recommend it. our week spent here was a bit rainy and overcast, none of the hot tubs at the resort were working. They were all slightly warmer than the pool, which isn't saying much, the ocean was warmer than the pools. Unfortunately, due the size of the waves we couldn't spend much time in the ocean, but their beach is much cleaner than many of the surrounding beaches. They do a great job of staying on top of all of the debris. And they have a lot of great lounging spaces with umbrella coverage. Unfortunately, during our stay Fuego, the main restaurant was under renovation so the limited menu was further limited. We were unable to order whole fish or any of their stone fired pizzas. Despite the closed restaurant, the weather, and the lack of hot tubs and updated facilities the stay was still magical. I can only attribute that to the warmth, sincerity, helpfulness, and availability of the staff. Was it the all inclusive resort experience I am accustomed to? No! Did I have an amazing time absolutely! I think it comes down to knowing what you want in a resort. If you aren't someone who wants 1 million activities a day then this is probably a great place to spend your vacation. They are generous with the drinks and the food, and even more generous with the hospitality!

I absolutely loved this hotel. This is my third all-inclusive vacation and this was by far my…read morefavorite. Staff was amazing. The room was always clean, but they didn't usually come until the afternoon. food for the most part was really good. tons of wildlife, we saw coati's, raccoons, iguanas, cats. Hotel was easy to get around beach access was nice and quiet not too much seaweed for the end of August. It was nice to not be around any kids. We did walk over to that side to get ice cream and it's very loud and chaotic over there. Gym is nice, daily yoga was great. You end the class with fresh juices or fruits.

This was my first stay at an all inclusive resort and I was impressed! The food everyday was…read moreamazing, the staff were incredibly friendly and helpful, and the atmosphere was gorgeous! We booked this resort with a large group of friends through Costco travel and I would easily go again.

Love this place, servers super nice great food, and good vibes. We love sitting outside.read more

We stumbled upon this place looking for a fun atmosphere and after-dinner drinks! This was perfect!…read moreI wish I knew the name of the band because this band was amazing! People were dancing and the music was popping! We ordered drinks which were decent and the food we got was really good! Coconut shrimp, French fries and ceviche. The ceviche was amazing! So fresh and delicious. This is a great spot! So fun and good food with beach views!

One of the best breakfast spots in Playa del Carmen…read more The food is fresh, homemade, and full of flavor. The sourdough waffles are incredible, the chorizo chilaquiles are a must-try, and the fresh orange juice and coffee are excellent. What really stands out is the friendly, welcoming service--you can tell the staff genuinely care about every guest. The atmosphere is cozy, the prices are fair, and the quality is outstanding. If you're looking for an amazing breakfast away from the tourist crowds, I highly recommend this place. We'll definitely be back!

What a hidden little gem !…read more Angel was super awesome, not only provided great customer service, but was so friendly that it felt like I was catching up with an old friend! The food was absolutely delicious! Quality ingredients and full of flavor! Everything was fresh and made in house! Now the coffee needs its only separate review !! It was by far one of the best coffees I've ever had!! I even had to order two! A must try and stop by

A beautiful resort nearby Playa del Carmen. It has two huge swimming pools, four outdoor hot tubs…read moreand a dedicated kiddie pool. Staff is friendly and helpful. The resort offers a free shuttle daily to downtown Playa Del Carmen (drop-off and pickup location is "Silver Traditions" retail store across from Senor Frog's on Quinta Avenida & Calle 22 Norte) which is three miles away and the return shuttle charges 60 pesos or $4 USD per person which is reasonable. Please see my photo of shuttle departure times. The last shuttle leaves Playa del Carmen at 9:00 pm. You pay pesos or USD directly to the return shuttle's driver. Your concierge will need to make shuttle reservations for you in advance. There is no resort shuttle service on Saturdays. Taxi service to and from the resort to downtown Playa del Carmen is a flat $300 pesos or $20 USD. The resort is isolated with a few other resorts here behind a walled compound. It was very safe and you could go for walks on the main road in the compound and to the main entrance in order, to reach 5th Avenue. There is no public bus or collectivo van that comes close to the resort. You can walk down the beach to downtown Playa del Carmen and there are two brief sections where you will need to walk through shallow water (shin deep for short women), but it is a lovely scenic walk. Or you can walk down 5th Avenue to downtown Playa del Carmen instead of the beach route. The TV in our room did not work otherwise, our room was comfortable. The beach area is heavily eroded so you cannot get into the ocean, but the swimming pools were great. You can take the large red ADO coach bus (drop-off is downtown Playa del Carmen's bus station on Juarez Avenue & 5th Avenue) or Maya train (limited departure times and the station is slightly west of downtown) from the Cancun airport to Playa del Carmen then hire a taxi for $300 pesos to get here and back to the airport. Both options are much cheaper than airport shuttle services. There are 39 ADO buses that leave the Cancun Airport and go to Playa Del Carmen daily. You can see the full list of departure times on the ADO website. Once you arrive at the Cancun Airport and leave the customs area, you can purchase ADO tickets at a red ADO booth or a stand on the bus platform. The ADO bus fee is 270 pesos or $17 USD per person and use pesos or no larger than $20 USD bills. Taxi stands are easy to find in downtown Playa del Carmen.

The bad My wife,…read more(Royal Resorts timeshare owner) and I spent the week of May 9th to the 17th. We were very disappointed in the condition of the beach. Erosion has left the beach almost nonexistent compared to our stay 10 years ago. There were giant 10' diameter burlap sandbags across the entire beach area leaving very little swim area. The sargassum seaweed is a problem as well making it undesirable to go in the water. A crew was constantly working with pitchforks fighting a loosing battle to remove the seaweed. Hopefully they will restore the beach to its pre hurricane status. The restaurants are a challenge to reserve a table. We were a party of 6, they had nothing available at Los Murales Mother's Day night. There were 40 percent of the tables empty the whole evening. It took a relative's complaint of an injury and inability to stand and wait for a table before they gave us a table. Tried to reserve a table at the same restaurant the evening before we left. Same issue, nothing available. No help from the owners desk, said the same thing. No tables available, this time for only my wife and I. Concierge Ian helped us out and poof, a table was available. Restaurant was 50-60 percent full at most. My wife and family have been Royal Resorts timeshare owners since the 80's. Sad that owners get this level of service. The good Aside from the poor condition of the beach, the grounds are meticulously maintained, clean and beautifully landscaped. The rooms are cleaned daily. The food in all the restaurants is very good including Los Murales. Pickleball courts and activity trainers are excellent. The pools, swim up bars, and games played in the pool areas are all fun.

Outstanding experience, week of 2/6-2/13. My boyfriend…read morejoined me for his first experience as a platinum UVC member! I may have set his standards too high now. Check in was not very efficient and not very personal. Things improved after we got settled in our room, ocean view king preferred. We had a blast at the pool and service was great. Amy, Saul and Rosa took care of us! Embers was fabulous, we ate there 2 times, with Wilbur and Omar. Bone marrow was fantastic. Bamboo for Thai fusion was great for lunch, with Jorge, waiting on us and Chief Ignacio introducing himself! Breakfast and lunch on rooftop preferred restaurant was the best, but made no personal connections. It was Super Bowl weekend and they had amazing set up inside and out, we decided on indoors! Noel, Eduardo Armando, and Noel all came through to make this experience unforgettable.!!! Hidden disco was fun and beach was walkable and clean. The only downside was that large groups (convention size) would take over pool. Pool 5 stars, food 5 stars, room 5 stars! We will be back!

We spent every dollar we had on a destination wedding at #secretsmoxcheplayadelcarmen The venue was…read moregorgeous UNTIL the officiant puked at the alter and all over the wedding planner. It was kicked over with sand but the smell hit the crowd and gagged everyone. That coupled with the vomit down the front of the wedding planner's clothing made it a nightmare. Then, the next day, a large tree fell right behind me and almost killed me. I spent my life savings on this dream destination wedding for my daughter and was obviously heart-broken. When I asked for some compensation for the fiasco, I got a bottle of whiskey and crickets from the hotel #hyatt #destinationwedding #mamabear #BEWARE

The salad was good. This is a Kosher restaurant which appealed to us. However, they present the…read moresteaks as "Prime Beef." We are from the great state of Texas and know our beef. Their ribeye was just plain awful. In no way was it prime. Service was good, seating was nice, wine list is very lacking. Expect very high prices and a let down in almost every way.

It was a pretty atmosphere. The food was good. If you come during the day you'll catch beautiful…read moreview of the ocean other than that it's a nice romantic spot.

When you're at the Andaz Mayakoba Resort, leave your worries behind because you've entered island…read moretime. Even though Mayakoba is not an island, the creators of the resort have created the perfect retreat that keeps you feeling isolated and safe. Mayakoba has 4 hotels: The Rosewood, The Fairmont, The Banyan Tree, and the newest being the Andaz. All 4 properties can be accessed via walking, bike, shuttle, or even boat and have their own set of restaurants. The Andaz offers 4 unique restaurants: Casa Amate, Cocina Milagro, Sotavento, and Tinta del Pulpo (see individual reviews for details). Though comparing the four to each other feels like comparing apples to oranges, the experience at Sotavento could not be matched, as you're having a gourmet meal with toes in the sand adjacent to the beach. Out of the 4 properties, I truly felt the staff at the Andaz were the gold standard. They were always very accommodating, incredibly polite, and competent. If you're looking to bring home a souvenir, I would suggest looking at one of the other hotel gift shops, as the one at the Andaz was tiny and did not provide many options.

I enjoyed everything about the resort. The food/drinks are great, staff is accommodating, and the…read moreviews are unmatched. This hotel is part of the trio hotels on the beach. The private gated entry to Mayakoba; Rosewood, Andaz and Fairmont. Walking on the beach all three properties are side by side. Very high end and relaxing. There are bicycles for use to each property. Stop in by the pool and grab some ice cream!

Review for Fuego Restaurant located in the MAHEKAL beach resort in Playa Del Carmen…read more 4 of us ate dinner at this beautiful high end Oceanside restaurant on February 21/26. Atmosphere was perfect, along with attentive staff. Starters, and drinks were great.....sadly that's where things went downhill big time. 3 of us ordered the Pescador entrees , (seafood & pasta in a salmon sauce). As soon as we started to chew we knew something was terribly wrong. Then we figured it out, the sauce was LADEN with fish scales!! Nobody could eat them so the waiter apologized and took them off the bill. Now the horrible part, hubby had chicken risotto. Then at 3 am was Violently ill with food poisoning. ( our next day Cozumel excursion had to be cancelled) After 2 phone calls to Fuego and them promising to have manager call me back I've given up and decided to post this review everywhere I can . ( we've since seen negative reviews for food quality online) Our advice: do not eat here!

Had a very below average experience first evening at the Mahekal here. Like many other yelpers…read morementioned, view was amazing, service was lacking, and food was meh. - The scallop Appetizer dish was undercooked, and sauce was overwhelmed with paprika. - Arugula and Tuna fish salads were just okay. Green mix in the tuna fish salad was not organic for sure. Arugula salad was very basic. Just a handful of arugula with some shred provolone and little sprinkle of pine nuts. They don't have the sea bass dish this particular Saturday evening. We then ordered the lobster and shrimp dishes, unfortunately, neither were fresh. Side veggies and everything else were pretty bland except very strong coconut oil taste. Service was unbelievably slow and lacking despite not many customers. The server asked us any food allergies to begin with, but then when I told him I do not want alcoholic beverages as I have alcohol intolerance, he seemed disappointed. No water refill without making multiple request. The hostess appear only attentive to males European patrons and was very impatient with us ladies. She even got annoyed when realize our reservation was made through OpenTable, which the link was from their website directly. Overall, I ended up canceling my other two evening reservations here. Going to try other restaurants on site. Btw, there're many wonderful options near the resort.